Submitting a ticket (How long until reply/generic messages)

Celephantsylvius_Bornasfinmo · July 2020

Hi there,

I recently submitted a ticket concerning an Alliance War character issue I have come into after changing alliances with a token.
(The ticket submission number : Question Reference # 200723-007551 -> I hope I'm allowed to write that here)
I have received two, what I can qualify as 'generic' messages so far, which I have answered back to directly via email as they don't help me with my issue (standard FAQ).

How long does it generally take to get a reply from a person?

Thank you,

Freya

ZOS_Adrikoth · July 2020

Hey there @Youyouz06 we can confirm that this ticket is still open and a support agent will reply as soon as possible.

Please be aware that updating your ticket will put it at the end of the line and delay the response time. With this in mind, we recommend only updating your ticket as necessary. Thank you for your patience.

Alienoutlaw · July 2020

from the look of your ticket number you only put it in yesterday, and there are 7550 others submitted that day, it can take a few days or a week just a case of being patient

Celephantsylvius_Bornasfinmo · July 2020

A week, yikes

I'll try and be patient then I guess, but in the meantime I won't be playing with friends

Thank you.

The Elder Scrolls Online

Submitting a ticket (How long until reply/generic messages)

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