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Anniversary gift boxes not being received (after 3pm BST today)

  • girlpoison
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    I'd guess that when you load in any particular character, there is a flag for anniversary event on/off and for some characters, it's setting it to off when it should be on. This may be why the cake test is giving some indication of whether any given character has their flag on. If you eat your cake and get your buff, you are "on". If you don't get your buff, you are "off" and that's why many players who aren't touching the cake are fine. There may be other factors at play as well.

    This seems about right- doing the quest on characters who are flagged as OFF seems to turn the event ON and able to receive boxes.
    PC/NA @Scarlett - GM of East Empire Trading Co & West Empire Trading Co
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  • FrancisCrawford
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    PC/NA. Worked great for me on my first characters (caked and non-caked alike, crafting writs and other quests alike). Then I started noticing it.

    I also got the impression that quests I thought I'd turned in (crafting writs in all cases) didn't actually go through (only some, and the others also didn't have boxes).

    So I suspect that the bug is related to the system not keeping up with the volume of some kind of transaction.
    Edited by FrancisCrawford on April 2, 2020 4:48PM
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  • FrancisCrawford
    FrancisCrawford
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    PC/NA. Worked great for me on my first characters (caked and non-caked alike, crafting writs and other quests alike). Then I started noticing it.

    I also got the impression that quests I thought I'd turned in (crafting writs in all cases) didn't actually go through (only some, and the others also didn't have boxes).

    So I suspect that the bug is related to the system not keeping up with the volume of some kind of transaction.

    And now on another character I turned in a few crafting writs and I got the boxes.
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  • VaxtinTheWolf
    VaxtinTheWolf
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    My experience so far:

    All characters are completing their writs in Mournhold of Deshaan.
    - Completed cake quest on lower level alt, ate cake got tickets and turned in one jewelry writ quest from yesterday and today, and got a box to open for each.

    - Did not use cake on a different alt but don't remember if it's done a past cake quest, and did not use the momento. Still got a box within inventory from today's alchemy writ.

    - Used cake on another character, got box in inventory from yesterdays' and today's provisioning writ.
    Edited by VaxtinTheWolf on April 2, 2020 4:53PM
    || AD - Rah'Jiin Lv50 Khajiit Nightblade (Damage) || EP - Generic Argonian Lv50 Argonian Nightblade (Tank) || DC - Zinkotsu Lv50 Breton Nightblade (Healer) ||
    || DC - Ja'Kiro Feral-Heart Lv50 Khajiit Dragonknight (Damage) || EP - VaxtinTheWolf Lv50 Redguard Templar (Tank) || AD - Velik Iranis Lv50 Dark Elf Sorcerer (Tank ) ||
    || EP - Einvarg The Frozen Lv50 Nord Warden (Tank/Healer) || EP - Keem-Ja Lv4 Argonian Necromancer (Healer/Tank) ||
    PC - North American Server (Champion 1300+)
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  • blacksabsub17_ESO
    Blunder after blunder after blunder. Unfortunately not surprised at this point.
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  • Sylvermynx
    Sylvermynx
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    Update: the other 7 on that account also received all their anniversary boxes; none of them did the quest, but all used the cake/got the XP buff.
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  • blacksabsub17_ESO
    Console here (ps4) I have the same issues.
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  • Dusk_Coven
    Dusk_Coven
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    I feel this thread should be pinned to the top until the fix is distributed. @ZOS_GinaBruno
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  • Mcboland
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    Update out of 10 chars the ones that where old did the quest last year had no issue and got boxes.
    Newest char a few months did quest got the cake and buff got no boxes. Did all other chars after, none ate cake all got boxes until the 10 char it was also not around last year. 10th did not get box, tried to eat cake no buff, relogged ate cake got all boxes. So no issue with old chars that where around last year.....
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  • rumple9
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    Guys it's an April Fool. Jesters event mark 2
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  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
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    Staff Post
  • Tevalaur
    Tevalaur
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    edit: nevermind
    Edited by Tevalaur on April 2, 2020 5:08PM
    Is Uncle John's band calling you? Do you daydream about Sugar Magnolias? Is your favorite sunflower a China Cat? Tired of Truckin' alone to Terrapin Station? If so, share some Space with other hippies & deadheads in the guild Sunshine Daydream! Send a message in game (PC-NA) to Kaibeth for your invitation.
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  • Dusk_Coven
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    Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

    Thanks for the fast response from the ZOS team!
    Fingers crossed this has stamped out the bug.
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  • haelene
    haelene
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    Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

    Well done! Ty for the fix so quickly.
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  • gepe87
    gepe87
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    Ate the cake, got tickets and all boxes from crafting writs.

    No problem here

    PCEU
    Gepe, Dunmer MagSorc Pact Grand Overlord | Gaepe, Bosmer MagSorc Dominion General

    If you see edits on my replies: typos. English isn't my main language
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  • sozo108
    sozo108
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    Is there any chance we can get an extension on the event to make up for lost boxes?
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  • Mcboland
    Mcboland
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    Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

    Thanks.
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  • rumple9
    rumple9
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    Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

    I never went in any instance
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  • colossalvoids
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    rumple9 wrote: »
    Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

    I never went in any instance

    Any place where you logged in is an instance.
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  • Nairinhe
    Nairinhe
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    rumple9 wrote: »
    Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

    I never went in any instance

    If you're in a game - you're in an instance, whether it's zone, dungeon or your home
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  • Flaminir
    Flaminir
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    sozo108 wrote: »
    Is there any chance we can get an extension on the event to make up for lost boxes?

    It was a tiny number of characters across a couple of hours of a 10 day event.

    Doesn't feel worth an extension, but maybe drop support a line if you missed a few boxes perhaps?
    GM of the Unholy Legacy
    EU/EP
    Sorcerer Flaminir (Magicka) / Staminir (Stamina)
    Templar Elixiia (Magicka/Healer) / Lotti Velooni (Magicka)
    DragonKnight Xalora Flaminar (Tank) / Unholy-Dragon-Toad (Tank)
    Nightblade Aimee Owlious (Magicka) / Myttens (Stamina)
    Warden: Frosti-Tute (Magicka/Healer) Boops-Many-Snoots (Stamina/Tank)
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  • January1171
    January1171
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    Flaminir wrote: »
    sozo108 wrote: »
    Is there any chance we can get an extension on the event to make up for lost boxes?

    It was a tiny number of characters across a couple of hours of a 10 day event.

    Doesn't feel worth an extension, but maybe drop support a line if you missed a few boxes perhaps?

    This. It was fixed within 3 hours. Worth submitting a ticket, but very unlikely we would get an extension.
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  • CMDR_Un1k0rn
    CMDR_Un1k0rn
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    rumple9 wrote: »
    Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

    I never went in any instance

    The entire game is instanced.
    In-game username: Un1korn | Happy member of the PCNA UESP guild (Resident Daggerfall Covenant enjoyer) | Main & basically only character: Crucian Vulpin, Imperial Dragonknight of the Daggerfall Covenant, and Undaunted Bulwark (I tank) | Mountain bike enjoyer and vulpine appreciator | If you know me from PCEU: No | To ZOS: THANK YOU FOR LETTING ME BRING MY HORSE INTO BATTLE!
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  • Inaya
    Inaya
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    Flaminir wrote: »
    sozo108 wrote: »
    Is there any chance we can get an extension on the event to make up for lost boxes?

    It was a tiny number of characters across a couple of hours of a 10 day event.

    Doesn't feel worth an extension, but maybe drop support a line if you missed a few boxes perhaps?

    This. It was fixed within 3 hours. Worth submitting a ticket, but very unlikely we would get an extension.

    Don't want an extension I want the 7 boxes!
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  • Neoealth
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    Done all writs twice on 12 characters. Got every single box. Maybe I got lucky.
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  • Thaliff
    Thaliff
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    Inaya wrote: »
    Flaminir wrote: »
    sozo108 wrote: »
    Is there any chance we can get an extension on the event to make up for lost boxes?

    It was a tiny number of characters across a couple of hours of a 10 day event.

    Doesn't feel worth an extension, but maybe drop support a line if you missed a few boxes perhaps?

    This. It was fixed within 3 hours. Worth submitting a ticket, but very unlikely we would get an extension.

    Don't want an extension I want the 7 boxes!

    Would be nice, 14 missing for me.

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  • Neoealth
    Neoealth
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    I can't even get the buff from the cake now....?

    This however did happen to me on 1 character. A relog fixed it.
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  • Sturmfaenger
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    Lets not mourn the missed boxes of the first three event hours but use the time to generate new ones :-) :-) :-)
    PC/EU
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  • daemonios
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    Lets not mourn the missed boxes of the first three event hours but use the time to generate new ones :-) :-) :-)

    I lost 14 boxes, will probably get 200+ today. Not a biggie. What annoys me is that ZOS can't do something that doesn't cause even these small issues. I can only imagine Gina's face when this thread started growing with reports of missed boxes.
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  • Melilotta
    Melilotta
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    Ok everyone, we just implemented a fix on the backend that should fix this issue - it ended up being something instance-related, which is why it was working for some characters but not others. You shouldn't need to relog or do anything on your side. Thanks again for all the information and help earlier!

    Thank you for the quick response! Tried on yet another char, it's ok so far.
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