Social Ban unwarranted - please resolve

fezworthy · May 2020

Received a social ban I guess on my and my families accounts while we were in a nSS trial. Unable to trade with any guild memebers.

@ZOS_BillE can this be looked at? What did we do wrong other than play the game

In game ticket number is 200517-008558. No email with ticket number was sent.

Do I need to provide the other account names?

-Fezworthy

ZOS_Bill · May 2020

@fezworthy

Thank you for the ticket number. I've sent you an update that the social ban should now be removed.

Midlar · May 2020

@ZOS_BillE , my ticket for my social ban has been unresolved for almost 2 weeks. 200505-007549

ZOS_Bill · May 2020

@Midlar

You can check your forum inbox as I've sent you a PM with a ticket update.

FoolishLittleMortal · May 2020

@ZOS_BillE , a close friend of mine got social banned a couple days ago as well, for no reason we can think of. He got pretty frustrated and ended up logging off. So I sent in a ticket for him. 200517-009172

He ended up sending in a ticket as well, but it's been a few days and so far no response.

ZOS_Bill · May 2020

@FoolishLittleMortal

Do you have your friends ticket number so we can take a look into its status?

FoolishLittleMortal · May 2020

@ZOS_BillE
I asked my friend, but he said he never got a mail with a ticket number when he sent his report.
I'm afraid the one I sent is all I got right now 200517-009172

Elg · June 2020

@ZOS_BillE
Received a social ban, unable to access my guild bank, trade with guild sellers or send mails. Thought it was an update problem, so, was waiting for a few days before send it.
Couldnt find any similar category in this support, so, my ticket number support system is 200601-005451. No email with ticket number has been received too.

ZOS_Bill · June 2020

@FoolishLittleMortal - Please check your inbox as I've sent a message to get more information.

@Elg - I've sent you a PM with an update on your ticket 200601-005451.