I had a fast connection installed and my ping dropped to 290, which is the best it's ever been, but in the last 3 weeks or so ping has been back up consistently to 390+ All Australian and NZ players I've talked to report the same issue.
Tracert posted below AND IVE FOUND SOMETHING INTERESTING. All IPS owned by Akamai unless stated.
Route starts in Sydney (via ISP Internode), then Hong Kong, then
210.176.33.42 Japan Tokyo Tokyo
23.57.105.245 United States District of Columbia Washington
72.52.1.179 United States Massachusetts Cambridge
23.57.105.251 United States District of Columbia Washington
93.191.172.19 United Kingdom England Cambridge
93.191.173.29 United Kingdom England Cambridge
72.52.29.88 United States California San Jose
198.20.192.4 United States Maryland Hunt Valley (Zenimax)
NOTE THAT IT GOES FROM CAMBRIDGE US TO CAMBRIDGE UK. Did someone at Akamai just type in Cambridge and forget to specify the country? Does anyone else see this when they run a trace route?
I hope this helps narrow down the unexpectedly high ping from Oceania so that we can return to normal. Thank you.
Try https://geotraceroute.com/?node=1790&host=198.20.200.25 for yourself where 198.20.200.25 is one of the ESO login server addresses you have a connectio to after you've entered your password.
I mean, it's less hops for me in Australia atm to get to the EU servers....
Thanks for taking a look @ZOS_BillE It's in the original post but to confirm, Location: Sydney. ISP: Internode (https://www.internode.on.net/) going to PC NA server.For anyone continuing to experience issues with latency, please include the following details in your post.
- Megaserver
- Your current location
- ISP name
For anyone continuing to experience issues with latency, please include the following details in your post.
- Megaserver
- Your current location
- ISP name
It's debated by people whether this works or not. For me personally I can say it DOES work. Not ideal because this issue should be looked at by zeni, anyway, I use Battleping. Usually my ping is at 380-400+ms (those the averages it sits at between 380-400 usually). With battleping on I play at 270-300ms of ping. It cuts it down by 100ms on average and you can really feel the difference in PVP and PVE.
See screen shot:
Definitely not the solution as zeni should fix the issue and we shouldnt have to pay for another service to do this, but it depends how bad you wanna play. And for me, paying $22 AUD for 90 days to get somewhat good ping, is worth it because Im a pvp addict...
It's debated by people whether this works or not. For me personally I can say it DOES work. Not ideal because this issue should be looked at by zeni, anyway, I use Battleping. Usually my ping is at 380-400+ms (those the averages it sits at between 380-400 usually). With battleping on I play at 270-300ms of ping. It cuts it down by 100ms on average and you can really feel the difference in PVP and PVE.
See screen shot:
Definitely not the solution as zeni should fix the issue and we shouldnt have to pay for another service to do this, but it depends how bad you wanna play. And for me, paying $22 AUD for 90 days to get somewhat good ping, is worth it because Im a pvp addict...
It's debated by people whether this works or not. For me personally I can say it DOES work. Not ideal because this issue should be looked at by zeni, anyway, I use Battleping. Usually my ping is at 380-400+ms (those the averages it sits at between 380-400 usually). With battleping on I play at 270-300ms of ping. It cuts it down by 100ms on average and you can really feel the difference in PVP and PVE.
See screen shot:
Definitely not the solution as zeni should fix the issue and we shouldnt have to pay for another service to do this, but it depends how bad you wanna play. And for me, paying $22 AUD for 90 days to get somewhat good ping, is worth it because Im a pvp addict...
I agree. I personally have had good experience with ExitLag (for the first time I've dropped under 200 ping at times), manually choosing the "end" server location. they have a 1 month free trial, worth giving it a shot. I had an idea that Zos would offer a rebate coupon to their customers with one of the game routing services. Not meant as cynicism, I really think it would be appreciated.
Edit* PC/NA from Sweden btw.
It's debated by people whether this works or not. For me personally I can say it DOES work. Not ideal because this issue should be looked at by zeni, anyway, I use Battleping. Usually my ping is at 380-400+ms (those the averages it sits at between 380-400 usually). With battleping on I play at 270-300ms of ping. It cuts it down by 100ms on average and you can really feel the difference in PVP and PVE.
See screen shot:
Definitely not the solution as zeni should fix the issue and we shouldnt have to pay for another service to do this, but it depends how bad you wanna play. And for me, paying $22 AUD for 90 days to get somewhat good ping, is worth it because Im a pvp addict...
I agree. I personally have had good experience with ExitLag (for the first time I've dropped under 200 ping at times), manually choosing the "end" server location. they have a 1 month free trial, worth giving it a shot. I had an idea that Zos would offer a rebate coupon to their customers with one of the game routing services. Not meant as cynicism, I really think it would be appreciated.
Edit* PC/NA from Sweden btw.
Wouldn't the EU server be better from Sweden?
AzraelKrieg wrote: »Server: PC-NA
ISP: Telstra
Location: Gold Coast, Australia
2 years ago it was 210-250. Last year it became 310-360. Now it's 440-460.
This is a tough issue for zeni to tackle. It’s been about 1 year that our oceanic friends have been noticing consistently worse ping than before, posting evidence that their new normal ping is what used to be their “bad ping”, and it’s pretty clear that Akamai is the culprit. Zeni hasn’t done much to acknowledge it and this thread with its “post your region and ISP” pandering won’t change that. They're providing a lousy experience for paying customers while also delivering lousy customer service about it.
But on the other side of the business, when they were getting frequent ddos attacks it was impacting the entire server. Usually on weekends because cyber security trolls are great at trolling.
So zeni had to do something, and there aren’t that many vendor partners to choose from in that arena who offer solutions for local and international traffic. Akamai has a terrible reputation in most tech circles, but their sales team is slick and probably promised great things to zeni. Now they are locked into an expensive multiyear contract for a service that does what it’s supposed to, at the expense of a portion of the customer base. Many companies would choose a “head in the sand” approach to this, and zeni isn’t any different.
I’m sorry to say it probably won’t get better for you any time soon
This is a tough issue for zeni to tackle. It’s been about 1 year that our oceanic friends have been noticing consistently worse ping than before, posting evidence that their new normal ping is what used to be their “bad ping”, and it’s pretty clear that Akamai is the culprit. Zeni hasn’t done much to acknowledge it and this thread with its “post your region and ISP” pandering won’t change that. They're providing a lousy experience for paying customers while also delivering lousy customer service about it.
But on the other side of the business, when they were getting frequent ddos attacks it was impacting the entire server. Usually on weekends because cyber security trolls are great at trolling.
So zeni had to do something, and there aren’t that many vendor partners to choose from in that arena who offer solutions for local and international traffic. Akamai has a terrible reputation in most tech circles, but their sales team is slick and probably promised great things to zeni. Now they are locked into an expensive multiyear contract for a service that does what it’s supposed to, at the expense of a portion of the customer base. Many companies would choose a “head in the sand” approach to this, and zeni isn’t any different.
I’m sorry to say it probably won’t get better for you any time soon
Yeah the above is good information.
I just suppose it's poor form for the Devs to not even so much as provide Oceanic players with an explanation or acknowledgement in any form. We are paying customers and it's the least ZOS could do.