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Lack of customer support/communication regarding ticket
Edited by SienneYviete on September 6, 2019 1:26PM
Hi, If I could please get someone to look into my support ticket 190904-001293 myself and a few other people I know have recently received what I've been told is a social ban (unable to use guild traders, whisper, talk in groups etc) without any communication as to why this has happened. As a gm of a fairly large guild I have been told this can happen if moving large amounts of gold around but I should have been sent an email from zos explaining why this has happened and I have not received anything explaining why, other reasons may be toxicity or abusive behavior but that's not something I have ever done nor been a part of.
I made my support ticket 2 days ago and this is becoming extremely frustrating not being able to use these features and my support ticket has not been looked at. @ZOS_RikardD @ZOS_BillE
Could someone please take a look at this for me I'm trying to be patient but as a gm I need these features enabled and would like to know why/how this has happened.