I lost everything in my bank at 10:55 this morning. By 15:55 I got my stuff back. I've just realised that the extra slots I bought for my bank are now lost. Ticket number 140413-049598. If I can't get the space back, I'd like the gold back that I spent on it.
First person I've seen report they got anything back. This is promising
Response By Email (Victor) (04/13/2014 03:44 PM)
Long Live King Emeric!
Thank you for contacting The Elder Scrolls Online Team.
I would like to apologize for the ongoing issue. We are currently investigating a fix for the issue regarding bank space.
We are confident at this time that no slots and no items have been lost, and that we will be able to return your belongings to you in a future patch. We recommend that players not purchase additional bank spaces, as they may be lost when this is fixed in an upcoming patch. If you are out of room and need to purchase more bank slots, please contact <a target = 'new' title='Click to follow link http://help.elderscrollsonline.com'/track/AvOKsQonDv8S~cGfGqwe~yINnp8qaC75Mv~Y~zj~PP8R href="http://help.elderscrollsonline.com/app/home/track/AvOKsQonDv8S~cGfGqwe~yINnp8qaC75Mv~Y~zj~PP8R" dir="ltr" style="color:#0066CC;text-decoration:underline;">customer support once this issue is resolved, and we will be happy to assist you.
We apologize for the inconvenience, and ask that you please bear with us as we work on a solution.
I shall forward this information to our specialized Sorcerers, they will be in contact with you regarding this issue. Thank you very much for your patience regarding the issue, and we hope for a swift resolution.
Thank you for your continued interest and support!
Let the field of Cyrodiil run red!
Victor, The Elder Scrolls Online Team
Question Reference # 140413-096961
Date Created: 04/13/2014 03:38 PM
Date Last Updated: 04/13/2014 03:44 PM
Status: Solved
I don't believe the items were restored in the usual sense. Remember, the symptoms of the bug go something like this (redacted)
Greetings Adventurer!
Thank you for your report. We are investigating the issue with player banks losing items. We are confident at this time that no items have been lost, and that we will be able to return your belongings to you in a future patch.
I'd like to apologize for the inconvenience, please bear with us as we figure out the solution to this problem.
Thanks!
It's a good job i keep an eye on the forums, this is ridiculous!
The errors, the half completed jobs, the time it's taken, further errors, I've had better customer service from EA, and there hopeless. I'd have better luck píssing in to the wind.
Question Reference # 140408-054845
Date Last Updated: 04/12/2014 12:20 PM
Status: Solved
Email quote:Greetings Adventurer!
Thank you for your report. We are investigating the issue with player banks losing items. We are confident at this time that no items have been lost, and that we will be able to return your belongings to you in a future patch.
I'd like to apologize for the inconvenience, please bear with us as we figure out the solution to this problem.
Thanks!
So no it's not solved, it's outstanding. I'm on the verge of just saying to hell with this.
I'm still missing:
The bank slots (I've already repurchased the upgrade so may as well give me the gold back).
The gold that was in the bank. (I think it was around 2,000? Possibly 3,000. As it's "Not really lost" You'll know anyway).
The items. and as I've already refilled the bank I am using now you may as well mail me them all as I can assure you they will not fit in to the space I have left.
Kind regards.
ZOS_JessicaFolsomZOS_JessicaFolsom Administrator, Moderator admin
Please inform your customer service staff to stop marking these requests as solved. You asked us to petition and tell you if they have erroneously being marked as solved. They are marking our new petitions we are making per your request as Solved.
when I log on to my nightblade I got mail, that had the preorder items even though I already got them long ago.
ZOS_JessicaFolsomZOS_JessicaFolsom Administrator, Moderator admin
Please inform your customer service staff to stop marking these requests as solved. You asked us to petition and tell you if they have erroneously being marked as solved. They are marking our new petitions we are making per your request as Solved.