wolfguard101 wrote: »

If this forum covers both EU and NA servers can any of our EU colleagues update us on what the patch has done for their banks as their maintenance is over and patched.

Thanks from Australia

Well the patch did nothing to my bank it's still at 60 and nothing more. No Gold refunded or anything. I'm not willing to test if it could happen again. So i send in another Ticket since that's what was communicated from Zenimax here in the Forums is what's to do to get the customersupport to restore items and Gold. but it will probably take them weeks to go through every singel complaint about this.

No refund or bank slots returned yet, I am also unwilling to risk the gold in buying new slots. I have also tested the intro quests on a new character and I still cannot bypass them like I could before this bug hit me. Have sent another ticket requesting the refund of bank slot costs - will let you know

The fix is in.

And an interesting response from Paul Sage regarding what happened.

Guys, just understand they do things one by one each time in logic sequence.
As I wrote few pages back - based on my knowledge how TESO is implemented, they did exactly what I said.
- 1. Repair broken bank and related database - patch 1.0.4 - to stop bank bug to be spread more (and to stop new "bank lost..." tickets.
- 2. Due database system of ESO it is NOT possible restore bank with automatic script/patch.
- 3. Because of nature bug, it is impossible to have stored exact bank state (slots/items/gold) for every second of gametime. It is saved via logs to database in situations/events like logout, close bank/guildbank window etc. But what if bug happen between event saves? Then there is no direct evidence of bank changes and you must check situation before incident and after (with no time/date stamp when exactly bug happened - because you probably wont have script to store something what do you not expect to happen like this bug).
- 4. So results - they must go throught every log manually and look for common bug symptoms for every reported incidents. based on bug frequency (I faced it 3 times) it is work fo couple of weeks at best, but probably several months. I can imagine they can do some sort of script to detect amount of bank slots/skill points fluctuation and repay all lost bank slots by money + return skill points, but in my opinion lost stored gold + items (if they are not stored in separated, but just now inaccesible container) is deal which takes lot of manual work time.

With the patch now in place, I've opened a new ticket regarding financial compensation for the slot purchase (1000g for 60 - 70).

140418-024234

Daendur wrote: »

wolfguard101 wrote: »

At least Blizzard can restore a hacked account in less than a day 90% of the time.

yes, after many years the game is out.
I think you didn't try to have your account restored a couple of week after the release.

About 2 months afte its release actually and like all things many years later people rightly expect this to be part and parcel of any game they buy specially from a game that offered no authenticator type security

Do we have to buy our bank upgrades again after the patch or do we wait for the support to refund them?
Are we getting some kind of compensation for this bug?
I haven't been able to play for a week.

Still no answers.

To All - patch notes say the bank bug is fixed (for NA, maintenance just started). The fix will not return any lost items, gold or bank slots. Do not expect to login to find your bank fully restored.

However, the patch notes ask all impacted players to contact customer service. No one knows how impacted players will be reimbursed.

We will not know until either the first set of players report back or we get an official statement from Zenimax.

Crossing my fingers, hope the bug will indeed be fixed.

I got the same problem last sunday. Still no fix. I need my +30 bank store back, or the cost of it.


Ticket # 140413-077034
or #140418-017711

Just an FYI. Do not upgrade your bank again until the fix has been released. This from Customer service.



Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 168 hours (7 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!

Subject


I am still waiting on word about my missing bank upgrades and all the items I ha...

Response By Email (Eric) (04/17/2014 10:15 PM)


Hail, James!

Thank you for contacting The Elder Scrolls Online support team!

I have ensured your name is on the list of players we will contact as soon as a hot fix is prepared. We are aware of the issue and are working as fast as we can to summon everything lost back from the Abyss!

I advise not buying bank slot upgrades until then for fear of it causing issues when we do.


I'm really sorry for the inconvenience this has caused. Please bare with us a spell longer.


Thank you for your continued interest and support!


Warm Regards,

The Elder Scrolls Online Team

KhajitFurTrader wrote: »

I'm a bit confused about the 1.0.4 patch notes:

• Fixed an issue where your characters could lose bank expansions you purchased, including the items in these slots.
• Note: This will not return any items or slots lost prior to this fix. If your character was affected, please contact Customer Support.

So, since my last incident ticket has been closed as "solved" yesterday, when in fact my 20 purchased bank slots have not been restored and, according to the latest information above, will not ever be restored automatically, you would now have me contact CS again? What will they do? What can they do? Close another ticket as "solved", when in fact it isn't?

I don't even want to start about any missing items. I'm not sure what I lost and was hoping you could help me recover it, since you have the database transaction logs (at least I hope you do). Yes, maybe the items where all placed in an alt's inventory, but I don't know, I cannot ever be sure, and most of all, I won't buy any new bank slot expansions until I have been reimbursed.

Please explain.

I would like an answer too. I reported this bug on 4/8, ten days ago. I put my ticket numbers into this thread as asked. Just tell me what I need to do to get my bank slot restored. Even though this bug is fixed according to patch notes, I am not going to proceed with bank upgrades until I get back what was lost, so it still effects my game.

It's been a few days and I still haven't been contacted or gotten a response to my original ticket. Again my Ticket number is 140413-101686

Yeah, I too would like to know if the bit about "contact customer service" means that those of us who already submitted tickets need to submit new ones, or if they'll be following up on the existing ones (as we already contacted customer service). Also, would the answer to this be different if your ticket has been marked solved vs. still being outstanding?

I am pretty sure they said the fix will not be retroactive. The patch hopefuly prevents it from happening again but to get your stuff back you have to go through cs.