The issues related to logging in to the European megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Maintenance for the week of October 21:
• PC/Mac: NA and EU megaservers for patch maintenance – October 21, 3:00AM EDT (07:00 UTC) - 11:00AM EDT (15:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 23, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 23, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
Lack of customer support/communication regarding ticket
Edited by SienneYviete on September 6, 2019 1:26PM
Hi, If I could please get someone to look into my support ticket 190904-001293 myself and a few other people I know have recently received what I've been told is a social ban (unable to use guild traders, whisper, talk in groups etc) without any communication as to why this has happened. As a gm of a fairly large guild I have been told this can happen if moving large amounts of gold around but I should have been sent an email from zos explaining why this has happened and I have not received anything explaining why, other reasons may be toxicity or abusive behavior but that's not something I have ever done nor been a part of.
I made my support ticket 2 days ago and this is becoming extremely frustrating not being able to use these features and my support ticket has not been looked at. @ZOS_RikardD @ZOS_BillE
Could someone please take a look at this for me I'm trying to be patient but as a gm I need these features enabled and would like to know why/how this has happened.