Missing Bank Items, Bank Slots, & Skill Points

Big_Bob

I'm also missing bank inventory. I had a 100 slots and now its reverted back to the default 60. A lot of the items i saved in the bank (92 items last counted) were reallocated to my extra characters and probably a few more items that might have disappeared... It's too messy now to check on what is missing or not especially when all my items are scattered across 3 other characters.

This damn issue is really hampering on my experience and it made it difficult to continue playing. Zenimax better fix this problem soon or I might stop playing the game as I've wasted enough time grinding and gathering only to have it taken from me.

Also, I received the same pre-order mail in-game regarding to the pets and CE treasure maps. This was when i noticed my inventory space in the back got cut to 60.

140414-001126.

kewl

Holycannoli wrote: »

I'm not playing until the bug is fixed.

I'm feeling the same. I may just let the free 30 play out and cancel my renewal. Then wait a few months, come back if I'm still interested.

Swett

This is ridiculous. Too many bugs that affect items earned through effort. (Heavy) Helm disappears after using woodworking station, purchased bank slots disappear, and shared items gone without recompense. Rampant gold selling spam in chat, email and guild invites combined with a poorly implemented system to report the abusers. I've cancelled my sub. Too bad really, I had high hopes for this MMO. Perhaps they shouldn't have tried "Mega-server"-ing until they understood "normal server"-ing.

Cerelia

I had this happen to me tonight, several hours ago. I still have yet to get an email saying that they got my request for help. I did receive emails regarding the gold spam mails I got in game though. I lost my extra bank tabs, not sure if I lost any items because when I looked in my bank I only had about 33 items in the bank (I was in the process of moving things from one toon to another as I'm using several toons for extra inventory storage) and discovered items on my toon that I logged back in with that I had previously put in my bank. I've now removed EVERYTHING from my bank and have it on one of my toons in hopes that I don't lose anything again. I'd like to know when this problem is fixed and would like to be refunded my gold for the extra bank spaces I purchased. I'd give you my ticket number but I didn't write it down assuming (yeah yeah, I know, never assume) I would get the confirmation email from you guys (which I haven't gotten). I'm very frustrated and don't feel confident playing right now. My husband has had his inventory wiped and lost everything TWICE now in the last 24 hours.

axw_ESO

just got this bug

ticket # 140414 002905

Sanction101

Dumb question I think, but how the hell do we see the status of our support tickets? Am I blind because I can't find a link anywhere to access my support ticket. I'm glad I wrote the number down, geez!

140413-149666

Not resolved because I just logged in to double check.

Requielle

Sanction101 wrote: »

Dumb question I think, but how the hell do we see the status of our support tickets? Am I blind because I can't find a link anywhere to access my support ticket. I'm glad I wrote the number down, geez!

140413-149666

Not resolved because I just logged in to double check.

If you get one of the automated replies, you can get the ticket number there (in your email). I don't know of any way to actually view your tickets in-game or at the website.

Lauranae

starkerealm wrote: »

Lauranae wrote: »

@‌ZOS_JessicaFolsom

Now i am really worried:
I sent two really detailed incident mails, i asked two very important questions:
1 - if i could buy slot to replace mine or if it could create a problem. I NEVER get an answer and as i have a lot of characters, i had to get at least a minimum of 10 slots back on the 20 missing.

From what I've seen from customer service, yes, it could cause a problem after this is resolved, and you'll probably need to follow up with Customer Support once an actual patch for this is out, to clean up your account.

Honnestly i think i will sit on the 20 slots and the gold, because this is too much harassement on me to get with the support after at least 6 or 8 mails/answers with them, about 75min waiting on phone, seeing the result.

I DONT say they are always wrong, but on the matter of the bank lost, the answer was not correct or missing.
I kept asking the question over and over and finally stopped to not be eventually banned for bothering the support.
They probably are doing their best seeing how much people are under that bug, and as i did not lost my items, i guess i can manage to get the money again.

Though i will wait until they fix the problem so i dont lost them again.

Good luck to you all

x82nd

I am devastated... Just had my bank (and upgrade) wiped as well... Ticket number is 140414-003306

I was having such a great time in this game too but having all my harvests and crafting resources just poof.... just takes my will to play.

Sanction101

Requielle wrote: »

Sanction101 wrote: »

Dumb question I think, but how the hell do we see the status of our support tickets? Am I blind because I can't find a link anywhere to access my support ticket. I'm glad I wrote the number down, geez!

140413-149666

Not resolved because I just logged in to double check.

If you get one of the automated replies, you can get the ticket number there (in your email). I don't know of any way to actually view your tickets in-game or at the website.

Thanks Requielle. Just another example of this game being released before adequate testing I guess. No way to review support tickets to add info?? Geez.

By the way, just go the email, 45 minutes after I posted my support ticket. The email states STATUS: SOLVED. Not true. Another glitch in the system.

Vordar

I think they are just stamping the solved status to everything. Not to be apologetic or anything but I think they just mean it got escalated so its not theirs anymore.

poochie

140414-004552 yea saw my bank was 60/60 instead of like 100/100 or whatever rank of bank space I'm on because I got a sapphire out of a bag in a dungeon run and saw that I only had that 1. Like where's my 50 or so other sapphires?

brianf123nub19_ESO

x82nd wrote: »

I am devastated... Just had my bank (and upgrade) wiped as well... Ticket number is 140414-003306

I was having such a great time in this game too but having all my harvests and crafting resources just poof.... just takes my will to play.

My feelings exactly. If things aren't made right within a few days/this week I will cancel my sub. Makes me sad. I love the game but this is totally game breaking for me. Good luck devs!!!

140413-062186

Tweek

brianf123nub19_ESO wrote: »

x82nd wrote: »

I am devastated... Just had my bank (and upgrade) wiped as well... Ticket number is 140414-003306

I was having such a great time in this game too but having all my harvests and crafting resources just poof.... just takes my will to play.

My feelings exactly. If things aren't made right within a few days/this week I will cancel my sub. Makes me sad. I love the game but this is totally game breaking for me. Good luck devs!!!

140413-062186

I second this statement.

Furytheoriginal

Incident: 140413-114709
Bank went from 100/100 to 0/60
Items went poof
Got an entire new set of welcome to the game emails with another Ring of Mara, Map packs, etc when the bank got reset

Happened when I dumped a bunch of loot into the bank from my main, logged out and logged back in with one of my crafter alts, instantly accessed the bank and boom nothing was there

chriscardpeterboroughub17_ESO

140413-148889

poochie

But I have a suggestion that I see I have another explorers pack in the mail which would make 2. That means I have 2 of the pets and 2 sets of alliance CE treasures maps. Does this mean anything with this current situation?

Putok

Here's my ticket number: 140413-152475

Was just told by CSR not to purchase any more bank slots, and to send in a new ticket if any of my stuff is borked after they patch it.

Vordar

Putok wrote: »

Here's my ticket number: 140413-152475

Was just told by CSR not to purchase any more bank slots, and to send in a new ticket if any of my stuff is borked after they patch it.

Did they say anything about when they planning to patch this by any chance?

Putok

Vordar wrote: »

Putok wrote: »

Here's my ticket number: 140413-152475

Was just told by CSR not to purchase any more bank slots, and to send in a new ticket if any of my stuff is borked after they patch it.

Did they say anything about when they planning to patch this by any chance?

Nope, just "an upcoming patch".

Tweek

Putok wrote: »

Vordar wrote: »

Putok wrote: »

Here's my ticket number: 140413-152475

Was just told by CSR not to purchase any more bank slots, and to send in a new ticket if any of my stuff is borked after they patch it.

Did they say anything about when they planning to patch this by any chance?

Nope, just "an upcoming patch".

I was told "sometime next week" ...I think Tuesday, but they can't say for some reason. If this glitch is not fixed on Tuesday or later in the week...during maintenance I'm quitting this game even though it has not yet effected me.

If it is fixed and the affected receive their items, gold, and skill points back on time, than I'm sticking around for many years to come, as this would be a good sign.

starstruck

@‌ZOS_JessicaFolsom

Incident: 140409-026616

Sanction101

Furytheoriginal wrote: »

Happened when I dumped a bunch of loot into the bank from my main, logged out and logged back in with one of my crafter alts, instantly accessed the bank and boom nothing was there

Exactly what happened to me.

Funkadelic

I had this problem. Question Reference # 140402-001349. It is still not solved. Thanks for any help in advance.

obalasub17_ESO

Same thing here. Question Reference # 140414-003601. Thanks!

Damhurst

My ticket was marked as resolved however I still have missing bank slots and items. Incident: 140409-057275

Thanks

Unsterblich

Add me to the list of people missing their bank upgrades, items, about 18k gold, and gold spent on upgrade slots.

Khylrionb16_ESO

apart from this game breaking bug, I really love this game :-)

ticket marked as resolved but I have yet to see my bankslots and gold back.
Difficult to judge what items are gone as I assume most of the items have been dumped into my character's inventories.

the ticket 140412-026026 has been put on resolved.

the ingame tickets were never answered, acknowledged, ...

Thanks in advance for solving this for the whole ESO community!

Prosequence

I lost my inventory and equipped gear, my banks inventory magically appeared in my inventory, all of my guilds vanished, my horse went walk abouts and my skill points have disappeared. 24 hours later and all I get is a phone call saying "Hello, we know about the problem you reported in your ticket, thank you." That's it, that's all he said.

I have a level 43 character that I now cannot play, and I am not going to make a new character and start from scratch just because ESO can't get their *** together, I cannot play a game that I am PAYING to play - absolutely ridiculous. They would want to give me some good compensation for this or I will be cancelling my subscription and making a formal complaint...

Vordar

Ok, Bank just reset again got the mails once more (I was not even moving between alts was just fighting when I got the mails) and this time there's nothing in the Bank.

I didn't have much in there in view of the problems happening, but just a heads up this is getting worse by the minute.

The new ticket I opened is: 140414-013097