Account reset to about 2 weeks ago

Storm27Stars

Hi all,

Anyone else find gold, alliance points and xp missing from their account today?

I logged on to Xbox NA server at lunchtime UK time and collected my gold for selling a timbercrow runebox. Logged off, then about 3-4 hours later logged back in to find my banked gold had gone from 1.4m to 126k, my banked AP dropped from about 4m to 3.5m and my XP enlightenment had gone from next to nothing back up to 4,800,000.

Then I had a notification that I'd just collected the daily login reward circlet (or whatever it was), even though it was collected like nearly 2 weeks ago.

Also I had another message that materials had gone into my craft bag, which makes me wonder what the game has done to any materials I had.

I've tried logging in and syncing on two separate Xbox's in the house and the same problem. My Xbox EU characters seem fine though.

Anyone else have similar issues? Wondering if it's to do with Mid-year Mayhem finishing today. It's like banked gold, AP and XP have reverted to before the festival.

Put a ticket in, but no acknowledgment yet.

Mesite

Every time I hear someone say this I worry. I have no idea how much gold I have in the bank and this week was the first time I had any idea how many AP or Tel Far I had. I probably wouldn't notice. I never use gold. AP or materials . I just collect them.

zaria

Not sure you not logget on to the pts?

Storm27Stars

Nope, I'm on an Xbox.

Xarc

zaria wrote: »

Not sure you not logget on to the pts?

lol
best reply ever

VaranisArano

zaria wrote: »

Not sure you not logget on to the pts?

That's PC only.

Storm27Stars

Something I forgot to mention was my CP level. It says I'm now level 721, when last night I was closer to 750, so something screwy is definitely gone wrong.

BahometZ

Storm27Stars wrote: »

Hi all,

Anyone else find gold, alliance points and xp missing from their account today?

I logged on to Xbox NA server at lunchtime UK time and collected my gold for selling a timbercrow runebox. Logged off, then about 3-4 hours later logged back in to find my banked gold had gone from 1.4m to 126k, my banked AP dropped from about 4m to 3.5m and my XP enlightenment had gone from next to nothing back up to 4,800,000.

Then I had a notification that I'd just collected the daily login reward circlet (or whatever it was), even though it was collected like nearly 2 weeks ago.

Also I had another message that materials had gone into my craft bag, which makes me wonder what the game has done to any materials I had.

I've tried logging in and syncing on two separate Xbox's in the house and the same problem. My Xbox EU characters seem fine though.

Anyone else have similar issues? Wondering if it's to do with Mid-year Mayhem finishing today. It's like banked gold, AP and XP have reverted to before the festival.

Put a ticket in, but no acknowledgment yet.

I have had the exact same thing happen to me and it is disastrous. I've lost every bit of currency I've made since before the Whitestrake event. Over 12 million AP, half a million gold, not to mention over 600 transmutes and 60,000 telvar. I've logged into a few characters and inventory is all over the place, one character had half it's gear in a storage box, and another had items that are only every stored in the bank on it, another was holding several random furnishings for some reason. I shudder to think what other character situations are. I'm afraid to look. I too have 4,800,000 enlightenment and have had 13 CP removed from my account.

How can I continue to play the game if this can happen? I'm massively committed to the Elder Scrolls, and this is a shot through the lungs. How can I trust Zenimax moving forward in the face of such an egregious error. Weeks of effort removed as if my time wasn't valuable. I'm trying to stay calm about this, but I am in shock at what has transpired. @ZOS_Kevin @ZOS_GinaBruno I've submitted tickets but this is on another level of bug, couldn't even find a category to cover it.

Please help.

BahometZ

I should also add that I am on Xbox, NA server. I discovered this late last night my time, and woke up again this morning to check, and the situation was the same.

Indigogo

What a punch in the gut. I'm so sorry.
That's a huge amount of progress to lose.
Crossing everything it can be reversed asap.

Stanx

Reports of this also on reddit:

Character Account Level Discrepancy
Character deleted

Seems specific to XBOX NA, I've seen no problems on XBOX EU.

Edit: spelling

Ilumia

I am so sorry to hear about this happening to both of you.
Eso is my escape from reality, so I'd be quite devastated if this happened to me.

Keep submitting reports, and follow up on mail until you get to someone who will help. Try explaining the situation, including whether it crashed on the log out before it happened, and things you know you lost so they can try to figure out what happened, out as well as you can. Even though it is incredibly baffling.

Arunei

Ilumia wrote: »

I am so sorry to hear about this happening to both of you.
Eso is my escape from reality, so I'd be quite devastated if this happened to me.

Keep submitting reports, and follow up on mail until you get to someone who will help. Try explaining the situation, including whether it crashed on the log out before it happened, and things you know you lost so they can try to figure out what happened, out as well as you can. Even though it is incredibly baffling.

Actually, you don't want to keep submitting tickets on the same matter unless it's been like...weeks and you haven't gotten an initial reply from the automated system. If you put in new tickets they just get pushed back to the queue, which can make it take longer to get help.

Storm27Stars

But should we stop playing though, as if they reset back to a previous backup, we'll lose any progress since we reported it. Really confused as to what to do.

Sylvermynx

Arunei wrote: »

Ilumia wrote: »

I am so sorry to hear about this happening to both of you.
Eso is my escape from reality, so I'd be quite devastated if this happened to me.

Keep submitting reports, and follow up on mail until you get to someone who will help. Try explaining the situation, including whether it crashed on the log out before it happened, and things you know you lost so they can try to figure out what happened, out as well as you can. Even though it is incredibly baffling.

Actually, you don't want to keep submitting tickets on the same matter unless it's been like...weeks and you haven't gotten an initial reply from the automated system. If you put in new tickets they just get pushed back to the queue, which can make it take longer to get help.

I think @Ilumia means keep replying to emails so they never get to the "4 days no reply and you're gone" point. Replying to each email as support sends one, even just repeating all the previous info is the way to go.

tmbrinks

This is scary to me. The original post has been up for 8 hours, confirmed a second case, and yet there has been no communication on it as an issue they're looking into.

Like, at a bare minimum, there should be a dev comment on a post like this within an hour (especially since it's during normal work hours for where the company is located), saying they're looking into it.

Sylvermynx

@ZOS_Kevin - can you take a look here? This could be a major issue for people on xbox. Thanks.

Storm27Stars

Thanks for the help and concern all, really appreciated.

Just did a test. On this 'old' version of my account, when I log in I have 3 crown xp scrolls in my character inventory. It says I've just picked up the circlet daily reward (which I actually picked up like two weeks ago), materials are now in my craft bag and I can get a daily reward, which is 1 crown xp scroll.

I tried picking up the scroll, then on my inventory it registers as I have 4 scrolls. I log off, log straight back on and I get the same three notifications and the scrolls in my inventory are back to 3 and I can pick the same daily reward up again.

So it doesn't seem to be saving progress and gone back two weeks or so. I can't play the game like this, and I've literally 2 days ago just reinstated my ESO+ account!!!!!


Have put two tickets in, but haven't had an automated reply to either of them to my email (which normally works fine).

220301-002060
220301-005467

spartaxoxo

Storm27Stars wrote: »

Thanks for the help and concern all, really appreciated.

Just did a test. On this 'old' version of my account, when I log in I have 3 crown xp scrolls in my character inventory. It says I've just picked up the circlet daily reward (which I actually picked up like two weeks ago), materials are now in my craft bag and I can get a daily reward, which is 1 crown xp scroll.

I tried picking up the scroll, then on my inventory it registers as I have 4 scrolls. I log off, log straight back on and I get the same three notifications and the scrolls in my inventory are back to 3 and I can pick the same daily reward up again.

So it doesn't seem to be saving progress and gone back two weeks or so. I can't play the game like this, and I've literally 2 days ago just reinstated my ESO+ account!!!!!


Have put two tickets in, but haven't had an automated reply to either of them to my email (which normally works fine).

220301-002060
220301-005467

Don't put in multiple tickets, it just puts you in the back of the line.

Storm27Stars

I wouldn't normally, but I didn't get the usual automatic reply email, so tried doing it again.

They'd normally come through in a few minutes but didn't so tried doing it again. Checked my spam folder and nothing.

Don't know what more to I can do. I dare not play the game as I'd loose progress if / when they get my account sorted (hopefully!).

Storm27Stars

Update for those affected / interested. Had an email from ZoS this afternoon to say they are aware of the issue and are trying to fix.

I was advised not to use any characters that this is effecting as I'd likely lose any progress.

It was affecting all three of my Xbox NA characters so I guess I'll have to stay on EU for the time being.

Hope it's fixed soon.

tmbrinks

Storm27Stars wrote: »

Update for those affected / interested. Had an email from ZoS this afternoon to say they are aware of the issue and are trying to fix.

I was advised not to use any characters that this is effecting as I'd likely lose any progress.

It was affecting all three of my Xbox NA characters so I guess I'll have to stay on EU for the time being.

Hope it's fixed soon.

I'm happy that they finally got back to you to confirm that it's an issue and that they're looking into it.

That said, it shouldn't be YOU that is telling the community this. There should be a big fat "Z" next to this post from a developer saying they are aware of it... and a stickied thread on the top of the forums for all to know, along with posts on their social media sites. That is what communication looks like.

pikHz

The timing of this issue and 'snapshot' that the accounts seem to be reverting back to over and over really makes me wonder if some accounts that were migrated during the recent XBox NA cold storage update/migration are the ones that are affected here. This should be treated as pure speculation of course but the timing does kind of line up. Hopefully it's as 'simple' as the game failing to recognize an account has previously been 'pulled out' of cold storage and that results in a relatively quick fix. Fingers crossed!

Storm27Stars

pikHz wrote: »

The timing of this issue and 'snapshot' that the accounts seem to be reverting back to over and over really makes me wonder if some accounts that were migrated during the recent XBox NA cold storage update/migration are the ones that are affected here. This should be treated as pure speculation of course but the timing does kind of line up. Hopefully it's as 'simple' as the game failing to recognize an account has previously been 'pulled out' of cold storage and that results in a relatively quick fix. Fingers crossed!

Re: the cold storage idea. That wouldn't be in my case I'm afraid. Ive only been playing for just over two years and have logged on almost every day.

Could be the case for others though maybe.

kringled_1

The repeated resetting to me suggests that there's something in the character data that is corrupted and leads to save attempts being rejected

coletas

Wow, amazing lag

Arunei

@ZOS_GinaBruno @ZOS_Kevin
I know you guys are busy and constantly get pinged over everything under the sun, but this is a serious issue affecting numerous people. There really needs to be an official announcement about this. Remember that communication thing we keep bringing up?

OSUBucks1967

So has anyone effected seen any updates on this issue and what the ETA might be on a full resolution with no loss to the characters effected? I am a very patient person but we are closing out on the 2nd day now that I and everyone effected has not been able to play. I guess I just feel like we deserve better communication and updates on this and how and when it’s going to be corrected! I don’t think that’s to much to expect given the circumstances.

LadyLethalla

Storm27Stars wrote: »

Hi all,

Anyone else find gold, alliance points and xp missing from their account today?

I logged on to Xbox NA server at lunchtime UK time and collected my gold for selling a timbercrow runebox. Logged off, then about 3-4 hours later logged back in to find my banked gold had gone from 1.4m to 126k, my banked AP dropped from about 4m to 3.5m and my XP enlightenment had gone from next to nothing back up to 4,800,000.

Then I had a notification that I'd just collected the daily login reward circlet (or whatever it was), even though it was collected like nearly 2 weeks ago.

Also I had another message that materials had gone into my craft bag, which makes me wonder what the game has done to any materials I had.

I've tried logging in and syncing on two separate Xbox's in the house and the same problem. My Xbox EU characters seem fine though.

Anyone else have similar issues? Wondering if it's to do with Mid-year Mayhem finishing today. It's like banked gold, AP and XP have reverted to before the festival.

Put a ticket in, but no acknowledgment yet.

I had this happen (though nowhere near to the same extent) when my character finished all of the Reaper's March quests last year - I found the zone wasn't completed. Was very upsetting, but the next time I logged on it reverted back to how it had been. So... idk what happened.

I hope you get everything back, OP.

Arunei

OSUBucks1967 wrote: »

So has anyone effected seen any updates on this issue and what the ETA might be on a full resolution with no loss to the characters effected? I am a very patient person but we are closing out on the 2nd day now that I and everyone effected has not been able to play. I guess I just feel like we deserve better communication and updates on this and how and when it’s going to be corrected! I don’t think that’s to much to expect given the circumstances.

OP got a response back about the ticket they'd put in on the matter, ZOS advised them not to try playing that account because they'd likely continue to lose progress and that they're working on a fix.

Storm27Stars wrote: »

Update for those affected / interested. Had an email from ZoS this afternoon to say they are aware of the issue and are trying to fix.

I was advised not to use any characters that this is effecting as I'd likely lose any progress.

It was affecting all three of my Xbox NA characters so I guess I'll have to stay on EU for the time being.

Hope it's fixed soon.

OSUBucks1967

Arunei wrote: »

OSUBucks1967 wrote: »

So has anyone effected seen any updates on this issue and what the ETA might be on a full resolution with no loss to the characters effected? I am a very patient person but we are closing out on the 2nd day now that I and everyone effected has not been able to play. I guess I just feel like we deserve better communication and updates on this and how and when it’s going to be corrected! I don’t think that’s to much to expect given the circumstances.

OP got a response back about the ticket they'd put in on the matter, ZOS advised them not to try playing that account because they'd likely continue to lose progress and that they're working on a fix.

Storm27Stars wrote: »

Update for those affected / interested. Had an email from ZoS this afternoon to say they are aware of the issue and are trying to fix.

I was advised not to use any characters that this is effecting as I'd likely lose any progress.

It was affecting all three of my Xbox NA characters so I guess I'll have to stay on EU for the time being.

Hope it's fixed soon.

Thank You Arunei, and I apologize I guess I should have clarified by asking if anyone had any updates since ZOS advised folks not to play their characters and they are looking into the issue. Since there is no official thread on this originating from ZOS we are basically at the mercy of relying on each other to any updates on what is going on as far as a resolution. I know I have not heard anything new since their initial response so I was just wondering if anyone else heard any updates since their initial acknowledgement that they know there is an issue and are working on it. I just think updates would be important. Multiple days should not pass before any updates are provided. And as far as any progress being lost, based on my testing when I first reported the issue myself anything I do gets instantly lost once I log off the character so no I have not been playing the game at all just setting and waiting on an update as to when things are going to be fixed so I can play again, I imagine like everyone else that has been effected by this would like to do.