After careful consideration (and oh! so much deliberation) we have concluded that you circumstance sounds too much like a l2p issue for it to be just a mere coincidence.
I don't even want to play Greymoor, just the base game but I cannot.
Why don't ZOS let us use the updated game a few days before the official release and allows to join the new zone on the scheduled date ? This would help them fix most of issues before the massive rush.
Same here, except for the occasionally "This account is already Logged in"......Argh...why log my character in without me noticing it, huh ZoS?
I honestly don't understand why i stick to this failure, even came back after leaving it for a long time. Guess its the same as smoking: you hate it, but you keep doing it, even knowing you shouldn't.
BTW it does appear to be only PC/EU; after multiple login fails and character load timeouts, I switched to PC/NA - and it seems to be working fine. (I have not tested access to Greymoor yet, not on Steam).
I can't believe it even after many expansions and DLCs...
Even the window says only requesting character load, without any hint of a progress, position in line......
It's like this game has the support team of a mobil game.
So much potential wasted... When I see how people who bought the expac can't go to the chapter area because someone removed all the id's except the ones who bought from the eso web site, I realise this is hopeless.
BTW stuck for a hour in character screen load PC/EU
[PC/EU] Tamriel Hero, Stormproof, Grand Master Crafter