Maintenance for the week of August 3:
• PC/Mac: No maintenance – August 3
• ESO Store and Account System for maintenance – August 4, 5:00AM EDT (9:00 UTC) - 4:00PM EDT (20:00 UTC)
Please select the "In-Game Support" category when submitting your ticket at help.elderscrollsonline.com From there, choose "I have an Item issue" and "Missing Item" to submit your ticket!