REALLY?

Ahtu · May 2020

I WANT ANSWERS! Customers deserve an explanation!

kind_hero · May 2020

finehair wrote: »

Quoting terms of service; 6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES title.

"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."

Not to bash company or anything, just letting you know by purchasing and playing the game, you agreed to these terms and none compensation has to be given to players by zenimax, unless they choose to.

They let you know that they aren't liable for anything and your data is not guaranteed. Actually they don't guarantee anything.
I understand in a sense, however, I remember that in WoW even after many years someone managed to revive his account with his deleted chars, because Blizz had a practice of never really deleting any char for good unless it was low level. But even so, they kept your data in case you might come back after years.

Also, I remember that during expansion launches to WoW there were long wait times, but servers did not stay offline for hours like this, and this was 10 years ago when I was playing that (old tech, not like today).

All is understandable, but in the end I feel like, where is the chapter I paid for? It's like with a movie premiere... yeah, you can see it next day or after a week, but you had tickets. Some communication from them would be nice, it does not cost anything.

agegarton · May 2020

RavenLake wrote: »

Wow, calm down. Issues happen. To expect some sort of compensation because your entitled self didn't get to play right at 8am on the dot is ridiculous. You want a working game or a broken game?

I think we're way beyond that question - are you new here or something ?

arena25 · May 2020

Ahtu wrote: »

I WANT ANSWERS!

Dude, please calm down. I gave you some answers on the first page.

While this maintenance was ongoing, I've done some laundry, took my first long shower in a month, and had a chat with a friend whom I haven't heard from in awhile. Your mileage may vary.

scorpius2k1 · May 2020

RavenLake wrote: »

Wow, calm down. Issues happen. To expect some sort of compensation because your entitled self didn't get to play right at 8am on the dot is ridiculous. You want a working game or a broken game?

It has literally nothing to do with entitlement. It has everything to do with 6 plus years of constant negligence and lack of quality assurance for a product that people PAY for from a multi-billion dollar company.

"You want a working game or a broken game" says a lot ...you must be new to ESO? Give it a year or two and you will better understand the frustration of others on this topic.

Until then, please don't react in such a silly manner.

.

Ramber · May 2020

The result of a supreme lack of ability to test their own product 6 years in.

Ramber · May 2020

Eldartar wrote: »

Ahtu wrote: »

I can't PvP so I'll have to do some forum PvP for a bit. I have no patience left anymore after seeing what's happening with each update to this game's performance becoming more unplayable every single time with nothing done about it. There needs to be consequences for such a big mistake not once but twice in a row and I don't see that happening.

What is being done to prevent this issue from happening again?

WOW, talk about having a tantrum, take a chill pill and relax.

I love people whose go to insult is to tell others to relax having no idea how the other person may be feeling. lol talk about immature.

agegarton · May 2020

In all seriousness, it is embarrassing how they always screw up the little things that should be bread-and-butter. It's not some tough bit of code that's gone wrong, it's something that should have been in the test scripts as standard. In just about any business I know, if you screwed up like this (multiple times) you would be fired for gross incompetence. The lunatics are running the asylum.

Is it compensation-worthy? No, not really.

Is it a huge deal that live will be delayed by {some} hours? No, not really.

Have I got other suff to do? Yep.

The issue is that this is the thousandth example of a gaming company that has a brilliant game on their hands, but insufficient care and attention in how they handle the property and zero concern for the customer base. All I can say is thank god communication has improved so much: two years ago we'd all be wondering wtf is going on!

indigorune · May 2020

lol compensation

vovus69 · May 2020

Just relax guys. This is major update, and as usual , it will be ready in evening. Just chill out and take a walk

-Vovus

Ramber · May 2020

agegarton wrote: »

In all seriousness, it is embarrassing how they always screw up the little things that should be bread-and-butter. It's not some tough bit of code that's gone wrong, it's something that should have been in the test scripts as standard. In just about any business I know, if you screwed up like this (multiple times) you would be fired for gross incompetence. The lunatics are running the asylum.

Is it compensation-worthy? No, not really.

Is it a huge deal that live will be delayed by {some} hours? No, not really.

Have I got other suff to do? Yep.

The issue is that this is the thousandth example of a gaming company that has a brilliant game on their hands, but insufficient care and attention in how they handle the property and zero concern for the customer base. All I can say is thank god communication has improved so much: two years ago we'd all be wondering wtf is going on!

ok so thats you.....

Heimpai · May 2020

preevious wrote: »

You'll receive 1g.

I'll send it to you if you're in EU.
Now, please, stop asking for compensation, because this does not deserve any.

BS lmfao performance has been utter *** and they do nothing but they leave the server down for an extra 4+ hours because some people realized they could get into skyrim free

Eldartar · May 2020

Ramber wrote: »

Eldartar wrote: »

Ahtu wrote: »

I can't PvP so I'll have to do some forum PvP for a bit. I have no patience left anymore after seeing what's happening with each update to this game's performance becoming more unplayable every single time with nothing done about it. There needs to be consequences for such a big mistake not once but twice in a row and I don't see that happening.

What is being done to prevent this issue from happening again?

WOW, talk about having a tantrum, take a chill pill and relax.

I love people whose go to insult is to tell others to relax having no idea how the other person may be feeling. lol talk about immature.

lol, immature? no, I think not, far from it infact, AND I did not "go to insult" anyone.

Lisutaris · May 2020

Ahtu wrote: »

What compensation will we be receiving for the game being down most of the day when it was promised to be released at 08:00?

Maybe you will get a PM or Mail with content like this

Kiralyn2000 · May 2020

REALLY?

Someone being surprised by problems on Big Patch Day?

And then throwing a massive diva tantrum about it?

(well, actually, that second part isn't a surprise at all. It's standard behavior for these kinds of posts. /eyeroll)

robertthebard · May 2020

scorpius2k1 wrote: »

RavenLake wrote: »

Wow, calm down. Issues happen. To expect some sort of compensation because your entitled self didn't get to play right at 8am on the dot is ridiculous. You want a working game or a broken game?

It has literally nothing to do with entitlement. It has everything to do with 6 plus years of constant negligence and lack of quality assurance for a product that people PAY for from a multi-billion dollar company.

"You want a working game or a broken game" says a lot ...you must be new to ESO? Give it a year or two and you will better understand the frustration of others on this topic.

Until then, please don't react in such a silly manner.

.

I keep seeing this pop up, and I've tried to ignore it, but I just have to ask: If you're truly this unhappy, why are you still here? If you check my post history, you're going to find a rather shocking detail: I was gone for a very long time. Why? Something made me unhappy. I didn't haunt the forums, I didn't grab every opportunity to troll ZoS, I left. I left to the point that I had uninstalled the game, and removed the bookmarks to the forums, which I had to reassign when I came back. I'm not even sure how long I'm planning to stick around, so unsure, in fact, that I didn't bother to purchase this expansion, despite being able to do so. I also didn't raise a big fuss about it in the threads dedicated to it, and yet, I see a lot of this. "I've been traumatically unhappy with this game for 6 years, and yet I'm still here". It doesn't say as much about ZoS as you'd like.

Granicus · May 2020

We ARE paying for uptime. Hyperbole, but would some of you change your tune if ESO was only up one hour per day every day? Where is the line?

I want it to work, properly and quickly. They’re having issues and the servers will be back up soon (-ish). But I am weary of the constant chronic problems in this game and the frequent, sometimes problematic patching, maintenance, oops, etc. downtime events. I’ve never seen this many chronic issues in my decades of gameplay. Nor have I seen a company do sooo many planned shutdown events either.

And if you didn’t pay for Greymoor you too get to suffer through these downtime impacts as well.

Atreidus · May 2020

I think it is funny, how some are saying, that there shall be no compensation for a pre puchased product with problems which could be prevented.
I wish, that they had pre purchased to ;P

agegarton · May 2020

robertthebard wrote: »

scorpius2k1 wrote: »

RavenLake wrote: »

Wow, calm down. Issues happen. To expect some sort of compensation because your entitled self didn't get to play right at 8am on the dot is ridiculous. You want a working game or a broken game?

It has literally nothing to do with entitlement. It has everything to do with 6 plus years of constant negligence and lack of quality assurance for a product that people PAY for from a multi-billion dollar company.

"You want a working game or a broken game" says a lot ...you must be new to ESO? Give it a year or two and you will better understand the frustration of others on this topic.

Until then, please don't react in such a silly manner.

.

I keep seeing this pop up, and I've tried to ignore it, but I just have to ask: If you're truly this unhappy, why are you still here? If you check my post history, you're going to find a rather shocking detail: I was gone for a very long time. Why? Something made me unhappy. I didn't haunt the forums, I didn't grab every opportunity to troll ZoS, I left. I left to the point that I had uninstalled the game, and removed the bookmarks to the forums, which I had to reassign when I came back. I'm not even sure how long I'm planning to stick around, so unsure, in fact, that I didn't bother to purchase this expansion, despite being able to do so. I also didn't raise a big fuss about it in the threads dedicated to it, and yet, I see a lot of this. "I've been traumatically unhappy with this game for 6 years, and yet I'm still here". It doesn't say as much about ZoS as you'd like.

I have to say, I often see this argument, alongside the "go and have a walk" argument. It's sloppy, lazy, and condescending. I'm still here. The game is terrific. The community is awesome. But the doesn't mean there are not massive issues with the game and the developer. There are precious few places to communicate about those - this is the primary one.

Eryn_Darkthorn · May 2020

rotaugen454 wrote: »

You get NOTHING! Good day Sir!

I see what you did there and I appreciate it. I think the OP is more Veruca than Charlie though...

rk1101320 · May 2020

im agree with u brother

Skander · May 2020

I mean, you keep buying them, nothing has changed in the years

ZoM_Head · May 2020

Ahtu wrote: »

I understand this exact same issue happened when they released Elsweyr last year. Who is in charge of testing these things before they are released?

They are called Q&A, and for the Zenimax team it is a waste of time, since after months and months running a bug, once it is fixed, 10 other new things go wrong.

scorpius2k1 · May 2020

As others have said, a major overlook and lack of QA allowing players that did not purchase Greymoor to enter the zone and play it for free. What's more impressive is the chapter was delayed an extra week and release still failed miserably. I wish I was, but I am not surprised that this is normal and expected for this game. For me, this will be the last purchase from this company for me. I loathe the day the account database is corrupted or a new bug introduced and all of our data is lost. With the track record of this game, it's not impossible at this point. I will still play but wont place financial trust in such negligence anymore.

Here was a snip from Skyrim zone chat before they took servers offline for a 2nd maintenance.

Hexi · May 2020

You were expecting to play today? Oh sweet summer child.

Chrysa1is · May 2020

rotaugen454 wrote: »

You get NOTHING! Good day Sir!

You stole fizzy lifting drinks!

poe · May 2020

Although these games are so called difficult to program etc... but ZOS WHAT THE HELL???? after this long (6 freakin years) how can you make the same mistake OVER AND OVER AND OVER... TEST IT FIRST

amapola76 · May 2020

Papachico wrote: »

Ahtu wrote: »

Server down for 2 hours now with no ETA in sight so it could be a few more hours because the new chapter was free for everyone? How could such a large issue be allowed to be released into live? What testing if any if being done before these patches are pushed out?

What compensation will we be receiving for the game being down most of the day when it was promised to be released at 08:00?

Oke Karen

This would be funny if not for the fact that there's a 99.9% chance that the person making this complaint is a young guy, not a middle-aged woman. More like, "Ok Jaden."

CritsTheBed · May 2020

.

JJBoomer · May 2020

scorpius2k1 wrote: »

RavenLake wrote: »

Wow, calm down. Issues happen. To expect some sort of compensation because your entitled self didn't get to play right at 8am on the dot is ridiculous. You want a working game or a broken game?

It has literally nothing to do with entitlement. It has everything to do with 6 plus years of constant negligence and lack of quality assurance for a product that people PAY for from a multi-billion dollar company.

"You want a working game or a broken game" says a lot ...you must be new to ESO? Give it a year or two and you will better understand the frustration of others on this topic.

Until then, please don't react in such a silly manner.

.

I've been playing since 2014 and i do not share your frustration. I would love to see you do better. But i highly doubt you could, since you know, being an armchair game developer and all that lol.

So how about you go to school for coding and programing, get hired by ZOS to work on this game, do better than they are, and MAYBE you'll actually have an opinion on game development that is actually worth something.

otherwise, idk, shut up and accept that coding is not perfect and never will. all it takes is one line of code to *** up any of the existing code. And even if they did test every update out for months or even years to ensure perfect working order. People like you would then just get pissed that it takes so long. So yes, it is about you feeling entitled to an entertainment product.

ZOS is damned if they or damned if they dont by people like you. So I can see why they kinda have to not care about these kinds of opinions.