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https://forums.elderscrollsonline.com/en/discussion/668861

QuakeCon Dungeon Speed Run Competition

ralphylauren
ralphylauren
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Hello I voted for team UK and watched the quakcon Dungeon Speed Run Competition and received a emails for my pet and drops. While reading this email I noticed my userID and remembered that for the contest for the torch bug the first box asked for userID and then platform etc.

My problem is I entered my PSN in the userID box for the Dungeon Speed Run Competition and not my userID (both are different).

My question is will I have a problem receiving my the pet?

I’m sorry to post this here but I didn’t know where else I could ask this question
  • ZOS_Bill
    ZOS_Bill
    admin
    @ralphylauren

    Do you have a support ticket number with the email you received? If so, what is that number?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • ralphylauren
    ralphylauren
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    ZOS_BillE wrote: »
    @ralphylauren

    Do you have a support ticket number with the email you received? If so, what is that number?

    No I’m confused, should I go in game and put in a support ticket for this issue? I wasn’t sure where I should contact you guys at
  • ZOS_Chiroptera
    ZOS_Chiroptera
    ✭✭✭
    Hey @ralphylauren, you should submit a support ticket at help.elderscrollsonline.com. You can then post the ticket number in this thread, and we'll check to make sure it gets to the right place.
    Edited by ZOS_Chiroptera on August 23, 2021 12:36PM
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  • B11zzard1991
    B11zzard1991
    ✭✭
    Did people already get their reward for this? Still waiting for mine.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Hi @B11zzard1991 . Just wanted to follow up from our Twitter post about the reward. You’ll be getting your Devoted Torchbug in-game pet in the next couple weeks. We'll follow up with an exact date soon. Thanks!
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
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  • ralphylauren
    ralphylauren
    ✭✭✭✭
    Hey @ralphylauren, you should submit a support ticket at help.elderscrollsonline.com. You can then post the ticket number in this thread, and we'll check to make sure it gets to the right place.

    My ticket number is 210823-005275, thank you mods for the help I really appreciate it
  • ZOS_Chiroptera
    ZOS_Chiroptera
    ✭✭✭
    @ralphylauren, we took a look at your ticket and it's in the right place. An agent will help out as soon as they are able.
    The Elder Scrolls Online - ZeniMax Online Studios
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