Anniversary gift boxes not being received (after 3pm BST today)

girlpoison · April 2020

redspecter23 wrote: »

I'd guess that when you load in any particular character, there is a flag for anniversary event on/off and for some characters, it's setting it to off when it should be on. This may be why the cake test is giving some indication of whether any given character has their flag on. If you eat your cake and get your buff, you are "on". If you don't get your buff, you are "off" and that's why many players who aren't touching the cake are fine. There may be other factors at play as well.

This seems about right- doing the quest on characters who are flagged as OFF seems to turn the event ON and able to receive boxes.

FrancisCrawford · April 2020

PC/NA. Worked great for me on my first characters (caked and non-caked alike, crafting writs and other quests alike). Then I started noticing it.

I also got the impression that quests I thought I'd turned in (crafting writs in all cases) didn't actually go through (only some, and the others also didn't have boxes).

So I suspect that the bug is related to the system not keeping up with the volume of some kind of transaction.

FrancisCrawford · April 2020

FrancisCrawford wrote: »

PC/NA. Worked great for me on my first characters (caked and non-caked alike, crafting writs and other quests alike). Then I started noticing it.

I also got the impression that quests I thought I'd turned in (crafting writs in all cases) didn't actually go through (only some, and the others also didn't have boxes).

So I suspect that the bug is related to the system not keeping up with the volume of some kind of transaction.

And now on another character I turned in a few crafting writs and I got the boxes.

VaxtinTheWolf · April 2020

My experience so far:

All characters are completing their writs in Mournhold of Deshaan.

- Completed cake quest on lower level alt, ate cake got tickets and turned in one jewelry writ quest from yesterday and today, and got a box to open for each.

- Did not use cake on a different alt but don't remember if it's done a past cake quest, and did not use the momento. Still got a box within inventory from today's alchemy writ.

- Used cake on another character, got box in inventory from yesterdays' and today's provisioning writ.

blacksabsub17_ESO · April 2020

Blunder after blunder after blunder. Unfortunately not surprised at this point.

Sylvermynx · April 2020

Update: the other 7 on that account also received all their anniversary boxes; none of them did the quest, but all used the cake/got the XP buff.

blacksabsub17_ESO · April 2020

Console here (ps4) I have the same issues.

Dusk_Coven · April 2020

I feel this thread should be pinned to the top until the fix is distributed. @ZOS_GinaBruno

Mcboland · April 2020

Update out of 10 chars the ones that where old did the quest last year had no issue and got boxes.
Newest char a few months did quest got the cake and buff got no boxes. Did all other chars after, none ate cake all got boxes until the 10 char it was also not around last year. 10th did not get box, tried to eat cake no buff, relogged ate cake got all boxes. So no issue with old chars that where around last year.....

rumple9 · April 2020

Guys it's an April Fool. Jesters event mark 2

ZOS_GinaBruno · April 2020

Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

Tevalaur · April 2020

edit: nevermind

Dusk_Coven · April 2020

ZOS_GinaBruno wrote: »

Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

Thanks for the fast response from the ZOS team!
Fingers crossed this has stamped out the bug.

haelene · April 2020

ZOS_GinaBruno wrote: »

Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

Well done! Ty for the fix so quickly.

gepe87 · April 2020

Ate the cake, got tickets and all boxes from crafting writs.

No problem here

PCEU

sozo108 · April 2020

Is there any chance we can get an extension on the event to make up for lost boxes?

Mcboland · April 2020

ZOS_GinaBruno wrote: »

Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

Thanks.

rumple9 · April 2020

ZOS_GinaBruno wrote: »

Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

I never went in any instance

colossalvoids · April 2020

rumple9 wrote: »

ZOS_GinaBruno wrote: »

Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

I never went in any instance

Any place where you logged in is an instance.

Nairinhe · April 2020

rumple9 wrote: »

ZOS_GinaBruno wrote: »

Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

I never went in any instance

If you're in a game - you're in an instance, whether it's zone, dungeon or your home

Flaminir · April 2020

sozo108 wrote: »

Is there any chance we can get an extension on the event to make up for lost boxes?

It was a tiny number of characters across a couple of hours of a 10 day event.

Doesn't feel worth an extension, but maybe drop support a line if you missed a few boxes perhaps?

January1171 · April 2020

Flaminir wrote: »

sozo108 wrote: »

Is there any chance we can get an extension on the event to make up for lost boxes?

It was a tiny number of characters across a couple of hours of a 10 day event.

Doesn't feel worth an extension, but maybe drop support a line if you missed a few boxes perhaps?

This. It was fixed within 3 hours. Worth submitting a ticket, but very unlikely we would get an extension.

CMDR_Un1k0rn · April 2020

rumple9 wrote: »

ZOS_GinaBruno wrote: »

Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

I never went in any instance

The entire game is instanced.

Inaya · April 2020

January1171 wrote: »

Flaminir wrote: »

sozo108 wrote: »

Is there any chance we can get an extension on the event to make up for lost boxes?

It was a tiny number of characters across a couple of hours of a 10 day event.

Doesn't feel worth an extension, but maybe drop support a line if you missed a few boxes perhaps?

This. It was fixed within 3 hours. Worth submitting a ticket, but very unlikely we would get an extension.

Don't want an extension I want the 7 boxes!

Neoealth · April 2020

Done all writs twice on 12 characters. Got every single box. Maybe I got lucky.

Thaliff · April 2020

Inaya wrote: »

January1171 wrote: »

Flaminir wrote: »

sozo108 wrote: »

Is there any chance we can get an extension on the event to make up for lost boxes?

It was a tiny number of characters across a couple of hours of a 10 day event.

Doesn't feel worth an extension, but maybe drop support a line if you missed a few boxes perhaps?

This. It was fixed within 3 hours. Worth submitting a ticket, but very unlikely we would get an extension.

Don't want an extension I want the 7 boxes!

Would be nice, 14 missing for me.

Neoealth · April 2020

HjorrMundGandr wrote: »

I can't even get the buff from the cake now....?

This however did happen to me on 1 character. A relog fixed it.

Sturmfaenger · April 2020

Lets not mourn the missed boxes of the first three event hours but use the time to generate new ones :-) :-) :-)

daemonios · April 2020

Sturmfaenger wrote: »

Lets not mourn the missed boxes of the first three event hours but use the time to generate new ones :-) :-) :-)

I lost 14 boxes, will probably get 200+ today. Not a biggie. What annoys me is that ZOS can't do something that doesn't cause even these small issues. I can only imagine Gina's face when this thread started growing with reports of missed boxes.

Melilotta · April 2020

ZOS_GinaBruno wrote: »

Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

Thank you for the quick response! Tried on yet another char, it's ok so far.