The Elder Scrolls Online

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How long for ESO Plus subscription payment queries to be answered?

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NorthernApe
NorthernApe
✭✭
I recently tried to renew my ESP Plus membership but the system isn't recognising the payment even though it has been authorised by the CC company.

I have submitted a ticket: 200423-001931

Best Answer

  • NorthernApe
    NorthernApe
    ✭✭
    I have a new issue (two actually!).

    1. I can't log in to my account here - https://account.elderscrollsonline.com - despite resetting my password and using a different browser.
    2. The second issue is more serious. I have been charged three times on my credit card for a yearly ESO Plus pass. The CC company advised me to contact you directly to initiate a refund of the two extra charges on my card.
  • NorthernApe
    NorthernApe
    ✭✭
    The error I get is:

    "There was a problem processing your request, please try again!"
  • ZOS_Bill
    ZOS_Bill
    admin
    @NorthernApe

    There have been some recent ongoing issues affecting servers and account. Please try logging in later and see if you can submit a ticket.
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