The Elder Scrolls Online

The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/

Need help with potential warning to PS4 users.

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  • ccfeeling
    ccfeeling
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    Omg, not just me..

    This is really big issue, Zos, you can just ignore it if u like.
  • r3turn2s3nd3r
    r3turn2s3nd3r
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    Can confirm the same behavior. Lagging bad when hovering / highlighting ESO app on dashboard. Has crashed me out of PS party creation and severely lags my friends list loading.
  • SpiderKnight
    SpiderKnight
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    Still no acknowledgement from Zos? They've been tagged multiple times.
    :|
  • VampiricByNature
    VampiricByNature
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    I have the same issue. My girlfriend does too. My 3 friends we play with do.

    We both have ps4 pros and they run like dialup if we try to scroll over the eso game. If we are in the ESO game and try to go to messages/party/friends list or anything home screen related it's slow as dirt.

    Sometimes it freezes and blue screens us to a software error that seems to fix it for a bit.

    We do not have the issue with other games, just eso. We did all of the recommended things and have seen no change. Talked to tech support last night and their final offer was rebuilding the ps4 database. Only one of us has so far and it didn't seem to help at all.
  • Sookmagook
    Sookmagook
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    Same...as described above.
    PSN Sookmagook NA PS5/PC
    GM of New Scrolls Order
  • SpiderKnight
    SpiderKnight
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    Is this gonna get ignored too?

    @ZOS_GinaBruno
    @ZOS_JessicaFolsom
  • ApostateHobo
    ApostateHobo
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    Seriously still no response from zos?
  • Jolipinator
    Jolipinator
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    This will soon be buried by all the people making their own topics to talk about the light/heavy attack changes, ignoring the 2 topics posted by Gina in the PTS forum.

    We are on our own.
    PS5 EU.
  • Shardaxx
    Shardaxx
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    Eso is on its own more like. Barely been playing and now eso is messing with me when its not even loaded?? cmon.
    PS4 - Europe - Shardaxx - Wood Elf Nightblade - Aldmeri Dominion
  • justaquickword
    justaquickword
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    Yes. ESO has started lagging my PS4 in the home screen. Confirmed.

    At last! I'm finally part of a group!
  • SpiderKnight
    SpiderKnight
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    Had 2 replies to my ticket, I like that I say I did all troubleshooting, and then they send that generic "do all this troubleshooting" reply, got it escalated to a "specialist" that'll tell me: "We have no idea, contact Sony."

    I wonder if this has something to do with the extra trophy bar. Why the hell was that put in? Does any other dev do that?
  • ApostateHobo
    ApostateHobo
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    SpiderKnight wrote: »
    Had 2 replies to my ticket, I like that I say I did all troubleshooting, and then they send that generic "do all this troubleshooting" reply, got it escalated to a "specialist" that'll tell me: "We have no idea, contact Sony."

    I wonder if this has something to do with the extra trophy bar. Why the hell was that put in? Does any other dev do that?

    Oooh yeah that extra trophy section is really odd. Also love how helpful that response was lmao. If you contacted Sony all they'd do is tell you to do all the solutions we've all already tried, and then to contact zos since it's only a problem with their game.
  • Hostee
    Hostee
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    Placing eso into a folder seems to decrease lag when scrolling through the games menu.
  • SpiderKnight
    SpiderKnight
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    Hostee wrote: »
    Placing eso into a folder seems to decrease lag when scrolling through the games menu.

    I keep mine in a folder, this doesn't always prevent it though, you have to be fast to move off the app when closing the game, but even that doesn't always help.
  • knudsen
    knudsen
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    This is a big issue affecting a lot of people, just to make sure they get it: You can get an ps4 system CE Error by simply hovering over the ESO app, how can you ignore a bug that crashes the whole ps4 system?!

    I will not let this thread get ignored.

    @ZOS_GinaBruno @ZOS_JessicaFolsom
  • bri5
    bri5
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    OMG!!! I just found this!!

    YES my PS4 is doing the exact same thing!!

    Lagging out when I hover over the ESO icon, can't start the game, cant even move off of it some times!

    I first thought my controller was dead, but no it is just crapping out my PS4!

    I thought my PS4 was going bad, but now I see other people are having the same issue!!
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Thanks for the information, everyone. Confirming we've seen this thread and are actively investigating.
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    We just made a few changes on our end. Could you all please check the dashboard and let us know if you're still having the issue? You may need to reboot, if you aren't seeing any change.
    Gina Bruno
    Senior Community Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • technohic
    technohic
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    I was able to confirm on my PS4 Pro that it is no longer an issue.
  • knudsen
    knudsen
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    ZOS_GinaBruno wrote: »
    We just made a few changes on our end. Could you all please check the dashboard and let us know if you're still having the issue? You may need to reboot, if you aren't seeing any change.

    I can confirm the issue while hovering the ESO app no longer exists! Thanks a lot Gina, for fixing it!
  • Jolipinator
    Jolipinator
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    I just tested and it seems to be fixed for me. Both in game and out of game, no more slowness. Thanks Gina. :)
    PS5 EU.
  • BreakingBats
    BreakingBats
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    Hell yeah they fixed it!

    Thank you! @ZOS_GinaBruno @ZOS_JessicaFolsom
    Play Solo
  • Shardaxx
    Shardaxx
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    Fixed, nice one ZOS. Now if you could just fix the rest of the game, that would be awesome!
    PS4 - Europe - Shardaxx - Wood Elf Nightblade - Aldmeri Dominion
  • Bobby_V_Rockit
    Bobby_V_Rockit
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    Wow, nicely done :)
  • CassandraGemini
    CassandraGemini
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    Tested it as well, and it really fixed the issue for me! It's really great to see that console's problems are being addressed in a timely manner for a change. Thanks a bunch! @ZOS_GinaBruno @ZOS_JessicaFolsom
    This poor little Bosmer stealth passive had passionate friends and a big loving family!

  • SpiderKnight
    SpiderKnight
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    ZOS_GinaBruno wrote: »
    We just made a few changes on our end. Could you all please check the dashboard and let us know if you're still having the issue? You may need to reboot, if you aren't seeing any change.

    Thank you! I suppose I can trust the other posters and expect the same results when I get home later. :)
    Edit: Yep, definitely fixed.
    insert michaelrosennoice.gif
    Edited by SpiderKnight on March 25, 2020 2:02AM
  • ApostateHobo
    ApostateHobo
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    Awesome thank you so much for fixing this!
  • xxthir13enxx
    xxthir13enxx
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    Yup all better here too

    Though I’m still really confused how this was actively happening...

    Thanks for getting whatever you’ve done on your end that was causing this
  • bri5
    bri5
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    xxthir13enxx wrote: »
    Yup all better here too

    Though I’m still really confused how this was actively happening...

    Thanks for getting whatever you’ve done on your end that was causing this

    Fixed for me!! Thanks!!
  • bri5
    bri5
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    Mine is fixed as well!!!

    Thank you!!!!
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