Second time being hit by this bug: # 140413-147742

The first time I just sucked it up and repurchased the bank slots and soldiered on. I will not be doing that again.

I am rather use to the "if we don't hear form you in 120 hours...." spill. Instead this time is said this:

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 168 days.

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!

I am not sure which is worse.

I talked to a friendly, fun GM, and was basically told to hold on and wait for them to contact me further about bank spaces.

Also, my "Skip Tutorial" keeps resetting, I cannot skip it on alts, despite doing it repeatedly!

I had all my skill points wiped and I'm wondering: Should I be spending my skill points in the mean time? I'm afraid to spend skill points on skills that I already had in case I wont be able to get those skill points back. I very much doubt for any response or help whatsoever anytime soon but I guess we can keep hoping/asking?

Hi, i send some tickets but they al gotl the status "solved", but i dint get my bank upgrades, gold and itens back.

# 140413-047207
Response By Email (Fernando) (04/13/2014 10:44 AM)

# 140413-001486
Response By Email (Reginald) (04/13/2014 02:53 AM)

# 140413-000273
Response By Email (Matthew) (04/13/2014 01:24 AM)

I would appreciete if have my stuff back.

Thanks!!!!

ZOS_JessicaFolsom wrote: »

If you submitted a help request for this issue, are still experiencing it, and your ticket was erroneously closed as "Resolved", please reply to this thread with your ticket number.

I'm sorry Jessica, but I have to ask: are you joking us? Do you have any idea what your colleagues in Customer Service are telling players? I'll give you an example:

"Until the patch is able to be released, there is nothing that we can do. We will be marking this tickets as solved, not because we are no looking at them, but for organization reasons. If you continue to enter duplicate, please know that these will be considered 'duplicates' and closed."

So, was this "erroneously closed as resolved" or was it intentional? This was the reply I got after complaining that CS had closed my ticket two days ago.

In any case: yes, I'm still missing the second bank upgrade and the money spent on repurchasing the first upgrade, plus 3000 gold I had deposited. And yes, my ticket was closed as "resolved", I'll let you decide whether it was erroneous or not. Ticket # 140409-008630 (in addition to # 140408-042420 and # 140407-072521, which I'd filed previously).

This bug just happened to me last night. My 100 bank slots reset to 60 and all items in it are gone. When will you fix this? When I get back my bank slots or that price? What happened to my items? I have tickets.

Question Reference # 140414-001126

Date Created: 04/14/2014 12:15 AM
Date Last Updated: 04/14/2014 12:45 AM
Status: Solved

Question Reference # 140413-152977

Date Created: 04/13/2014 11:50 PM
Date Last Updated: 04/14/2014 01:19 AM
Status: Solved

Why are these marked as solved when they clearly bloody aren't?

140409-058109
Unresolved ticket # regarding this issue.

Question Reference # 140409-046202

Date Created: 04/09/2014 02:28 PM
Date Last Updated: 04/12/2014 12:19 PM
Status: Solved

My bank reset from 80 to 60 slots five days ago. I am missing about 20 stacks of items. Nothing's changed about that so far...

as requested ticket ref 140413-005014

still not resolved though the ticket was closed. I have replied stating it is not closed but have had no reply

Missing bank slots and items still

@ZOS_JessicaFolsom‌
I'll chime in with: 140411-056910.

At least until midnight I still had my bank slots missing. I was not aware that skill points can go poof as well, I'll check later.

Still missing bank slots and golds.
Ticket was marked as solved but its NOT.

# 140409-040181

and

# 140411-044737

I keep seeing the missing bankslots/items popping up but are u adressing the loss of gold and items from inventory aswell?? Cos i have lost gold form inventory aswell as items on all my chars and half of my bank. i did not receive the ce mail a million times either in fact i did not receive it at all after the initial one. I was however left behind with broke characters that cannot repai/teleport/craft/buy poions etc. I try playing but its just not the same aslong as i dont have my items/gold back i mean i cant even craft gear for my alt i had to make (cos reapers march quests are bugged on my main so i cannot progress there).
I just hope they not only fix the bank issues but also the inventory issues .

And skillpoints bug ofc (i do not think i lost skillpoints altho it is hard to say)

Question Reference # 140412-037168

I went from 80 back to 60 bank slots, I am missing 4600g, and I am not sure how many items I am missing, but my bank was near full, so approximately 20 items are gone or may have been transferred to an alt character.

My question was also marked as solved, but nothing has been done to rectify the situation.

still bugged.

status keeps saying solved. i send emails to reopen it each time, and i get another form reply (without any of the critical information such as not to repurchase bank slots, and that my bank slots/items will be replaced, but full of roleplay nonsense that makes it sound like you're totally not serious about this).

# 140405-033329 and the dozens and dozens of subsequent reopening/closing of tickets on the same issue... which wouldn't have happened if they

a. answered the questions properly the first time and
b. stopped closing them when they aren't solved.