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Email Change

SamAkira
SamAkira
✭✭
Not sure the right way to go about this.
I recently came back to ESO after a long break.

My account is linked to an email that I've since deleted.
I can still log in and play ESO as I know my credentials but I'd like to link it to an email account that actually exists/is in use.

I can't seem to change my email without the need for that old email, which is a tad strange. Not sure where to go. Trying to log a ticket I only get the option for responses to be sent to the old non-existent email address.

I can provide any proof of purchase or account information that you need.
  • ZOS_Bill
    ZOS_Bill
    admin
    @SamAkira

    You can follow our FAQ linked below on the different ways you can get your email address updated on your account.

    How do I change my Elder Scrolls Online email address?

    If you continue to have issues please let us know.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • SamAkira
    SamAkira
    ✭✭
    ZOS_BillE wrote: »
    @SamAkira

    You can follow our FAQ linked below on the different ways you can get your email address updated on your account.

    How do I change my Elder Scrolls Online email address?

    If you continue to have issues please let us know.

    This doesn't help.
    As I explained in my post. I don't have access to my old email address that's currently linked to my account, therefore I can't go get the activation code to change the email
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  • Taleof2Cities
    Taleof2Cities
    ✭✭✭✭✭
    ✭✭✭✭✭
    Did you actually read anything on the link provided, @SamAkira?

    If you did, what part of “use the Account Recovery Form” did you not understand?
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  • SamAkira
    SamAkira
    ✭✭
    Did you actually read anything on the link provided, @SamAkira?

    If you did, what part of “use the Account Recovery Form” did you not understand?

    Do you understand how crippling O.C.D is?

    The account recovery form has 3 options non which pertain to changing your email.
    I logged a request about 5 days ago and have heard nothing back.
    I'm unable to see ticket updates, I didn't get a confirmation email that my ticket was logged.

    If this is the only way to do it, then I'll persevere.
    Go look up O.C.D
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  • ZOS_Bill
    ZOS_Bill
    admin
    @SamAkira

    I've sent you a PM to get some details that may help us locate your ticket if one was started.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
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    Staff Post
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