Did the server melt?

aviac64ub17_ESO · April 2014

I've been trying to log in for the past hour and half, and I'm getting everything from login timout errors, to cannot connect to server errors, to infinite loading screens.
What is happening in there?

k9mouse · April 2014

The server is working fine for me 10 minutes ago.

Thepal · April 2014

Short answer: Yes.

I'm planning on spending the next couple of days doing something other than ESO at this point. Hopefully it will all get fixed soon. I'm not bothering to ask for compensation, since I'm sure that they will be giving out extra game time to make up for all this. I'm just logging in occasionally for crafting research and to feed my horse.

darkkterror_ESO · April 2014

NA or EU server? I just logged into the NA server less than 30 seconds ago and the process went smooth as silk.

redwoodtreesprite · April 2014

Getting a bit scared to log in when we get these endless log in times. Am afraid I will end up with a corrupted character with no skill points...

UglyTriangle · April 2014

Evidently... can't get past the loading screen so no finishing up Cyrodiil quests for me.

aviac64ub17_ESO · April 2014

darkkterror_ESO wrote: »

NA or EU server? I just logged into the NA server less than 30 seconds ago and the process went smooth as silk.

NA server. Sorry for not specifying. So some people are doing just fine and some people cant get past the first loading screen, yay.

Lord_Tonjin · April 2014

Thepal wrote: »

Short answer: Yes.

I'm planning on spending the next couple of days doing something other than ESO at this point. Hopefully it will all get fixed soon. I'm not bothering to ask for compensation, since I'm sure that they will be giving out extra game time to make up for all this. I'm just logging in occasionally for crafting research and to feed my horse.

The server did indeed melt, again... second time in less then 24 hours.

I am also going to take a break from ESO. I am going to be dusting off the xbox one and playing titanfall. In the hopes that when I do come back to ESO some of this server lag, infinite load times and server downtime have been repaired.

Not sure what else can be done other then sending in tickets when said server crashes like it has been. Then sitting on these forums waiting for an official response to the issues.

Then on top of that finally waiting for said above issues to be 'resolved' only to resurface hours or days later.

Though one can hope they will eventually find the root cause of the issue and nail it down to finally solve the problem once and for all.

Dryyab · April 2014

Well it seems they didn't find the problem yesterday but simply made it playable for a few hours... im currently stuck in one of those infinite loading screens on NA server that i got after the game crashed in cyrodiil I guess once i'm in ill get outta cyrodiil for a while since thats the only place that i get those infernal loading times...

Lord_Tonjin · April 2014

Dryyab wrote: »

Well it seems they didn't find the problem yesterday but simply made it playable for a few hours... im currently stuck in one of those infinite loading screens on NA server that i got after the game crashed in cyrodiil I guess once i'm in ill get outta cyrodiil for a while since thats the only place that i get those infernal loading times...

That was my plan, though I have been spending the last 90 minutes attempting to get out of Cryodiil. But these darn loading screens have halted all progress back to shadowfen.

Dryyab · April 2014

That is why I said ONCE IM IN lol might take a few hours...hope not though

revanghost · April 2014

Thepal wrote: »

Short answer: Yes.

I'm planning on spending the next couple of days doing something other than ESO at this point. Hopefully it will all get fixed soon. I'm not bothering to ask for compensation, since I'm sure that they will be giving out extra game time to make up for all this. I'm just logging in occasionally for crafting research and to feed my horse.

Agreed, except for the being sure about Zeni giving out extra game time to compensate.

I've not been able to log in or stay in the game for two days now.

Phyrdrin · April 2014

Thepal wrote: »

Short answer: ... I'm sure that they will be giving out extra game time to make up for all this.

Wait, are you being sarcastic? I hope you are because if you aren't, then you're going to be disappointed. I will be shocked if ZOS offers any kind of compensation for this down time. They've proven time and again that they will not go out of their way do things like this.

Wolfskald · April 2014

Logged in perfectly over the last several days (since launch). Not everyone has these problems though I hope yours get fixed asap.

Dryyab · April 2014

I managed to get in... used the wayshrine to get out of cyrodill and the game crashed in loading screen... now im stuck trying to log in cyrodiil again... GRAAAAAAA!!!!

Thepal · April 2014

Phyrdrin wrote: »

Wait, are you being sarcastic? I hope you are because if you aren't, then you're going to be disappointed. I will be shocked if ZOS offers any kind of compensation for this down time. They've proven time and again that they will not go out of their way do things like this.

Actually, no, they haven't. The game has been up for 2 weeks (including early access). That's hardly enough time for them to "prove time and again" about anything. And in that time they have been giving refunds to those that want it, and they have given out extra early access time to those affected by issues in early access. So, they have actually shown they *are* willing to do what is right.

My bank was emptied, like many people, and has been reset to 60 slots. 60 of the items are back in, and the other 10-20 items I lost are possibly in my character inventories (as I've heard has happened with others). I haven't received my extra slots of money back, but as their customer service response said they are working on it and they aren't lost. I will get them back once the problem is solved.

So, what I seriously expect once the issue is sorted, is to get my bank slots back, my banked money back, and extra game time. I really doubt that won't happen. Zenimax hasn't actually been evil at all in the last two weeks. They're having issues, but they are dealing with everything as I would expect (though they may need to pick up some more Customer Service personnel to keep up with the current demand)

aviac64ub17_ESO · April 2014

Well, I tried to use my roomate's computer to get my character out of Cryodil if possible. It didn't work, infinite loading screen on login. It looks like I'm not going to be playing for tonight :I

jamesharv2005ub17_ESO · April 2014

They said that people who "lost" items from the bank havent actually lost anything. They have records of everything you ever sold, bought or deleted. You will get your stuff back just going to take some time.

Phyrdrin · April 2014

Thepal wrote: »

Phyrdrin wrote: »

Wait, are you being sarcastic? I hope you are because if you aren't, then you're going to be disappointed. I will be shocked if ZOS offers any kind of compensation for this down time. They've proven time and again that they will not go out of their way do things like this.

Actually, no, they haven't. The game has been up for 2 weeks (including early access). That's hardly enough time for them to "prove time and again" about anything. And in that time they have been giving refunds to those that want it, and they have given out extra early access time to those affected by issues in early access. So, they have actually shown they *are* willing to do what is right.

My bank was emptied, like many people, and has been reset to 60 slots. 60 of the items are back in, and the other 10-20 items I lost are possibly in my character inventories (as I've heard has happened with others). I haven't received my extra slots of money back, but as their customer service response said they are working on it and they aren't lost. I will get them back once the problem is solved.

So, what I seriously expect once the issue is sorted, is to get my bank slots back, my banked money back, and extra game time. I really doubt that won't happen. Zenimax hasn't actually been evil at all in the last two weeks. They're having issues, but they are dealing with everything as I would expect (though they may need to pick up some more Customer Service personnel to keep up with the current demand)

I must respectfully disagree with you there. Check out my signature and the links there. Not to say that ZOS is "being evil", but they are being neglectful to hundreds of people. I'm glad that you've personally had such a pleasant experience and actually saw some resolution for your issues, but hundreds of others have not had such a walk in the park with ZOS's customer service. In fact, hundreds are still waiting to get in and play due to no fault of their own.

I'm not going to rant about this or get off topic, but I did want you to know that you do not speak for everyone when you say that ZOS is diligent or that they've helped people with early access issues. You're welcome to state opinions, but please don't speak for all of us when you pat them on the back

Minion · April 2014

haven't been able to log in today due to login timeout over and over on us server. played fine till today. have a 43 mage and jus started a tank last night.

Mace · April 2014

What version are we supposed to be on!?
Apparently eso.live.1.0.0.964485 is the wrong one?

Minion · April 2014

game let me in finally. had to run a patch on startup. some reason it let me skip it the first time

Mace · April 2014

Minion wrote: »

game let me in finally. had to run a patch on startup. some reason it let me skip it the first time

aaanndd can you log in?
(after the client launches)

SeñorCinco · April 2014

Minion wrote: »

game let me in finally. had to run a patch on startup. some reason it let me skip it the first time

I'm confused and that is not hard to do... but how could you skip a patch? The launcher does that automatically when it's opened.

Elsonso · April 2014

greenleej11b14_ESO wrote: »

What version are we supposed to be on!?
Apparently eso.live.1.0.0.964485 is the wrong one?

1.0.0.968197

Make sure you give it time to download and install the patch. Sometimes it does not start right away. Restart the launcher after the patch downloads.

I suspect that if you do not have the patch installed, you cannot log in

Edit: I logged out to get the version number and logged back in with no trouble on NA server.

@ZOS_JessicaFolsom‌ : Do you think it would be possible to give the client version number in the patch notes when a patch updates the client?

Mace · April 2014

SeñorCinco wrote: »

Minion wrote: »

game let me in finally. had to run a patch on startup. some reason it let me skip it the first time

I'm confused and that is not hard to do... but how could you skip a patch? The launcher does that automatically when it's opened.

maybe he's running from the .exe file not the launcher?
doesn't seem like a good idea though

SeñorCinco · April 2014

greenleej11b14_ESO wrote: »

SeñorCinco wrote: »

Minion wrote: »

game let me in finally. had to run a patch on startup. some reason it let me skip it the first time

I'm confused and that is not hard to do... but how could you skip a patch? The launcher does that automatically when it's opened.

maybe he's running from the .exe file not the launcher?
doesn't seem like a good idea though

Can you even do that?

I didn't think you access the load screen without going through the launcher.

I have the latest patch and haven't been able to login after the past hr and a half.

maholi · April 2014

Yes, you can do that. I did it hours ago to get past the errors.

SeñorCinco · April 2014

maholi wrote: »

Yes, you can do that. I did it hours ago to get past the errors.

Ahh.. ok.

I may try that.