PC EU-Stuck on character load

Anhedonie

ZOS_JessicaFolsom wrote: »

RodneyRegis wrote: »

Thanks vm. Why is it always EU?

The PC-EU server is our most popular and highest population server and also has more condensed prime time hours compared to the North American servers (mostly due to time zones). Prime time is also earlier than in North America, so on launch days like today, our European players are usually the first to encounter and call out issues.

I wonder if upgrading the servers could help with the issue.

mook-eb16_ESO

NA server did login ok although all my chars were gone for some reason, tried logon eu again but still stuck after 2 hours so I guess EU is just full to capacity. I wonder what the economic damage is to a company from spending on over capacity as opposed to a legion of angry customers who may think twice about buying in advance due to under capacity. I'm sure the later must be worst.

MadnessCalms

Finally after 40minutes on Requesting Character Load, the game kicks me to login. Time to queue again.

angrydrew

Deja-vu...

0lbertikus

@ZOS_JessicaFolsom can you pls share some further updates on this whole mess pls? maybe some rough ETA and some rough guess at the cause of the problem(s)? it should be possible for the dev-team to see what's happening when ppl try to login, at least where the loading-process stucks. thanks a lot in advance.

RodneyRegis

0lbertikus wrote: »

@ZOS_JessicaFolsom can you pls share some further updates on this whole mess pls? maybe some rough ETA and some rough guess at the cause of the problem(s)? it should be possible for the dev-team to see what's happening when ppl try to login, at least where the loading-process stucks. thanks a lot in advance.

Don't worry. It's a priority, and it only happens on launch day. Rest of the time EU is fine.

Chufu

Thank you @ZOS_JessicaFolsom for your statements, it's good to have a little insight.

Still of course it's a bit frustrating to not be able to login on launch day, but I am sure the developers give their best. Hope they can fix this soon. Archaeology is waiiiiiting!!

agegarton

ZOS_JessicaFolsom wrote: »

RodneyRegis wrote: »

Thanks vm. Why is it always EU?

The PC-EU server is our most popular and highest population server and also has more condensed prime time hours compared to the North American servers (mostly due to time zones). Prime time is also earlier than in North America, so on launch days like today, our European players are usually the first to encounter and call out issues.

So, are you people actually doing anything about the problem? You're way beyond the point where this is a volume problem - and frankly, even if volume of players was the issue, haven't we been here before? Why is that the NA server works just fine, while your customer base across the rest of the world can't log in again?

Your "performance patch" made Cyrodiil unplayable. You don't know how to fix the issues you created re. skills not firing. Now, you ask us to pay for an update and true to form, you can't get that working either! You can't even get the fix working, so you'll probably have to fix the fix!!

I really do appreciate that you guys in the comms team are just repeating what you're told - how about we get that boss of yours on here to explain exactly WTF he has been doing for the past couple of years? I am sure there are a lot of paying customers here who'd really enjoying hearing the BS he spins to explain this godawful performance. Unless he's clearing his desk, in which case don't let me hold him up.

Vostorn

4 hours CRITICAL issue now and still not fixed.

rolandb16_ESO8

Vostorn wrote: »

4 hours CRITICAL issue now and still not fixed.

did you read this

In response to the ongoing issue, the European PC/Mac megaserver is currently unavailable while we perform maintenance. https://forums.elderscrollsonline.com/en/discussion/529041/

rolandb16_ESO8

I think the main problem of the game ist the database structure and or performace.

WeerW3ir

its still endless requesting

RedSwallow

After I just tried to log in checking whether anything had changed the game crashed. Like, not with an error inside the client, the whole app closed. I didn't read it, though, because I was too surprised and only understood what happened after I closed the error window.

But when I launched the game again it finally logged in. Now I wonder what was that error about.