Maintenance for the week of December 29:
• PC/Mac: No maintenance – December 29
• PC/Mac: No maintenance – December 29
Compensations?
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embty✭If there are extended issues affecting a lot of people, they will probably give compensation in the form of free days for the affected people. But there really hasn't been *that* much unexpected downtime. Maybe a few hours at most.
Even if it was down for 4 hours...that's less than 8 cents.
For compensation to be given I would expect for servers to be down for unscheduled maintenance for over a day.
Maintenance is pretty amazing in this game. When WOW had patches, the servers would usually be offline for 12-16 hours, sometimes even 24. Zenimax is good about getting patches done in 3-4 hours.
to some ppl including me the EU server location is a major problem, we cant enjoy the game properly0 -
Jirki88✭✭✭Clearly, OP is just seeking some way to overcompensate other shortcomings he may or may not have (my lawyer forced me to add the 'may not' part).
That said, well, with this being the third maintenance they've had to put up in something that could be attributed as prime-time in EU without any particularly good communicating, it would be nice if they'd do something. Not because we're entitled to squat really, since unscheduled maintenance is what it is, but because it would serve to create some goodwill (which, tbh, probably would be good for them).Veritas et aequitas, et usque ad mortem.0 -
embty✭alanmatillab16_ESO wrote: »They should compensate that time.. like Blizzard does back in time. This is making me sick
Either you are exaggerating or you really need to reconsider playing computer games like this is they are actually making you sick.
Downtime is part of ANY mmo, especially at the start of a games lifecycle.
the problem is not only the downtimes ..0 -
raglau✭✭✭✭✭Filodendron wrote: »I agree with this because it's time we paid for.
No time is yet paid for0 -
Chomag✭✭✭Does someone have any zosdrone repellant? Seeing a few zosdrones in this thread and I'm all out of repellant.1
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embty✭
true,, but I still don't understand why some ppl are trying to say that we have no right to talk or demand anything or even complain! why not ? if your suffering from a problem that was caused by zenimax why not mention it ?Clearly, OP is just seeking some way to overcompensate other shortcomings he may or may not have (my lawyer forced me to add the 'may not' part).
That said, well, with this being the third maintenance they've had to put up in something that could be attributed as prime-time in EU without any particularly good communicating, it would be nice if they'd do something. Not because we're entitled to squat really, since unscheduled maintenance is what it is, but because it would serve to create some goodwill (which, tbh, probably would be good for them).
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Filodendron✭✭It has nothing to do with getting duped, perhabs you go out of your cave and see how things go with coding in the real world.
It's also funny that in the past 10 years i have never been compensated for problems with my internet, tv and/or phone. NEVER.
Coding has nothing to do with it. Your mentality is damaged because you got duped so many times, like you admitted, now you believe that's the norm.1 -
raglau✭✭✭✭✭I do think ZOS will have to do something for all the early subscribers who have been put through the mill, but it'll probably be in-game items rewards etc. Because as yet no paid time has been lost, but some face saving is definitely in order for ZOS.lets those guys ( shells ) reject the compensation when we get it
Edited by raglau on April 19, 2014 8:25PM0 -
MellitaSoul ShrivenSaturday night is my only free time to have uninterrupted game play and I'm not happy about server is being offline. One friend above is saying "no time is yet paid for", which is incorrect for my understanding, since I've paid £69 to this game and it says 30 month included. Yes, it might be really £0.43 total for this outage however, I can't play this game 24/7 and Saturday night maintenance is not what I was expecting. It is also not just the money, I don't really care about £9 a month. It's the frustration of not getting the service I subscribed. I could do the same for any service; like TV, internet, electrics, magazine subscriptions, vpn accounts etc etc. Feels like getting a magazine with missing pages
I hope everything will be much better eventually, it's a nice game! 1 -
Brakkar✭✭✭Couldn't care less about compensation.
Only thing I care is less latency issues, rest is ok.
Yesterday my whole dungeon group had 10 second lags in Banished Cells VR.
Skills didn't even fire, my character was 'warping' randomly around with me doing nothing, people were ported to random parts of a dungeon upon death etc etc
So fix the latency issues and I will be happy.1 -
raglau✭✭✭✭✭To be fair, you could view it that way, time pro-rata etc. Personally I am not fussed, but I can understand why people are, its a bit of a mess support wise...Saturday night is my only free time to have uninterrupted game play and I'm not happy about server is being offline. One friend above is saying "no time is yet paid for", which is incorrect for my understanding, since I've paid £69 to this game and it says 30 month included. Yes, it might be really £0.43 total for this outage however, I can't play this game 24/7 and Saturday night maintenance is not what I was expecting. It is also not just the money, I don't really care about £9 a month. It's the frustration of not getting the service I subscribed. I could do the same for any service; like TV, internet, electrics, magazine subscriptions, vpn accounts etc etc. Feels like getting a magazine with missing pages
I hope everything will be much better eventually, it's a nice game!
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MarkBauerb16_ESOSoul Shriven1- for having us buy an EU version of the game and play on US based servers up until now.
An additional day of playtime would be fair. Agreed.2- for having so many bugs in the game.
True. Some compensation should be due.4- making us play in a dead economy game.
When will people understand that this isn't a traditional economy and finally refrain from labeling it as such?
There isn't that "one economy" but several hundred, locally managed ones.0 -
MellitaSoul Shrivenyes, this is what I'm trying to say. We have reasons to be unhappy, support could be better and quicker, problem is not the money. I think it's "disappointment"; just like finding ham&lentil soup in ice-cream tubTo be fair, you could view it that way, time pro-rata etc. Personally I am not fussed, but I can understand why people are, its a bit of a mess support wise...Saturday night is my only free time to have uninterrupted game play and I'm not happy about server is being offline. One friend above is saying "no time is yet paid for", which is incorrect for my understanding, since I've paid £69 to this game and it says 30 month included. Yes, it might be really £0.43 total for this outage however, I can't play this game 24/7 and Saturday night maintenance is not what I was expecting. It is also not just the money, I don't really care about £9 a month. It's the frustration of not getting the service I subscribed. I could do the same for any service; like TV, internet, electrics, magazine subscriptions, vpn accounts etc etc. Feels like getting a magazine with missing pages
I hope everything will be much better eventually, it's a nice game!1 -
raglau✭✭✭✭✭Frustration is the game itself is excellent. I am really thinking it might be one to come back to in six months. The poor support and seeming lack of direction from ZOS taints the overall experience.yes, this is what I'm trying to say. We have reasons to be unhappy, support could be better and quicker, problem is not the money. I think it's "disappointment"; just like finding ham&lentil soup in ice-cream tubTo be fair, you could view it that way, time pro-rata etc. Personally I am not fussed, but I can understand why people are, its a bit of a mess support wise...Saturday night is my only free time to have uninterrupted game play and I'm not happy about server is being offline. One friend above is saying "no time is yet paid for", which is incorrect for my understanding, since I've paid £69 to this game and it says 30 month included. Yes, it might be really £0.43 total for this outage however, I can't play this game 24/7 and Saturday night maintenance is not what I was expecting. It is also not just the money, I don't really care about £9 a month. It's the frustration of not getting the service I subscribed. I could do the same for any service; like TV, internet, electrics, magazine subscriptions, vpn accounts etc etc. Feels like getting a magazine with missing pages
I hope everything will be much better eventually, it's a nice game!
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alanmatillab16_ESO✭✭✭✭✭true,, but I still don't understand why some ppl are trying to say that we have no right to talk or demand anything or even complain! why not ? if your suffering from a problem that was caused by zenimax why not mention it ?
No one has said you have no right to complain or demand anything. You are simply misinformed that you are actually entitled to anything. You can however demand away until you are blue in the face.
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steveb16_ESO46✭✭✭✭✭They probably should take the game back into beta where it belongs for two or three months then activate subs when things are better. As things stand things get worse day by day and if they don't act soon what could be a great game will be seen a turkey.Edited by steveb16_ESO46 on April 19, 2014 10:11PM0
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dba.2000_ESO✭✭If my cable goes out for any length of time, I call them, and get a credit. If my newspaper isn't delivered, I call them up, and get a credit. So, Why would you not expect a customer of a gaming publisher to give you the same satisfaction?0
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alanmatillab16_ESO✭✭✭✭✭dba.2000_ESO wrote: »If my cable goes out for any length of time, I call them, and get a credit. If my newspaper isn't delivered, I call them up, and get a credit. So, Why would you not expect a customer of a gaming publisher to give you the same satisfaction?
Because scheduled downtime and unexpected downtime is the very nature of MMOs. It has been since the days of Ultima Online and always will be. It is NOT the nature for your cable to be off for extended periods of time or your papers to not be delivered.
We may well get time added to our accounts, but to demand it and think one is actually entitled to it is simply churlish.
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Phyllya✭✭✭I do think ZOS will have to do something for all the early subscribers who have been put through the mill, but it'll probably be in-game items rewards etc. Because as yet no paid time has been lost, but some face saving is definitely in order for ZOS.
It is questionable then and the latest events?
No bugs or maintenance, but the time that we lost by their mistakes?
( many people were suspended almost a day without reason, without an apology, without a single word )
I'm Not referring to those who abuse the game, but all of us who were affected by Zenimax mistakes trying to fix the gold sellers, hackers and other issues.
They can make mistakes, we are all human, we can understand.. but when the 30 days of subscription finish, they will not make the mistake and let you continue playing.
So, as customers, yes.. some situations like this.. should have some compensation.. or an apology..Member of Fullmoon - Lunar Lattice - Prog. Raid
Founder of Dark Scroll PT/ENG ESO Community
Former Manager at ESO-PT Community ''IL'' 2014-20200 -
alanmatillab16_ESO✭✭✭✭✭
So, as customers, yes.. some situations like this.. should have some compensation.. or an apology..
You mean this? here is your apology.
http://forums.elderscrollsonline.com/discussion/82921/information-on-recent-account-bans#latest
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Phyllya✭✭✭alanmatillab16_ESO wrote: »
So, as customers, yes.. some situations like this.. should have some compensation.. or an apology..
You mean this? here is your apology.
http://forums.elderscrollsonline.com/discussion/82921/information-on-recent-account-bans#latest
Unfortunately yes ..
But I do not mean a general post, I refer to tickets and hours of waiting and calls made to support the countless players who lost the day, I mean the answers that were not properly given to those who called for tickets, at least one automatic reply to emails from people who have been harmed ..
People were very angry, was a serious mistake .. everyone waited and nobody got a word until the date of this post.
At the time people only had the information to whoever was suspended should appeal .. but why?
Obvious that when something like this happens the procedure of any person is to submit a ticket.
So.. there is our apology ''in general''.. lol.. and where is the missing day?
Nobody was happy, that was my comment to the compensation ''Theme.
Don't take this personal, just my opinion,
some ignorant players tried also enjoy the situation with drawbacks such as criticism: accusing people of trying to deceive Zenimax and we needed to prove ourselves innocent .. LOL
We do not have to prove anything, because we did nothing, they have to work better, it's their job.Member of Fullmoon - Lunar Lattice - Prog. Raid
Founder of Dark Scroll PT/ENG ESO Community
Former Manager at ESO-PT Community ''IL'' 2014-20200 -
raglau✭✭✭✭✭I am saying no one has yet paid a sub. However, you might view it the first month was included in the game price, and then you have paid as part of the game outlay.
Personally I couldn't care as the money involved is so tiny.
I also have not experienced any great problems, but for the people who have ZOS might do well to acknowledge the *** ups, if only to save face.I do think ZOS will have to do something for all the early subscribers who have been put through the mill, but it'll probably be in-game items rewards etc. Because as yet no paid time has been lost, but some face saving is definitely in order for ZOS.
It is questionable then and the latest events?
No bugs or maintenance, but the time that we lost by their mistakes?
( many people were suspended almost a day without reason, without an apology, without a single word )
I'm Not referring to those who abuse the game, but all of us who were affected by Zenimax mistakes trying to fix the gold sellers, hackers and other issues.
They can make mistakes, we are all human, we can understand.. but when the 30 days of subscription finish, they will not make the mistake and let you continue playing.
So, as customers, yes.. some situations like this.. should have some compensation.. or an apology..
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DeepaceSoul ShrivenI am saying no one has yet paid a sub. However, you might view it the first month was included in the game price, and then you have paid as part of the game outlay.
Personally I couldn't care as the money involved is so tiny.
I also have not experienced any great problems, but for the people who have ZOS might do well to acknowledge the *** ups, if only to save face.
Don't take it like offence or some kind of insult. Just some facts.
When wow started there were "free month " too and they compensate some days too (yes from free month).
And last. Zenimax have some serious problems. Including logging into other accounts with your login and pswrd. And half time there is problems with Guild Bank etc. They have some fu*ked up code or they can't handle some simple databases...
In fact. This is for me as customer rather monkey business...
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raglau✭✭✭✭✭I do agree with you, that's why I say they need to engage in a face-saving exercise. Even though I have had none of those problems, it's obvious from reading the forum many have had them and I'd be really pissed off if I had.
I was saying that technically we're in a free month. But you are definitely right, if I was boss of ZOS I'd be lining up some freebies as a PR exercise alone.
It's really clear a lot of people have had big problems, I do not doubt that for a second.I am saying no one has yet paid a sub. However, you might view it the first month was included in the game price, and then you have paid as part of the game outlay.
Personally I couldn't care as the money involved is so tiny.
I also have not experienced any great problems, but for the people who have ZOS might do well to acknowledge the *** ups, if only to save face.
Don't take it like offence or some kind of insult. Just some facts.
When wow started there were "free month " too and they compensate some days too (yes from free month).
And last. Zenimax have some serious problems. Including logging into other accounts with your login and pswrd. And half time there is problems with Guild Bank etc. They have some fu*ked up code or they can't handle some simple databases...
In fact. This is for me as customer rather monkey business...
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raglau✭✭✭✭✭And lo and behold, as I just typed the above saying I'm lucky enough to have had none of these problems, I experience my first 'infinite loading screen'!0
https://www.youtube.com/watch?v=M5QGkOGZubQ