ZOS, When I look back at feedback given for various things, and confusion or outrage by the community about decisions made, it might be a good idea for ZOS to start asking us some of the things we'd like to see or want implemented. I'm wondering if the devs and team might be confused about all this anger this patch, and this kind of thing could have been alleviated by asking the community for ideas. Not just a yes or no answer, like would you like Account Wide Achievements (duh), but asking HOW we would like to see things implemented. I can think of numerous other examples where something presented really missed the mark of what the community wanted. Take the Isle of Balfiera for example, not only did using it for new tutorials dash the hopes of those who wanted Direnni content, but the tutorial itself missed the mark of the community actually wanting to pick which beginner tutorial they wanted a character to start with. Now all those older tutorials will never be seen again, and what we got is not what we really wanted. How about a little more transparency with us and involving us a little more in idea sharing? All this hush secrecy that you think will spoil whatever you have in the pipeline has not really helped when it comes to communicating with us and being blindsided by us when we get angry about what we got. Is it really worth all this? I remember one time when you asked our feedback about changing light and heavy attacks, let us test it, and then nixed it when our feedback was not favorable. Couldn't you do more things like this again? Trust us a little more? Allow us to let you know what we want so we all win?
I recall a comment a streamer (can't remember who specifically) made in a video a while ago about the Stone Giant* implementation that ZOS seems to like to do their own thing. The community may come up with great ideas and ideas that are really simple and beneficial for the game. But ZOS (based on their track record) seems allergic to that feedback and instead goes with an idea entirely of their own. By all appearances it seems that they actively go out of their way to avoid a community idea in favor of a home-grown one.
Hopefully, this helps provide some context. Trust is needed on both sides for ESO to succeed and we can get there. We really do appreciate the feedback across the board. Please feel free to continue to add to the conversation.
Lastly, to a few points made regarding the silencing or burying of posts. This is not happening. If players break community guidelines while trying to express their thoughts, posts will be edited or removed. Not in an effort to silence, but because guidelines were broken.
Lastly, to a few points made regarding the silencing or burying of posts. This is not happening. If players break community guidelines while trying to express their thoughts, posts will be edited or removed. Not in an effort to silence, but because guidelines were broken.
Hi Kevin.
Will all due respect, this is happening. I just watched several posts get removed a few minutes ago. I've seen several others disappear in the last couple of days. Gone. Not snipped.
I understand that the AWA is causing a lot of friction on both sides, but let's be real about the excessive moderation. There are comments that do not exceed the community guidelines, yet are being censored because they aren't wanted.
Honestly, it is bad enough how this is all happening. It doesn't help that some moderators are over-reaching by sanitizing discussions.
@Kesstryl Thanks for your feedback and thoughts here. We will pass these along to the dev team, but wanted to give a bit of context as well. Especially since you took the time to explain your point so well.
We appreciate the distinction made between communication and engagement as @MasterSpatula pointed out, as it gets to the heart of what several of you have noted in this thread. We are constantly having conversations internally about how to improve some of these processes and get to a good balance of communication and engagement. The bar changes as games and industry evolve, so it is a process we are working on. Your feedback, positive and negative, helps in this effort. We do recognize there is a need from some of the community for more hands-on community experience. Some of that has been hindered by the pandemic. As we are not back in the office yet, it would be difficult to do some hands-on player experience with community members outside of PTS. However as stated before, we are working on improving the process.
Along with that, the development process is a complicated one. One with many moving parts and your feedback is one important part of that process. The dev team uses a variety of tools and metrics along with user feedback to make choices that are beneficial to the long-term success of ESO. Some of this info is not available to players as they are internal metrics and tools. This disconnect can sometimes cause friction between player expectation and dev implementation. Again, this does circle back to how we communicate information around systems/features and we will continue to work on that process.
Lastly, to a few points made regarding the silencing or burying of posts. This is not happening. If players break community guidelines while trying to express their thoughts, posts will be edited or removed. Not in an effort to silence, but because guidelines were broken. You are free to repost with content that does not break community guidelines. If anyone feels or suspects a post are being silenced or buried, please feel free to reach out to me and I will look into that personally. I will at the very least be able to provide an explanation.
Hopefully, this helps provide some context. Trust is needed on both sides for ESO to succeed and we can get there. We really do appreciate the feedback across the board. Please feel free to continue to add to the conversation.
Your feedback, positive and negative, helps in this effort.
...
Along with that, the development process is a complicated one. One with many moving parts and your feedback is one important part of that process. The dev team uses a variety of tools and metrics along with user feedback to make choices that are beneficial to the long-term success of ESO.
Lastly, to a few points made regarding the silencing or burying of posts. This is not happening. If players break community guidelines while trying to express their thoughts, posts will be edited or removed. Not in an effort to silence, but because guidelines were broken.
ZOS, When I look back at feedback given for various things, and confusion or outrage by the community about decisions made, it might be a good idea for ZOS to start asking us some of the things we'd like to see or want implemented. I'm wondering if the devs and team might be confused about all this anger this patch, and this kind of thing could have been alleviated by asking the community for ideas. Not just a yes or no answer, like would you like Account Wide Achievements (duh), but asking HOW we would like to see things implemented. I can think of numerous other examples where something presented really missed the mark of what the community wanted. Take the Isle of Balfiera for example, not only did using it for new tutorials dash the hopes of those who wanted Direnni content, but the tutorial itself missed the mark of the community actually wanting to pick which beginner tutorial they wanted a character to start with. Now all those older tutorials will never be seen again, and what we got is not what we really wanted. How about a little more transparency with us and involving us a little more in idea sharing? All this hush secrecy that you think will spoil whatever you have in the pipeline has not really helped when it comes to communicating with us and being blindsided by us when we get angry about what we got. Is it really worth all this? I remember one time when you asked our feedback about changing light and heavy attacks, let us test it, and then nixed it when our feedback was not favorable. Couldn't you do more things like this again? Trust us a little more? Allow us to let you know what we want so we all win?
RaddlemanNumber7 wrote: »
hopefully they can find a way for us to toggle between individual character progress and account-wide progress
Hi Kevin, here is an example of silencing moderation:
https://forums.elderscrollsonline.com/en/discussion/599025/blackreach-4-hours-24-boots#latest
I'm not sure how the justification of "non constructive" applies when that person posted detailed error codes.
I mean fair enough move it to a bug thread, and maybe trim some of the language if it got a little too bashing, but to close it smells of squashing posts that expose poor game quality.
What do you mean "client-side"? Even single player games nowadays keep your saves in the cloud, so when you play on your other laptop/delete your game from disk, your progress is saved. As for MMO this is utterly impossible - client can modify achievements and lie to the server.hopefully they can find a way for us to toggle between individual
I wonder why it would not be possible to hold that data client-side though? Or is that going to create too many client queries?
maximusrex45 wrote: »