Enough with the PRIME TIME MAINTAINANCE TIMES

Stormynature

The important thing to remember is that after more than a century of Australia and the US going to war as allies against all manner of foes....it only took ZoS a small delineation of time, to turn once steadfast allies into a bitterly opposed enemies washing the ground in each other's blood.

wingnamrwb17_ESO

Why are people thinking it have to be Prime Time AU or else they will have to use Prime Time NA for the maintenance? Serioiusly, if they change the time frame to 1PM EDT it will be Prime Time EU which they have a EU mega server for and both AU and NA prime time is missed! Both party happy except EU player who chose to play on NA server!

So they decided to shaft the people who have no choice but to play on NA server due to latency while giving a huge freedom to EU players who have a choice they can made.

Carde

Stormynature wrote: »

The important thing to remember is that after more than a century of Australia and the US going to war as allies against all manner of foes....it only took ZoS a small delineation of time, to turn once steadfast allies into a bitterly opposed enemies washing the ground in each other's blood.

http://gta.wikia.com/Australian-American_War

Never forget.

Wolfborn

Carde wrote: »

Wolfborn wrote: »

Actually, you missed the "So play an Australian MMO then?" comment which IMO was not needed and honestly was quite childish and arrogant.

I might have agreed and retracted it, until you went all crocodile dundee on me. Now I'm looping the Team America theme in another tab and am caring about offending less and less by the post count.

Ha. OK, I admit I might have retorted a tad harshly but im listening to ACDC and well It gets me in a mood .

All good @Carde

ja-elkmmorwb17_ESO

Carde wrote: »

ja-elkmmorwb17_ESO wrote: »

Isn't the current CEO of EA a guy from Melbourne? There are a lot of Aussies in the gaming industry on your side of the Pacific. And I don't see many of us posting when an outage occurs (rarely as it does) in US prime time. I don't understand how if effects the US players when someone who is effected by an outage when you guys are, by and large asleep? Yeah, we aren't happy but, when the roles are reversed I don't see the same posting demographics.

We're consumers, just like you and we get antsy when we are inconvenienced just like you. Think about it that way rather than telling US what we should be prepared to accept as paying consumers... Just like you.

J.

I've made it quite clear that the point was you, as a reasonable (I assume) human being, have to at least sort of be able to understand that since they are not offering up an AU megaserver that they're not going to be bending themselves to fit an AU primetime maintenance schedule.

My personal primetime fits with the AU one and I am just as inconvenienced by this as you are. But I understand why they do it, because its the schedule their NA work team, you know, works and lives by.

My response was more based on the "Make your own MMO" statement. I concur on the location of the server but, seriously I have worked those ridiculous hours to manage servers for companies that want them available for their customers and I have to say, outside of overtime and penalties most don't care about when their folk work. Especially when it can be off shored.

Thankfully, the MMO industry hasn't gotten there yet. My point is, that if it doesn't directly effect you just be respectful of those it does. We all know that they won't do anything that negatively impacts their most important market but I suggest that if they don't hear dissent they won't do anything at all.

Humans are remarkable creatures who, generally want to do the right thing by others. Letting them know is our right an they may even come up with an innovative solution that will benefit us all in the long run.

Thing is, that we'll never know if we don't ...

ASK

Turelus

The times are set to be friendly to the larger player bases which are in EU and NA timezones, yes it sucks for AU timezone players but this isn't something new.
I have seen the same complaints for almost every game which doesn't have Oceanic servers, but the problem is your timezone has less players and conflicts with everyone else.

Cously

The game was made in US. By a US gaming company. The servers are located in US. The developers/customer support and all the *** is located in US. They will do what's best for the US and the rest of the world can suck up. I'm not from US and I think that's very fair. Their target audience is the US and there's nothing wrong with that. On the other hand, I played many MMOs regularly and this is the first one that I see with 2-4 maintenances a week with average duration of 2-4 hours. But then I only played games already estabilished, never a launch.

Sorry for my Aussie friends, it's been massive dissapointment. I strongly believe things will improve after this first month, there's calm after the storm too.

wingnamrwb17_ESO

Joolio wrote: »

The game was made in US. By a US gaming company. The servers are located in US. The developers/customer support and all the *** is located in US. They will do what's best for the US and the rest of the world can suck up. I'm not from US and I think that's very fair. Their target audience is the US and there's nothing wrong with that. On the other hand, I played many MMOs regularly and this is the first one that I see with 2-4 maintenances a week with average duration of 2-4 hours. But then I only played games already estabilished, never a launch.

Sorry for my Aussie friends, it's been massive dissapointment. I strongly believe things will improve after this first month, there's calm after the storm too.

And 1PM EDT is a bad time for NA player i suppose?

Carde

It does effect me, though. You think I'd rather be sitting here arguing with @Wolfborn instead of actually playing the game?

Ah well.

At least we can all bond over the fact that we all like ACDC.

LadyChaos

adding a second shift just to compensate AU times means more money on convenience rather than more money on development, maintenance/repairs, CS, and advertisement... or whatever a business needs to prioritize their funds for.

Smaller player populace is losing atm to those needs, not lack of caring... It's just math not hate.

valgrethb14_ESO

I totally understand ZOS perspective here. Before you rage on me let me say that thanks to Last Fridays maintenance they where able to hot fix an exploit that was game changing. And banned thousands of accounts in the wake of that exploit. Today's maintenance is the same a Hot fix? normally ZOS will not bring the servers down unless its the normal scheduled maintenance unless there is a problem. As we can see by today's notes there is another hotfix. and this one must be just as game changing for them to do a second maintenance in two days.

Does it affect me yes it does? do i wish they would stop with the maintenance yes But if it makes the game better and puts players on even ground by getting rid of cheats and exploits and banning the offenders then I can live with it. Eventually the game will get to the point when we have maintenance once a week and everyone is happy.

On a side note WOW is notorious for their maintenance's when they state a 4 hour downtime expect 8. At least 99% of the time when ZOS says a downtime will be till a certain time they are almost spot on give or take a few minutes.

wingnamrwb17_ESO

Server is up

Cously

wingnamrwb17_ESO wrote: »

Joolio wrote: »

The game was made in US. By a US gaming company. The servers are located in US. The developers/customer support and all the *** is located in US. They will do what's best for the US and the rest of the world can suck up. I'm not from US and I think that's very fair. Their target audience is the US and there's nothing wrong with that. On the other hand, I played many MMOs regularly and this is the first one that I see with 2-4 maintenances a week with average duration of 2-4 hours. But then I only played games already estabilished, never a launch.

Sorry for my Aussie friends, it's been massive dissapointment. I strongly believe things will improve after this first month, there's calm after the storm too.

And 1PM EDT is a bad time for NA player i suppose?

I don't know. I used to think that it was for the players but then if I'm a gaming company I'll have to respect the work hours and the people that perform fixes and maintenances. Therefore I think the company have a limited time frame to fix stuff. Surely they could pay extra resources to work at odd hours or holidays but I also believe the company get its funds from a bunch of businessman that don't know a *** about gaming. The company say "hey we need x to pay 10 people to perform urgent fixes in the game" the businessman say "no, that's not a priority, I never played MMOs in all my life and I have no idea what the customers wants, but the fools are paying money so they can wait" and then the gaming company have to confuse us, tell us lies, hide things from us, etc.

Blackwidow

Tabbycat wrote: »

I am not Australian.

I hope this helps.

CAT!!!!!!!!!!!!!!!

Tarokor

Joolio wrote: »

The game was made in US. By a US gaming company. The servers are located in US. The developers/customer support and all the *** is located in US. They will do what's best for the US and the rest of the world can suck up. I'm not from US and I think that's very fair. Their target audience is the US and there's nothing wrong with that. On the other hand, I played many MMOs regularly and this is the first one that I see with 2-4 maintenances a week with average duration of 2-4 hours. But then I only played games already estabilished, never a launch.

Sorry for my Aussie friends, it's been massive dissapointment. I strongly believe things will improve after this first month, there's calm after the storm too.

LMAO at this comment

Improve how, we now have to put up with weekly maintenance on a friday night at 8pm -1am

As for the comment about changing work schedules to suit 1 timezone, has noone in America heard of shiftwork, hire a damn team that works the lateshift to roll it out at 2am NA time while it is in the middle of our work day

I swear you americans.....

cfritch577

silenthunter29 wrote: »

Guys, let's look it this way, the devs are hard at work trying to fix and maintain the game as best as they can be. I am sure that they don't want to have as many downtimes like this but it has to happen not only for TESO but other mmos out there...

So hang in there

See that right there ^^^ That's ALL the devs have to say to me. Maybe send me a semi-rare or hireling bag, too. But seriously, just someone come on here, say it's emergency/unplanned maintenance, and tell us how hard you're working and that you still love us. Because right now I feel like the kid who realized there is no god. Just let me know my prayers and lamentations simply are being heard! Devs, why have you forsaken us?!

Blackwidow

Tarokor wrote: »

I swear you americans.....

Hey!

Okay, I guess that is fair.

Cously

Tarokor wrote: »

Joolio wrote: »

The game was made in US. By a US gaming company. The servers are located in US. The developers/customer support and all the *** is located in US. They will do what's best for the US and the rest of the world can suck up. I'm not from US and I think that's very fair. Their target audience is the US and there's nothing wrong with that. On the other hand, I played many MMOs regularly and this is the first one that I see with 2-4 maintenances a week with average duration of 2-4 hours. But then I only played games already estabilished, never a launch.

Sorry for my Aussie friends, it's been massive dissapointment. I strongly believe things will improve after this first month, there's calm after the storm too.

LMAO at this comment

Improve how, we now have to put up with weekly maintenance on a friday night at 8pm -1am

As for the comment about changing work schedules to suit 1 timezone, has noone in America heard of shiftwork, hire a damn team that works the lateshift to roll it out at 2am NA time while it is in the middle of our work day

I swear you americans.....

I'm not american, I'm brazilian. These maintenance times are perfect for me since are in my work shifts. But I still stick up to people in the rest of world that have trouble with this be heard and have it fixed.

But the company have to respect the work force and the businessmen's will to release or not funds. It's a massive mess, yes.

By improve, we have several reasons to, the subs will drop, people didn't like the game, people can't afford etc. But one would have that number predicted and they are not in this to lose, they will have to give us a reason to keep paying...Also the bots likely be gone, the stolen credit cards for subs I believe the owners already took action to cancel, etc.

Think of it like a massive blob that will fit into place when it stops wobbling. As I have no trouble today playing estabilished games, ESO will get there.

Krivaan

Pretty much.

https://www.youtube.com/watch?v=unkIVvjZc9Y

Hestia

The servers are not based in Australia, so they would of course plan their maintenance during off peak US time zones.

People are so DENSE. Deal with it, you are playing in a NA server.

epoling

Yeah, add a double shift so that patches can be done to make our Aussie friend feel good about himself. I hope you weren't expecting new content, because there went the budget for that. Honestly, think before you post these kind of solutions. You can't hire a second shift just to patch at your convenience without taking the money from somewhere else.

felixgamingx1

It's always prime time somewhere in the world as I type it's prime time in Vietnam

darklight

I am Australian, I and many of my friends love to play a range of mmos. Though I have noticed there is very rarely a oceanic server. And when there are its filled with non English speaking people.

We pay for the same game as you and it's the same price. Though we are restricted to a American server. I'm sure the adults on here know the feeling of coming home after a long day and starting up the computer or console. Then relaxing with friends playing a game. Though for us in Australia this is normally interrupted by those big yellow words. This server will be going down in 30mins. You desperately try to get as much as you can done rushing thing that normally would be a relaxing fun time. Now this happens each time normally around 6pm after only a very short amount of playing. And keep in mind this is not just eso this is nearly every mmo.

The American players never get interrupted in there prime time or there would be hell to pay. The only ones who seem to be forgotten or ignored is us in Oceania. How hard is it to arrange for the times to be moved slightly a few hours every now and then maybe 2am edt so it's coming off a matience when we get home. Now I'm not saying every time just every so often so that we are not the ones getting screwed every single time.

Is it really so much to ask to be able to get home and be able to play my game without interruption on a few of these maintenance days. Now for example I'm able to write all this while I wait for the servers to come back on. They came down at 6pm and it's now 7.31pm and they are still down. That's 1 hour 31 mins so far in the middle of prime time that I am unable to play. As a adult with a family I get precious time to play the game I love and being unable to do so for the pure reason of where I live is truely unfair. Though will this get fixed or a solution such as the one I suggested be dome? Unlikely because they have my money already and us non American customers are treated like second class people who should just be happy that we can play at all.

SLy_Kyti

Ranique

darklight wrote: »

I am Australian, I and many of my friends love to play a range of mmos. Though I have noticed there is very rarely a oceanic server. And when there are its filled with non English speaking people.

We pay for the same game as you and it's the same price. Though we are restricted to a American server. I'm sure the adults on here know the feeling of coming home after a long day and starting up the computer or console. Then relaxing with friends playing a game. Though for us in Australia this is normally interrupted by those big yellow words. This server will be going down in 30mins. You desperately try to get as much as you can done rushing thing that normally would be a relaxing fun time. Now this happens each time normally around 6pm after only a very short amount of playing. And keep in mind this is not just eso this is nearly every mmo.

The American players never get interrupted in there prime time or there would be hell to pay. The only ones who seem to be forgotten or ignored is us in Oceania. How hard is it to arrange for the times to be moved slightly a few hours every now and then maybe 2am edt so it's coming off a matience when we get home. Now I'm not saying every time just every so often so that we are not the ones getting screwed every single time.

Is it really so much to ask to be able to get home and be able to play my game without interruption on a few of these maintenance days. Now for example I'm able to write all this while I wait for the servers to come back on. They came down at 6pm and it's now 7.31pm and they are still down. That's 1 hour 31 mins so far in the middle of prime time that I am unable to play. As a adult with a family I get precious time to play the game I love and being unable to do so for the pure reason of where I live is truely unfair. Though will this get fixed or a solution such as the one I suggested be dome? Unlikely because they have my money already and us non American customers are treated like second class people who should just be happy that we can play at all.

Long wall of text, short answer:

a server cost money.

Total NA-population (canada and US) : 565,265,000
Total EU population: 742,452,000
total Oceanic population (Australia and New Zealand): 36,659,000

bottom line: it is not worth it to make a specific Oceanic server and if they did, there are not enough people to occupy it anyway.

darklight

Kind of unfair I would think. They don't want to create a server because it costs, though they are happy to sell to people over here. I would think just Aus and nz alone would have hit 1 mil copies. A lot of money for them. We generally pay more for games then you do yet we would have a higher percent of our total population that play.

Let's say 200,000 copy's were sold in Australia for pic. We paid a minimum of $100 for a copy and as high as $150. That $150-$300 equivalent in your money. That's over 20,000,000 and that's based on only 200,000. Now they already got that money. And now when a server needs to have matience done it must be done at 4am ? That's 6pm our time. Like I said changing it to 2am would make it 4pm. That way it would not inconvenience us to much and the people in the time zone that have prime time during that time would be on the Europe server more then likely anyway.

It's more the fact that unless it's a problem for Americans its ignored. Who cares about ociania we have their money so let's ignore them. They refuse to even acknowledge that we are are being left in this situation. And you can't say that if their was a Australian made mmo that went world wide and Americans were unable to play when they got home from work or school they wouldn't be doing the same thing that us Australians doing. And we can't make a mmo anyway as some of the best coders and designers we have get poached by the big studios in the us and Europe. I read a article the other day that some of those big company's just send a recruiter around the university's in Australia around the end of the year and just offer anyone with good marks a job. That any studios over here in Australia just can't compete with the amount of money and perks offered.

Now I understand very well that that is just how the industry works. Though it means that we will not be able to compete and that our smaller population means that we will be forced to be treated like we are not worth the small amount of effort it takes to not disadvantage us.

I guess unless your American you are never going to be treated fairly.

darklight

And again, two nights in a row. Last night it was 2 hours, 6pm to 8pm Thursday. Now again Friday night and it's off at 8pm I'll God knows when.

Ranique

darklight wrote: »

Kind of unfair I would think. They don't want to create a server because it costs, though they are happy to sell to people over here. I would think just Aus and nz alone would have hit 1 mil copies. A lot of money for them. We generally pay more for games then you do yet we would have a higher percent of our total population that play.

Let's say 200,000 copy's were sold in Australia for pic. We paid a minimum of $100 for a copy and as high as $150. That $150-$300 equivalent in your money. That's over 20,000,000 and that's based on only 200,000. Now they already got that money. And now when a server needs to have matience done it must be done at 4am ? That's 6pm our time. Like I said changing it to 2am would make it 4pm. That way it would not inconvenience us to much and the people in the time zone that have prime time during that time would be on the Europe server more then likely anyway.

It's more the fact that unless it's a problem for Americans its ignored. Who cares about ociania we have their money so let's ignore them. They refuse to even acknowledge that we are are being left in this situation. And you can't say that if their was a Australian made mmo that went world wide and Americans were unable to play when they got home from work or school they wouldn't be doing the same thing that us Australians doing. And we can't make a mmo anyway as some of the best coders and designers we have get poached by the big studios in the us and Europe. I read a article the other day that some of those big company's just send a recruiter around the university's in Australia around the end of the year and just offer anyone with good marks a job. That any studios over here in Australia just can't compete with the amount of money and perks offered.

Now I understand very well that that is just how the industry works. Though it means that we will not be able to compete and that our smaller population means that we will be forced to be treated like we are not worth the small amount of effort it takes to not disadvantage us.

I guess unless your American you are never going to be treated fairly.

It is not unfair. It is also simply a fact that not enough people are activly playing to fill up servers. A dedicated oceanic server would be mostly deserted. So it is much fairer to let oceanic players play on NA or EU servers. The only thing is that maintanance is at your prime time. As for the rest. This thread is necroed and derailed. Pls stop. If you want to discuss the subject of an oceanic megaserver, use the proper and more active thread in the general discussion section.