Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
Enough with the PRIME TIME MAINTAINANCE TIMES
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Krivaan✭✭✭You can whinge all you like, they're not gonna do it.
Where it would be 8am in Sydney, it's 6pm in the American EST. For what you're asking for to work, and with the amount of maintenance lately, they'd have to have a 24 hour shift rotation.
Are the devs and engineers not allowed to sleep?A wise man speaks because he has something to say; A Fool because he has to say something.2 -
ub17_ESO✭✭✭Down 2 nights (prime time in AU mind you) in a row is unacceptable. At this point I'm expecting some of my subbed money back, or I won't be renewing it.
Do they not care? All it takes for them is rotate the maintenance times so it's fair for everyone. Shift the period by 6 hours each time you do a maintenance. The solution is so simple.
I feel your pain Aussies. Asia is in the same boat as Australia. I wasn't excited to read the server will come down every Friday night at
I have to assume the Asian player base does not warrant the cost of its own Mega Server otherwise we would have one.
I guess my solution until then will be to get in good with the family Friday night so that I can geek out for the rest of the weekend.
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darkkterror_ESO✭✭✭I'm pretty sure that it isn't possible to find a time slot for maintenance that won't make somebody somewhere upset. And by "pretty sure" I mean "absolutely 100% positive."2
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Wolfborn✭✭✭So play an Australian MMO then?
You really, really can't be mad at them for doing it in the off hours of their home country and time zone. Seriously now.
Love blokes like this. There he sits upon his white high horse all proud and smug but he is the first to scream with white *** rage when they do the odd maintenance during american prime.
pathetic and typical.
Have a bit of understanding for those that are taking it up the digital ass solely due to where they live. Most Aussies like those that have posted here are fine with maintenance, hell we are even fine with hot fixes BUT we have the right to be annoyed when we have had 30% of our prime time game play interrupted, we are only human after all.
Most of us understand this is only short term pain but seriously my over weight american brother, my dollar is worth as much as yours, actually its worth more but that is a conversation for another day
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There are many exit ramps between "bad time for NA" and "bad time for Australia"; a happy medium exists, they simply haven't shown a willingness to acknowledge that.
As to the uncultured embarrassments of North America (this is why we have a negative global rep) throwing around their 2c in this thread, there should be no attempt to downplay the utter disrespect of an entire region of the planet when it does not have to be so.
I'm American, btw.6 -
Carde✭✭✭✭✭
✭✭Huh.. I don't understand the distinction. Why should a customer in AU know or care that the servers the game runs on is located in America? The customer just wants to play the game.
If you don't understand why they're going to work around the schedule of the timezone they reside in, then there's nothing that will help anyway.Member of the Psijic Order PTS Group0 -
Zerl✭✭✭The servers are classified as EU and NA, so the planned maintenances would be arranged to compliment those regions. Whilst I appreciate that this would not suite some, it's just the way it is unless they introduce a mega server(s) for the other regions.
With respect to the timing of recent maintenance, I think that has more to do with trying to sort the game out rather then them trolling their Customers. Once the dust settles, I'm sure there will be fewer maintenances and downtimes required.1 -
Tabbycat✭✭✭✭✭
✭✭✭I am not Australian. Mornings before work is typically when I have the most time to play. So while I would normally be playing now, I can't play. And I most likely won't play when I get off of work. I usually have other things I need to do.
Servers down. Yeah it sucks. But I would much rather them fix the game. I also realize that no matter when they do maintenance it will be inconvenient for someone.Founder and Co-GM of The Psijic Order Guild (NA)
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JessieColt✭✭✭✭Down 2 nights (prime time in AU mind you) in a row is unacceptable. At this point I'm expecting some of my subbed money back, or I won't be renewing it.
Do they not care? All it takes for them is rotate the maintenance times so it's fair for everyone. Shift the period by 6 hours each time you do a maintenance. The solution is so simple.
Are you insane? You want teams of people, 20 - 40 people, or more, to rotate their work day hours to please you?
"Hey mate, we know you like working 8am - 5pm but there is a customer who hates that you are messing up their evening play time and they demand that on Tuesday you have to work from 8pm to 5am so that they can keep playing a video game. Keep in mind that we also expect you to be back to work at 8am on Wednesday for your normal work shift. Yes, we understand that you have a life too, but see, this customer is SO important to us that we are willing to screw with the lives of 40 people and make their lives hell, just so the customer who wants to play a video game isn't upset. Yes, we know you are tired mate, just drink more coffee."
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So play an Australian MMO then?
You really, really can't be mad at them for doing it in the off hours of their home country and time zone. Seriously now.
Love blokes like this. There he sits upon his white high horse all proud and smug but he is the first to scream with white *** rage when they do the odd maintenance during american prime.
pathetic and typical.
Have a bit of understanding for those that are taking it up the digital ass solely due to where they live. Most Aussies like those that have posted here are fine with maintenance, hell we are even fine with hot fixes BUT we have the right to be annoyed when we have had 30% of our prime time game play interrupted, we are only human after all.
Most of us understand this is only short term pain but seriously my over weight american brother, my dollar is worth as much as yours, actually its worth more but that is a conversation for another dayAnd not that it matters, but I'm in the same boat as you guys even though I live in the same timezone as ZOS, as I'm awake in these hours due to my schedule.
I basically get plowed by the maintenance, too, even though its 8 AM for me. I just understand why they do it is what I'm saying.
Isn't the current CEO of EA a guy from Melbourne? There are a lot of Aussies in the gaming industry on your side of the Pacific. And I don't see many of us posting when an outage occurs (rarely as it does) in US prime time. I don't understand how if effects the US players when someone who is effected by an outage when you guys are, by and large asleep? Yeah, we aren't happy but, when the roles are reversed I don't see the same posting demographics.
We're consumers, just like you and we get antsy when we are inconvenienced just like you. Think about it that way rather than telling US what we should be prepared to accept as paying consumers... Just like you.
J.Edited by ZOS_UlyssesW on April 22, 2014 4:45PM2 -
AlexHaydnSoul ShrivenTwo days in a row of "scheduled" maintenance is rubbish. Yes they have the legal power to do it, but who cares? That doesn't make it good customer service. The fact that they needed to do two days of maintenance in a row suggests that yes, in fact, they need someone with better scheduling abilities in charge--after all, that is part of "improving the game" no?
All the emergency maintenance if frustrating when combined with what will be three days of maintenance during the week. Again, yes they have the legal right to do something--that doesn't magically make it a good idea. There is nothing wrong with the OP hoping they offer some kind of incentive towards that. In the end, its probably good business. There's even a precedent for it, as they extended the days that counted as "early access" because of the maintenance they'd performed.1 -
RyukDSoul ShrivenI'm in agreement with most of the people here on the maintenance. To be honest when you roll a game out and it is not in BETA any more, there is to be a set maintenance schedule. The way they are treating the patching is like it is still BETA. These patches that are being applied are not emergency patches or in any way breach any type of extreme exploit bug. ESO needs 1 or 2 days that are set for patching and that is it. I don't mind when WoW had an 8 hour patch day. At least we knew that day we couldn't play. ESO just does it at their leisure whenever they feel like it. unacceptable.0
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Carde✭✭✭✭✭
✭✭(I have no idea why pinging your name doesn't work so I'm just gonna scratch it out) @ja-elkmmorwb17_ESO He fired, I fire back. Its how we crazy 'Mericans do.
@Wolfborn You're not getting any smarter. If you were you'd consider downloading the EU client instead because their maintenance fits in better with your country's primetime.Edited by Carde on April 22, 2014 1:12PMMember of the Psijic Order PTS Group0 -
There's a reason they stagger the downtimes for the NA and EU servers...Install both clients, (almost) always have ESO available.1 -
wingnamrwb17_ESO✭✭✭GossiTheDog wrote: »The only way to do maintenance on the North America megaserver and not impact a majority of Australian players would be if they scheduled it at a time when it impacted a majority of North American players.
That isn't going to happen.
They could scheduled it at eu prime time. AU and SEA have no choice but to play on NA server while EU are not affect by this yet they have their own server that scheduled around them.1 -
Wolfborn✭✭✭@ja-elkmmorwb17_ESO He fired, I fire back. Its how we crazy 'Mericans do.
@Wolfborn You're not getting any smarter. If you were you'd consider downloading the EU client instead because their maintenance fits in better with your country's primetime.
Actually you "fired" first. I just called you out on it.
Honestly and this point you missed before you decided to act like a egotistical tool, we are not complaining, screaming or yelling at the top of our lungs about how we will unsub etc. What the majority are doing is solely expressing some annoyance, offering feedback if you will.
Edited by Wolfborn on April 22, 2014 1:15PM1 -
(I have no idea why pinging your name doesn't work so I'm just gonna scratch it out) @ja-elkmmorwb17_ESO He fired, I fire back. Its how we crazy 'Mericans do.
@Wolfborn You're not getting any smarter. If you were you'd consider downloading the EU client instead because their maintenance fits in better with your country's primetime.
On your first response... "Ah huh" on the second. I have considered it but the lag is just a little bit more terrible than I am prepared to accept. But I DO play another US based MMO on it's EU based Servers for just that reason.
J.Edited by ja-elkmmorwb17_ESO on April 22, 2014 1:15PM0 -
Tabbycat✭✭✭✭✭
✭✭✭wingnamrwb17_ESO wrote: »GossiTheDog wrote: »The only way to do maintenance on the North America megaserver and not impact a majority of Australian players would be if they scheduled it at a time when it impacted a majority of North American players.
That isn't going to happen.
They could scheduled it at eu prime time. AU and SEA have no choice but to play on NA server while EU are not affect by this yet they have their own server that scheduled around them.
What? Everyone can play on both servers. Although not at the same time.
It would not make sense to take down both megaservers at the same time.Founder and Co-GM of The Psijic Order Guild (NA)
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wingnamrwb17_ESO✭✭✭wingnamrwb17_ESO wrote: »GossiTheDog wrote: »The only way to do maintenance on the North America megaserver and not impact a majority of Australian players would be if they scheduled it at a time when it impacted a majority of North American players.
That isn't going to happen.
They could scheduled it at eu prime time. AU and SEA have no choice but to play on NA server while EU are not affect by this yet they have their own server that scheduled around them.
What? Everyone can play on both servers. Although not at the same time.
It would not make sense to take down both megaservers at the same time.
The ping from AU and SEA to NA is bad but playable but the ping to EU (which suppose to move to EU in the near future) is almost unplayable.2 -
Carde✭✭✭✭✭
✭✭The EU megaserver is currently located in the NA region. So the lag actually wouldn't be any different at all...?
Anyway. If my first post was so damn insulting even though all I said was "So don't play, you can't expect them to work outside of their home region's schedule", then I just ain't got anything left to say. This is borderline potato.Member of the Psijic Order PTS Group1 -
Uncle_Bob✭✭Prime time in NA > prime time AU , they have to pick one. Bugs are rampant in the game, they're trying to fix it. Downtime during the NA slowest time period has the least impact on the player base.0 -
wingnamrwb17_ESO✭✭✭Prime time in NA > prime time AU , they have to pick one. Bugs are rampant in the game, they're trying to fix it. Downtime during the NA slowest time period has the least impact on the player base.
And Primetime EU wouldn't affect both NA and AU player while EU can still play at Primetime EU on EU server.0 -
Carde✭✭✭✭✭
✭✭ja-elkmmorwb17_ESO wrote: »
Isn't the current CEO of EA a guy from Melbourne? There are a lot of Aussies in the gaming industry on your side of the Pacific. And I don't see many of us posting when an outage occurs (rarely as it does) in US prime time. I don't understand how if effects the US players when someone who is effected by an outage when you guys are, by and large asleep? Yeah, we aren't happy but, when the roles are reversed I don't see the same posting demographics.
We're consumers, just like you and we get antsy when we are inconvenienced just like you. Think about it that way rather than telling US what we should be prepared to accept as paying consumers... Just like you.
J.
I've made it quite clear that the point was you, as a reasonable (I assume) human being, have to at least sort of be able to understand that since they are not offering up an AU megaserver that they're not going to be bending themselves to fit an AU primetime maintenance schedule.
My personal primetime fits with the AU one and I am just as inconvenienced by this as you are. But I understand why they do it, because its the schedule their NA work team, you know, works and lives by.
Member of the Psijic Order PTS Group0 -
Wolfborn✭✭✭The EU megaserver is currently located in the NA region. So the lag actually wouldn't be any different at all...?
Anyway. If my first post was so damn insulting even though all I said was "So don't play, you can't expect them to work outside of their home region's schedule", then I just ain't got anything left to say. This is borderline potato.
Actually, you missed the "So play an Australian MMO then?" comment which IMO was not needed and honestly was quite childish and arrogant.
Anyway, done with it. Peace out to the /brovenant lol2 -
JessieColtub17_ESO wrote: »Down 2 nights (prime time in AU mind you) in a row is unacceptable. At this point I'm expecting some of my subbed money back, or I won't be renewing it.
Do they not care? All it takes for them is rotate the maintenance times so it's fair for everyone. Shift the period by 6 hours each time you do a maintenance. The solution is so simple.
Are you insane? You want teams of people, 20 - 40 people, or more, to rotate their work day hours to please you?
"Hey mate, we know you like working 8am - 5pm but there is a customer who hates that you are messing up their evening play time and they demand that on Tuesday you have to work from 8pm to 5am so that they can keep playing a video game. Keep in mind that we also expect you to be back to work at 8am on Wednesday for your normal work shift. Yes, we understand that you have a life too, but see, this customer is SO important to us that we are willing to screw with the lives of 40 people and make their lives hell, just so the customer who wants to play a video game isn't upset. Yes, we know you are tired mate, just drink more coffee."
I saw this in passing and started laughing, yeah this the Video game industry but I've worked with Banking and Fiance and the very idea that "inconveniencing" any number of workers to provide a service at any time that would impact their clients is hilarious.
It does happen, maybe not here but don't make a case that for some reason Corporate Interest is outweighed by their care and concern for the workers.
More likely a concern for unnecessary over time and penalties.
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plenilune✭✭✭Prime time in NA > prime time AU , they have to pick one. Bugs are rampant in the game, they're trying to fix it. Downtime during the NA slowest time period has the least impact on the player base.
So basically ignore the minority? There is a solution like I said. 1) Rotate the downtime. 2) Shift it 3 hours in either direction 3) Use a temporary overflow server like the one they had during launch. I'm sure the server engineers over there have more ideas. We just need to complain so Zenimax notices.
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Eris✭✭✭✭It's not that they don't care. If they didn't care they wouldn't bother to add extra maintenance to fix bugs and problems. It's not like the process of putting together and deploying a patch is a whatever sort of action, it requires a lot of interaction with a number of departments.Side effects of reading messages on forums can cause nausea, head aches, spontaneous fits of rage, urination due to intense laughter, and sometimes the death of your monitor or other object in throwing range. If you find that you are reading forums more than 24 hours a day, please consult your nearest temporal physicist.0
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Carde✭✭✭✭✭
✭✭Actually, you missed the "So play an Australian MMO then?" comment which IMO was not needed and honestly was quite childish and arrogant.
I might have agreed and retracted it, until you went all crocodile dundee on me. Now I'm looping the Team America theme in another tab and am caring about offending less and less by the post count.
Member of the Psijic Order PTS Group0
