Terrible Tech Advice - GM patch fix has left me with a 22gb re-install at incredibly slow speeds

Negative39 · April 2014

@ZOS_JessicaFolsom wrote: »

If you are getting error 209, please try the following: •First, please ensure you are accessing the game via the launcher, not the .exe file.
•Try closing out of the launcher and re-open it, then run a repair.
•If you try to repair and it does not work, please delete all .version files in the game's sub folders and try repair again.

I deleted the .version files wherever I found them and now have a 22GB download to wait (and pay) for. What did I do wrong according to the advice given above?

Have I done something stupid or am I right in thinking that the above is really poor technical advice to give out to a player-base that is not all super PC savvy?

Cheers.

Negative39 · April 2014

Seriously guys, I have never bee angry at your maintenance periods but PLEASE answer this thread. I have fibre but at the current download rate it will take the rest of the night to re-install the game. I think this is one good case where you owe me an explanation.

Thank you.

Gianavel · April 2014

The launcher uses the .version files to check what version you're running vs what's on the server. If they're deleted, then the launcher apparently has to start from scratch. Now, the repair tool SHOULD fix issues like this, but apparently it's like the ME3 ending - just a light show.

I fell for the suggestion, too. I paused the install, closed the launcher, restored the files from my recycle bin, and reopened the launcher. No error, and I'm logging in now.

zidale211b14_ESO · April 2014

After you delete the .VERSION files open the launcher and let it start the download, but do not wait for it to finish. Just close to launcher after it starts and re-open it. It should start a file check and only re-download missing or damaged files at that point.

I just did this and its cutting down the download time as I am typing this

Soliduparrow · April 2014

Cant the customer support person who told us to delete the version files please post a download link to the version files so that I dont have to download 22g? We trusted you.

Negative39 · April 2014

@‌Gianavel

Thank you, I can't tell you how pleasing it is to find a response on these forums that is actually useful.

I did as you suggested, however, I now get error 201 when the game tries to launch after I input my password.

Zenimax, can you please attempt to at least be as if not more useful than the other players and HELP ME?

LadyChaos · April 2014

Negative39 wrote: »

Seriously guys, I have never bee angry at your maintenance periods but PLEASE answer this thread. I have fibre but at the current download rate it will take the rest of the night to re-install the game. I think this is one good case where you owe me an explanation.

Thank you.

how bout you stop opening 15 threads on the same topic and read responses in the thread you quoted... how much time wasted reading 15 copies of the same replies, in near duplicate threads are wasted when they could be addressing the problem.

I get you are upset, I don't mean to diminish it, I'm waiting on a long re-patch too, but opening new threads just to get a personal answer is a waste of resources needed elsewhere.

Negative39 · April 2014

@LadyChaos‌
Unlike the previous guy, you are not helpful. How about you don't fill up threads with your pretentious advice which no-one is going to follow just because you said so?

There was no thread with asked this specific question by the way when I DID LOOK.

Negative39 · April 2014

ZOS, please address this - it really is awful customer service. I've been patient but this needs an answer. For some people, Internet is not a free limitless resource, it has to be paid for with limits....

SteveCampsOut · April 2014

I just ignored the error, closed the launcher and restarted it and started my game. Problem solved! It was a non-issue!

seanolan · April 2014

For some, that works, for others, not so much. I predict a new patch in days if not hours. I'm wondering if anyone who has logged on has tried quitting then coming back in...does the launcher still work perfectly?

Negative39 · April 2014

Cheers mate but this did not work for me at all.

ZoS, your silence on this is truly terrible. I have been patient through all the maintenance periods because stuff happens. But it's such a let down when you ignore these pleas for help or clarification on the forums.

Furniture · April 2014

seanolan wrote: »

For some, that works, for others, not so much. I predect a new patch in days if not hours. I'm wondering if anyone who has logged on has tried quitting then coming back in...does the launcher still work perfectly?

No it does not work every time. I've tried it myself.

aipex8_ESO · April 2014

So, I was downloading the patch, it was at about 75% and I went to go get some lunch. Came back and instead of a play button, I have an install button. Before clicking it, I restarted the launcher, hoping it was a bug. Nope, I have to download the whole 22GB again. I didn't have any login errors, didn't repair anything, didn't delete version files, just went to lunch. Ugh!

SteveCampsOut · April 2014

I just logged in again. Yes, I got the error 209 after logging out, closing the launcher and restarting it. I ignored it again. Closed the launcher and restarted it again and it was gone. They will re-patch this eventually, for now it's just an annoying thing to have to restart the launcher twice to get the error message to go away. I still can get into the game just fine.

Negative39 · April 2014

@‌Furniture
How can you have possibly tried it for everyone every time. You mean it worked for you?

TheRedMage · April 2014

Been stuck in a re-download loop since last night =\
Tried closing the launcher, re-downloading, running as admin. Nothing seems to be working.