Maintenance for the week of December 8:
• [COMPLETE] ESO Store and Account System for maintenance – December 10, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
Please select the "In-Game Support" category when submitting your ticket at help.elderscrollsonline.com From there, choose "I have an Item issue" and "Missing Item" to submit your ticket!