Alienoutlaw wrote: »VaranisArano wrote: »ElsaBiodinamica wrote: »UnknownNick wrote: »
Is there any way I can have some informations on my suspension too?
I'm not quite certain with what they meant when they mention tickets to have escalated. Don't know if it means they'll look into it, or that the number of tickets i sent made it worse (I've sent 4 in total).
In the past, escalated means my ticket got passed to a team they think can handle my issue. It doesnt always mean success, but its generally a good thing. There's progress.
mine was "escalated" on the 20th October...............still nothing
UnknownNick wrote: »Update: apparently my account has been hacked and now the suspension has been finally removed! Thanks everyone! @ElsaBiodinamica and @Alienoutlaw I wish your problems will be solved soon too! Keep pushing forwards ^^
UnknownNick wrote: »Update: apparently my account has been hacked and now the suspension has been finally removed! Thanks everyone! @ElsaBiodinamica and @Alienoutlaw I wish your problems will be solved soon too! Keep pushing forwards ^^
ElsaBiodinamica wrote: »I quite hope Support wont forget us, even if UnknownNick got his account back...i've hoped to get my account back before November's Crown Showcase, there are alot of goodies i might miss
Any news on your end @Alienoutlaw ?
UnknownNick wrote: »Update: apparently my account has been hacked and now the suspension has been finally removed!
Taleof2Cities wrote: »UnknownNick wrote: »Update: apparently my account has been hacked and now the suspension has been finally removed!
Ah ... so there was an actual purpose for ZOS to suspend (to protect your account from further harm).
Not random?
Alienoutlaw wrote: »ElsaBiodinamica wrote: »I quite hope Support wont forget us, even if UnknownNick got his account back...i've hoped to get my account back before November's Crown Showcase, there are alot of goodies i might miss
Any news on your end @Alienoutlaw ?
yes they got in touch today and confirmed the reason was an Auto-disablement due to a charge back, so i now am sorting it out, hopefully get account back soon
ElsaBiodinamica wrote: »Alienoutlaw wrote: »ElsaBiodinamica wrote: »I quite hope Support wont forget us, even if UnknownNick got his account back...i've hoped to get my account back before November's Crown Showcase, there are alot of goodies i might miss
Any news on your end @Alienoutlaw ?
yes they got in touch today and confirmed the reason was an Auto-disablement due to a charge back, so i now am sorting it out, hopefully get account back soon
I see, im somehow convinced i had the same case after some investigation within my mails. I'm having a feeling is connected to an incident i had on my Steam account 2 months back.
Taleof2Cities wrote: »UnknownNick wrote: »Update: apparently my account has been hacked and now the suspension has been finally removed!
Ah ... so there was an actual purpose for ZOS to suspend (to protect your account from further harm).
Not random?
From what I've heard (haven't had it happen myself), if you have ESO+, and one of the reoccurring charges gets refused (e.g., your CC company needed to change your number due to some unrelated issues and you didn't update your ESO account), you get banned. Not ESO+ not renewed - banned. Pretty broken, if you ask me.
Alienoutlaw wrote: »ElsaBiodinamica wrote: »Alienoutlaw wrote: »ElsaBiodinamica wrote: »I quite hope Support wont forget us, even if UnknownNick got his account back...i've hoped to get my account back before November's Crown Showcase, there are alot of goodies i might miss
Any news on your end @Alienoutlaw ?
yes they got in touch today and confirmed the reason was an Auto-disablement due to a charge back, so i now am sorting it out, hopefully get account back soon
I see, im somehow convinced i had the same case after some investigation within my mails. I'm having a feeling is connected to an incident i had on my Steam account 2 months back.
could be, it took awhile but hang in there, i have found once they email you the respond quickly after that
Taleof2Cities wrote: »How does ZOS “randomly suspend” accounts anyway (per the thread title)?
Do they download a list of 20 players and roll a 20-sided die??
ElsaBiodinamica wrote: »UnknownNick wrote: »
Is there any way I can have some informations on my suspension too?
I'm not quite certain with what they meant when they mention tickets to have escalated. Don't know if it means they'll look into it, or that the number of tickets i sent made it worse (I've sent 4 in total).
ElsaBiodinamica wrote: »Alienoutlaw wrote: »ElsaBiodinamica wrote: »Alienoutlaw wrote: »ElsaBiodinamica wrote: »I quite hope Support wont forget us, even if UnknownNick got his account back...i've hoped to get my account back before November's Crown Showcase, there are alot of goodies i might miss
Any news on your end @Alienoutlaw ?
yes they got in touch today and confirmed the reason was an Auto-disablement due to a charge back, so i now am sorting it out, hopefully get account back soon
I see, im somehow convinced i had the same case after some investigation within my mails. I'm having a feeling is connected to an incident i had on my Steam account 2 months back.
could be, it took awhile but hang in there, i have found once they email you the respond quickly after that
I was right, it was indeed connected to the Chargebacks i had on Steam, should have known...and now it gave me more reason never to trust my account to anyone ever again...not even family.
Alienoutlaw wrote: »ElsaBiodinamica wrote: »Alienoutlaw wrote: »ElsaBiodinamica wrote: »Alienoutlaw wrote: »ElsaBiodinamica wrote: »I quite hope Support wont forget us, even if UnknownNick got his account back...i've hoped to get my account back before November's Crown Showcase, there are alot of goodies i might miss
Any news on your end @Alienoutlaw ?
yes they got in touch today and confirmed the reason was an Auto-disablement due to a charge back, so i now am sorting it out, hopefully get account back soon
I see, im somehow convinced i had the same case after some investigation within my mails. I'm having a feeling is connected to an incident i had on my Steam account 2 months back.
could be, it took awhile but hang in there, i have found once they email you the respond quickly after that
I was right, it was indeed connected to the Chargebacks i had on Steam, should have known...and now it gave me more reason never to trust my account to anyone ever again...not even family.
glad your getting it sorted make sure to reply to their emails and get onto the bank to send them what they request
ElsaBiodinamica wrote: »@UnknownNick and @Alienoutlaw the nightmare is finally going to end, Support just contacted me and once they see my response from their mail, i shall have the chance to recoperate my account safe and sound!
THANK YOU EVERYONE FOR THE SUPPORT AND BELIEVE! And thank YOU @ZOS_BillE for helping me in this.
ElsaBiodinamica wrote: »@UnknownNick and @Alienoutlaw the nightmare is finally going to end, Support just contacted me and once they see my response from their mail, i shall have the chance to recoperate my account safe and sound!
THANK YOU EVERYONE FOR THE SUPPORT AND BELIEVE! And thank YOU @ZOS_BillE for helping me in this.
UnknownNick wrote: »ElsaBiodinamica wrote: »@UnknownNick and @Alienoutlaw the nightmare is finally going to end, Support just contacted me and once they see my response from their mail, i shall have the chance to recoperate my account safe and sound!
THANK YOU EVERYONE FOR THE SUPPORT AND BELIEVE! And thank YOU @ZOS_BillE for helping me in this.
That's a great news man!! ^^
UnknownNick wrote: »ElsaBiodinamica wrote: »@UnknownNick and @Alienoutlaw the nightmare is finally going to end, Support just contacted me and once they see my response from their mail, i shall have the chance to recoperate my account safe and sound!
THANK YOU EVERYONE FOR THE SUPPORT AND BELIEVE! And thank YOU @ZOS_BillE for helping me in this.
That's a great news man!! ^^
meanwhile im still floundering. HELP ME DEAR GOD. TICKET #191113-001474
Wouldnt the "volume" be lower if you didnt suspend accounts that arent in use?