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Ticket 200505-001739 - Updated without agent response

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lorenard
lorenard
Soul Shriven
Hello!

I know the pandemic is affecting the support queues, but I'm waiting a week to receive an answer and yesterday my ticket was updated without an agent response. The two tickets listed in the image has been posted on the same date and hour, one in elderscrollsonline.com and the other in bethesda.net with the same message regarding a purchase I made. Only the one posted direclty in https://help.elderscrollsonline.com/ has been updated, but, as I said, without any answer.

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Hope someone from the support can help me with this issue.

Thanks in advance and be safe!
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Hi there @lorenard we can confirm that your initial ticket regarding this request, #200505-001739, is in the right place and a member of our support team will reach out as soon as possible.

    Thank you for your patience, as we are currently experiencing high contact volumes, due to the impact of COVID-19.
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