I also canceled my subscription. I've had too many problems, i couldn't subscribe and get my first 30 days unless i bought a prepaid card which costed me $5
Somehow i got rollbacked 15 mins behind(lost new items acquired, gold, skyshard etc.) that wasn't a big deal but then the next day my bank got reset then i lost over 12k gold, 30(40?) items.
Since then my items transfers were like this "main->bank->alt->bank->main->bank->alt2->bank->main->bank->alt3->bank->main"

I sank thru the floor countless times
Infinite loading screen
No real fullscreen(it drop your fps)

It's hard to follow a secondary quest story because whenever you enter a new area/dungeon you have to kill someone/something, there's 15 people around it insta killing it when it spawn, skipping the dialogues and you finished the quest.
I wish it was more like the main and guild quests.

Inventory is quite messy, they should have sub categories such as metal materials, wood, alchemy, remember what you marked as junk.

All potions of close levels should stack but the best is consumed first when used.(1 potion that heal 6 extra HP use 1 inventory space instead of stacking) Perhaps just get rid of most of the looted potions and only have lvl-5-10-15-20 etc instead of lvl-1-2-3-4-5-6-7-8-9...

For now i'll just play the game for the next 19 days and if the game get better i'll resub.

Iarao wrote: »

they need to stop with the cutsie ***. how dare they talk down to us.

It beat the copy pasted automatic response but i wouldn't do it on a potentially angry customer. It just make it worse.

I am extremely dissapointed now. I was very much put off by the deletion of 30 bank slots and their contents, and the gold used to upgrade it to that point. I was assured that my items were not lost, and that this was restorable in a patch.

The patch rolls around, and it says its fixed, but nothing will be restored via the patch and that I am to contact customer support. I have contacted them twice, and both responses indicate that they aren't understanding my problem, or just aren't communicating to me that they understand it and are workig on it.

#1
Me: My bank was deleted some time ago, The patch notes said it was fixed, but that each restore happens on a person basis. So I am submitting my ticket for bank restoration. Thank you for your hard work.

CS:

Thank you @Bushy808!


Once again we apologize for the inconvenience in game play. We hope you are enjoying your gaming experience! You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+).Thank you for your continued interest and support!

Now go forth in your doings Voyager!

Warm Regards,
The Elder Scrolls Online Team
-Marked Resolved
..................

Was my issue resolved? Are you working on it? I see no changes to my characters, or bank.

so then I sent in another one. and the response was

CS:

Greetings @Bushy808!
Thank you for contacting the Customer Support Team for The Elder Scrolls Online.

I am sorry to hear about the situation you had with your bank slots. This issue was recently fixed on the 4.18.14 patch, so all items should be restored to your account. If your items have not been restored, please first check your other characters for the missing items.

If you're unable to locate the missing items, please reply to this e-mail and provide the following information:
- Name of the character impacted
- Missing items


I am sorry for any inconvenience this might have caused you and I would like to thank you for your patience and understanding regarding this issue.

Have fun rocking Tamriel!


Warm Regards,
Diana
The Elder Scrolls Online Team
..................

Again...the issue was fixed, yes. But restorations are via customer service tickets only, as instructed by the patch notes. Why the confusion here? And characters affected is my bank = all my characters. Nothing was restored. And the CS answers seem to make me think that they don't understand whats going on completely.

Alright. My bank space got cut down from 80 (or 90, I can't even remember anymore) and there's not been any response at all from customer service. I may as well have tossed it into a black hole. I opened a new ticket today, post-patch, the ticket number is 140418-056373. I'm getting really tired of doing the inventory shuffle with alts but I don't want to buy new bank slots until these are restored.

Edit: Also, I would like to add that I HAVE NOT TOUCHED the duplicate beta testing and Imperial preorder items that were sent to me again when the bug killed my bank slots. It seems some people have gotten banned and they can't figure out any reason other than that. All of the attachments are still sitting in the mail as sent.

WaystedMinedub17_ESO wrote: »

I figured that I'd do them a solid so I sent the customer support rep a link to the patch notes, because it is bloody obvious they've never read them.

I lol'ed. Priceless, perfect.

That would be truth-in-advertising.

140418-058462

Need gold to expand from 60 to 100 slots.

Will be cancelling my subscription if this is not delivered in next 6 hours.

Mine still hasn't been resolved. 3 weeks worth of farmed materials by my entire guild is gone. Not to mention all the gold that we spent upgrading the bank.

# 140417-119638

I have closed my account, if this is not resolved by the time my play time expires I wont be back.

This is a living nightmare,

Why can't we just get a simple answer to our questions,
Please @ZOS_GinaBruno and @ZOS_JessicaFolsom respond.

1) Can you restore our lost bank slots and our lost items?
2) Do we have to buy our missing bank upgrades ourselves?

Reference # 140416-007263

Somehow the CSR Agent thought my request was asking for the ITEMS to be replaced. That is not what my original ticket described.

In truth? I could give a rats fart about the items. I will not be paying 60k in gold costs (twice) to move my bank slots from 60-100.

My response:

Hello, please read the original request.

I am not asking for ITEM replacement. I could care less about the items. I would like either:

1) My shared bank slots on my account back to 100 or
2) Gold reimbursement from paying for my bank slots from 60 to 100 (twice)

Name of characters impacted: My whole account.

Again, this is about SHARED bank space that was removed by this bug. I can live without the items. I will not eat 60k in gold costs due to a bug that has occurred twice.

Thank you,

If you report in game, then on the Ask for Help page, you can select "Gameplay" then "Lost Bank Items". The last category seems newly added. (Though I'll note that when I submitted it, I got a dialog saying that it looked like I was trying to report a player for spam. (So a bug in their problem reporting feature? Sigh. Still probably the best way to go.)

The text I used was:

My bank has reset twice, each time from 80 to 60 slots. I also lost about 400 gold in the first bank reset.

Please refund the gold cost of the upgrades plus lost bank gold to me.
* 2 x (1000g + 3300g) = 8600 g
* plus lost gold = ~400g
* Total: 9000g

I (probably) also lost items from the bank resets, but it was probably just low level crafting mats, so I do not need items to be replaced.

Prior Ticket Numbers:
* First reset: 140410-****
* Second reset: 140416-***

Hopefully this does the job. I'll update this when I get feedback.

cbrons wrote: »

140418-058462

Need gold to expand from 60 to 100 slots.

Will be cancelling my subscription if this is not delivered in next 6 hours.

I imagine someone somewhere is saying "we don't negotiate with terrorists" or some such. May I ask: Have you ever done coding? Giving an ultimatum of 6 hours is quite ridiculous. Perhaps not if you were the only one but you very clearly are not.

Have submitted a new ticket as my original ticket has now been marked as "solved" due to the new patch being released that "should" solve the issue.

ticket number is 140418-061212

UPDATE: Just recieved a response to my ticket

Thank you for contacting The Elder Scrolls Online Team.

This issue was recently fixed on the 4.18.14 patch, so all items should be restored to your account. If your items have not been restored, please first check your other characters for the missing items.

If you're unable to locate the missing items, please contact us and provide the following information:
- Name of the character impacted
- Missing items
Question Reference # 140418-061212

Date Created: 04/18/2014 04:41 PM
Date Last Updated: 04/18/2014 04:53 PM
Status: Solved

Please tell me you are kidding me? Not only did the CS just close my ticket without my bank slots being restored, I'm now supposed to remember each of the 100 odd items that got deleted from my bank individually.. SERIOUSLY??

Have had to submit a new ticket as the one I had created has now been closed. /Sigh... I'm really just wondering if it's easier to cancel my sub and walk away from the game.

If it's true they outsourced CS to another company for ESO, I hope they are seriously reconsidering whether this company continues to have the contract.

Same thing here guys, new ticket and no resolution.
Look at what they send me:

Greetings!

Thank you for contacting The Elder Scrolls Online Team.

Thank you for contacting us. We are aware that some customers are encountering this issue and have already reported it to the development team. The team is working on resolving this issue.

You can also find this information in our knowledge base, which we consistently update with any changes. Use the following link for the most up-to-date information regarding your question:

http://help.elderscrollsonline.com/app/home?region=US/track/AvNfoQrvDv8S~VuJGtge~yILCcUqQy75Mv~t~zj~PP8k

Currently, the best way to keep an eye out for upcoming news about The Elder Scrolls Online is to watch our official page and social channels:

Question Reference # 140418-040279
• Date Created: 04/18/2014 12:16 PM
• Date Last Updated: 04/18/2014 01:59 PM
• Status: Customer Reply Required

I think that what I need to do now is simply cancel my sub.

Well I wrote a new ticket today and actually put a link to the patch notes in and got the answer that it will be fixed in a coming patch

We are aware of this issue and are working towards a resolution. We expect the issue to be addressed in an upcoming patch. If it is ok I will close your previous ticket(140413-074097) regarding this matter in order to minimize any confusion and speed up the process. I apologize for you not receiving a reply to the ticket in a more timely fashion.

As someone who works part time in customer support for a software company I cannot even imagine the terror that working for Zenimax must be right now but seriously, this problem has been around long enough so that the customer support should at least know what developers are telling us...

Waiting and Muling more or less patiently until the issue is resolved:
Incident: 140418-039737

I don't CARE about my lost materials. (Some of which I think I got back)
I don't CARE about my lost gold (maybe 400g)
I don't CARE about my lost PET (you sent me a 2nd in this mess).
I don't CARE that CS keeps closing my tickets saying a "Patch" is fixing it.

I CARE that CS can't seem to RETURN my missing 30 slots like right NOW.
YOU CARE cause my free 30 days are up in 2 weeks and my SUB will be cancelled if I don't get this resolved in the next couple days. (I'm okay waiting a day or two, but not much longer)

I'm a patient person, but this is complete BS recovery of a database engine screw up if I ever saw one. Better start getting your PR people shifted into HIGH GEAR and fixing our tickets.