Update 50 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of April 20:
• [COMPLETE] NA megaservers for patch maintenance – April 20, 3:00AM EDT (7:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – April 20, 7:00 UTC (3:00AM EDT) - 17:00 UTC (12:00PM EDT)
• [COMPLETE] NA megaservers for patch maintenance – April 20, 3:00AM EDT (7:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – April 20, 7:00 UTC (3:00AM EDT) - 17:00 UTC (12:00PM EDT)
REALLY?
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Sarannah✭✭✭✭✭
✭✭✭✭Atleast some of you guys can still play for a little while, on this day. Now I don't mind it too much, but there are people who are worse off.
For me in Europe, the maintenance started at 8:00 AM. And it is now still going at 6:30 PM(18:30). Which is basically the entire day. And the servers are not up yet!1 -
DreamsUnderStars✭✭✭✭✭With my slow internet I assumed it would take hours for the update to make it to my computer. I never sit at my computer impatiently waiting for major updates because of my internet. So I'm happy that I have at least had a chance to have a fresh pot of coffee and a chance for my eyes to open as they work on this issue.
When its fixed and back online I'll be wide awake and can enjoy the new chapter.
An actual mature person on a game forum?! MADNESS.
3 -
Lotus781✭✭✭✭I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
As someone who worked in customer service for a few years, I can absolutely, totally and unequivocally tell you that no, the customer is not always right. Rarely is a customer right.
I'm guessing your customer service wasn't very good then, where i come from if you pay for something and it's not what is promised then you get your money back hence the customer is always right.
There’s a great difference between letting them think they’re right and the customer actually being right, no?
In any case I think everyone should do a stint in customer service just to get a good feel for how petty some people can be.
Not really as long as an unhappy customer gets their money back i could not care less what a customer support worker thinks to be honest.0 -
Kiralyn2000✭✭✭✭✭
✭✭✭✭✭scorpius2k1 wrote: »I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
Agreed 100% but naivety and white-knighting will always exist, unfortunately.
It's not "naivety and white-knighting". It's not even a ZoS thing.
It's rationality & pragmatic understanding.
Every MMO I've ever played has had issues on Big Patch Day (a lot of online AAA games on launch day, as well). I've been seeing "I took the day off to Binge Play Awesome New Game, and it's down! How Dare They! Compensation! Rabble rabble rabble!" ranting posts for close to two decades. And yet, somehow, there's always someone new who missed the memo. How do you manage to be a gamer in the modern era, and not be aware that Patch Day will likely be Game Is Down For Hours Day?
Or is it all just performative outrage, from the Professionally Offended who are always looking for an opportunity to throw around things like "compensation!" or "white knighting!"4 -
2 -
robertthebard✭✭✭✭✭Kiralyn2000 wrote: »scorpius2k1 wrote: »I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
Agreed 100% but naivety and white-knighting will always exist, unfortunately.
It's not "naivety and white-knighting". It's not even a ZoS thing.
It's rationality & pragmatic understanding.
Every MMO I've ever played has had issues on Big Patch Day (a lot of online AAA games on launch day, as well). I've been seeing "I took the day off to Binge Play Awesome New Game, and it's down! How Dare They! Compensation! Rabble rabble rabble!" ranting posts for close to two decades. And yet, somehow, there's always someone new who missed the memo. How do you manage to be a gamer in the modern era, and not be aware that Patch Day will likely be Game Is Down For Hours Day?
Or is it all just performative outrage, from the Professionally Offended who are always looking for an opportunity to throw around things like "compensation!" or "white knighting!"
I blame the little buttons on the bottom of the screen. They like getting one of them clicked, and just like a rat in a maze, they have figured out that if they say the "right thing", people will click it.
Then there's some where this is their first MMO, and they seriously don't know any better.1 -
YET!HerbalMentalist wrote: »
It was sarcasm, there is totally gonna be maintenance tomorrow :'(Edited by HerbalMentalist on May 26, 2020 4:44PM2 -
Curryganz✭✭✭Atleast some of you guys can still play for a little while, on this day. Now I don't mind it too much, but there are people who are worse off.
For me in Europe, the maintenance started at 8:00 AM. And it is now still going at 6:30 PM(18:30). Which is basically the entire day. And the servers are not up yet!
hey it could be worse. You could have taken a day off a stressful, full week job to play it only to find out you can't, and the closest chance to play ESO again is on sunday. Like myself1 -
Ardan147✭✭✭✭Come on, fix this thing. I need entertainment! I can only light Prince Maleel here on fire so many times before it gets boring.
You understand.This creature called a songbird. What a devious creation! This winged nuisance erodes sanity with its incessant chirping. What a brilliant form of torture!0 -
x48rph✭✭✭✭✭
✭The absolute speed at which they moved shutdown the servers to fix such a game breaking bug as people having access to stuff they didn't pay for is astonishing, especially when compared to how long it takes them to fix game breaking bugs for stuff people did pay for.5 -
JD2013✭✭✭✭✭
✭✭✭✭✭I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
As someone who worked in customer service for a few years, I can absolutely, totally and unequivocally tell you that no, the customer is not always right. Rarely is a customer right.
I'm guessing your customer service wasn't very good then, where i come from if you pay for something and it's not what is promised then you get your money back hence the customer is always right.
There’s a great difference between letting them think they’re right and the customer actually being right, no?
In any case I think everyone should do a stint in customer service just to get a good feel for how petty some people can be.
Not really as long as an unhappy customer gets their money back i could not care less what a customer support worker thinks to be honest.
How do you know a customer is unhappy? They’re talking at you
In any case I see we have a big difference of opinion and reach an impasse, so I wish you peace and hope you enjoy ESO when the servers are back up.Sweetrolls for all!
Christophe Mottierre - Breton Templar with his own whole darn estate! Templar Houses are so 2015. EU DC
PC Beta Tester January 2014
Elder of The Black
Order of Sithis
The Runners
@TamrielTraverse - For Tamriel related Twitter shenanigans!
https://tamrieltraveller.wordpress.com/
Crafting bag OP! ZOS nerf pls!1 -
Marneman✭✭✭To those who feel they are owed something here...
Offer proof, as a willing participant in a binding agreement, why you are due any form form of financial consideration, reparations, or compensatory damages. Go.
0 -
ImmortalCX✭✭✭✭✭Some people in the world are waiting hours in line for food.
Don't have basic healthcare.
Are starving.
Are under the control of communist dictators.
Are infected with a virus that may kill them.
Are out of work and unable to pay bills.
And you are upset that the new patch had a bug? OK Karen.4 -
The_Lex✭✭✭✭✭
✭✭robertthebard wrote: »robertthebard wrote: »
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
Really. That invalidates all the years I spent working in clubs. We routinely threw out customers that had paid a cover charge.
Right. Because that’s a perfectly valid analogy to what’s going on here. /s
Woah there Sally, a paying customer is a paying customer, right? So now it's "but that makes perfect sense, and we can't have that in a forum discussion that's meant to thrash someone else"?
What are you on about, Sally? Your analogy, and logic, sucked. That’s all.Edited by The_Lex on May 26, 2020 4:53PM0 -
Sahidom✭✭✭✭I think this is funny. Very funny. Pays to have some due diligence; but it's a good laugh.
Although the forums server seems to be sharing the authentication routing.Edited by Sahidom on May 26, 2020 4:57PM0 -
AlAbaster✭✭I'm trying to find "MMORPG didn't start on time" on my list of life's serious problems....
Hmmm. Going blind due to smallpox. Check. Losing legs in auto crash. Check. I just can't seem to find it....it must be here somewhere...The Obsolete Man1 -
idk✭✭✭✭✭
✭✭✭✭✭
True. I cannot recall any compensation since the first months of the game when a large, and growing, a portion of the player could not log into any character for up to a week.
I cannot recall any game I played give compensation because maintenance took a little longer than needed or was needed unexpectedly. Personally, I would rather have Zos fix whatever issue they are dealing with right now than rush to open the servers and have us deal with more problems than usual. I do not think that merits compensation.0 -
Lotus781✭✭✭✭I am amazed at the tolerance here.
Zos offers something for sale, you buy it and then it doesn't work.
Disappointment (again) everywhere.
Indeed: "something" can go wrong once, but if "something" always goes wrong, thats not good and "there is a pandemic on" is no excuses. If an offer or a promise cannot be fulfilled, wouldn't it be better to postpone it?
Then no one is disappointed.
And please don't reply with the proposal to stop playing TESO, that is not a solution but an attemt to run away from a problem.
It's already been postponed by a week which is why i'm scratching my head as to why zos is not offering refunds to a product it is struggling to deliver.Give you your are money back then you can't complain.
And what ever happens once something is paid for the customer is always right.
As someone who worked in customer service for a few years, I can absolutely, totally and unequivocally tell you that no, the customer is not always right. Rarely is a customer right.
I'm guessing your customer service wasn't very good then, where i come from if you pay for something and it's not what is promised then you get your money back hence the customer is always right.
There’s a great difference between letting them think they’re right and the customer actually being right, no?
In any case I think everyone should do a stint in customer service just to get a good feel for how petty some people can be.
Not really as long as an unhappy customer gets their money back i could not care less what a customer support worker thinks to be honest.
How do you know a customer is unhappy? They’re talking at you
In any case I see we have a big difference of opinion and reach an impasse, so I wish you peace and hope you enjoy ESO when the servers are back up.
When there screaming down the phone "give me my money back" can give it away, but i agree let's move on,so good fortune to you and your future endeavours .0 -
Rybinsk✭✭I can't PvP so I'll have to do some forum PvP for a bit. I have no patience left anymore after seeing what's happening with each update to this game's performance becoming more unplayable every single time with nothing done about it. There needs to be consequences for such a big mistake not once but twice in a row and I don't see that happening.
What is being done to prevent this issue from happening again?
Learn to handle your emotions when you don't get to kill people in a game. You're asking for compensation on something that you already agreed to (in the TOS) accept - that sometimes maintenance of errors will occur. Literally no consequences are needed.@rybinsk on PC NA
GM of [Gomorrah] - EP | PvP | PvE | Crafting | Housing | Social | No fees
Mother of little Tamriel (9yo and already gaming)0 -
Ahtu✭✭✭✭Servers are back up now. Thank you and I am already enjoying the new login screen. Thank you and have a nice day.0
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method__01✭✭✭✭✭PC EU UPPC EU/NA /// PS4 EU/NA
Vasanha
This one hears nothing. Sees nothing. This one only sweeps.
desperately need a survey assistant0 -
We should just turn the forums into a text based salt fueled rpg, we're half way there already.0
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ZOS_VolpeadminGreetings,
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