The Elder Scrolls Online

Maintenance for the week of April 13:
• PC/Mac: No maintenance – April 13
Update 50 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts

Issue resolved !

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Promontory_Rider
Promontory_Rider
✭
thank you Colby from the ESOL email team, I am very grateful for your assistance !
Edited by Promontory_Rider on April 13, 2014 9:03PM
  • Vlas
    Vlas
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    Support will force your code through without payment options
  • Lox
    Lox
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    Vlas wrote: »
    Support will force your code through without payment options

    This, phone them up (as many other have done and has been posted about on these forums).

    Ranting here, unfortunately, will get you nowhere.

  • Promontory_Rider
    Promontory_Rider
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    Thats what I heard but after 4 hours on hold and one opened ticket I have yet to hear from cust. support . (shrug) I'm hoping a cust. support agent reads this and takes care of business !
  • Vlas
    Vlas
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    Promontory_Rider wrote: »
    Thats what I heard but after 4 hours on hold and one opened ticket I have yet to hear from cust. support . (shrug) I'm hoping a cust. support agent reads this and takes care of business !

    Dont count on it... you will have to be proactive, they dont care.
  • Promontory_Rider
    Promontory_Rider
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    Vlas, thats the vibe I am picking up on, yesterday I opened a call back ticket , and called the number I was given after my 1st contact with cust. support due to best buys failure to send a live game code , four hours later nothing, crickets. I understand they are overwhelmed but this does nothing to quell my anticipation to play the game . I hate to go to facebook and air my dirty laundry out there in public, this is why I tried here .
    Anyhoo, thanks for the input, have fun , hopefully I will get to play soon, maybe even today ! :neutral_face:
  • Aren_Liore
    Aren_Liore
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    The customer support team is by far the best I've ever dealt with. I have always had quick, friendly, and superb interactions with them and that has been consistent from early beta all the way to post launch. I suggest contacting the support team by email here:

    https://help.elderscrollsonline.com/app/ask/session/L3RpbWUvMTM5NzQwMjI5OC9zaWQvaVZFTEhIUmw%3D

    be patient and polite, the support team will do their best to help you.
  • Vlas
    Vlas
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    BAHAHAHAHAHA...
  • Fenbrae
    Fenbrae
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    You now you can just pay with a credit card right?
    If you don't own one, you can link your bank account to a PayPal account and pay that way. It takes a few days but it's a lot faster than waiting on the support crew.
    Currently playing:
    Swims-In-Sap - CP200+ - Argonian Templar

    I like my healing like i like my characters: generic
  • Promontory_Rider
    Promontory_Rider
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    Hee Hee Hee , gee thx Vlas
  • Nebthet78
    Nebthet78
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    Fenbrae wrote: »
    You now you can just pay with a credit card right?
    If you don't own one, you can link your bank account to a PayPal account and pay that way. It takes a few days but it's a lot faster than waiting on the support crew.

    People shouldn't be being forced to use anything other than their preferred payment method. Peter Hines in several interviews states the game time cards were suppose to be out for those without Paypal and Credit Cards could play the game right away, which has turned out to be an out right lie.

    I am also having issues with customer support resolving my issues. It has been 4 days now and I haven't received a response from my escalated ticket. Anything escalated should be responded to within 24hrs.. Now any new inquiries, even different ones are being ignored.

    I am ready to get a lawyer to subpeona some information.
    Far too many characters to list any more.
  • Promontory_Rider
    Promontory_Rider
    ✭
    Yeah, if I wanted my credit card info in the hands of Zen. I would have already done so .
    It seems to me seeings how this is customer support forum that customer support agents would be scanning these posts to help in resolving issues right here and now .
    I have to imagine I am not the only one with this issue , in fact there my be 100's , perhaps 1000's of people in the same boat. I know that as of today out of 59 total reviews 18 are one star due to this situation.
    When I 1st checked for the cards on amazon it said the 13th , I figured that cool , I can wait till today, perhaps even this coming Tuesday as Tuesday is typically new release day .
    Now amazon says shipping in 2-5 weeks , doh ! :s
    I dont want to 'make waves" I just want to play the game, at this point though I may just get a refund and forget all about it.
    ( been on hold for over an hour now , fingers crossed )
  • ukkar
    ukkar
    Soul Shriven
    i am at the same situation like yours. i contacted the constomer support via online apps, a quick reply within 2 mins, but just throw the informations we already know. credit card or paypal. game time card, soon, but nobody know how long is a "SOON". will hold on to see if there is changes, or, when all run out, inquire a refund would be the last .
  • ukkar
    ukkar
    Soul Shriven
    mine also solved. thanks the support team and ruben.
  • Arsenic_Touch
    Arsenic_Touch
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    Aren_Liore wrote: »
    The customer support team is by far the best I've ever dealt with. I have always had quick, friendly, and superb interactions with them and that has been consistent from early beta all the way to post launch. I suggest contacting the support team by email here:

    .

    What is this I don't even? What you said is not what is happening, not by a long shot.
    ☠ Is it better to out-monster the monster or to be quietly devoured? ☠

    ╔═════════════ ೋღ☃ღೋ ══════════════╗
    "Hope can drown lost in thunderous sound."
    "Fear can claim what little faith remains."
    "Death will take those who fight alone."
    "But united we can break a fate once set in stone."
    ╚═════════════ ೋღ☃ღೋ ══════════════╝

    NA // Ebonheart Pact // Leader of CORE Legion // Namira Beta Tester // VR11 NB
  • Promontory_Rider
    Promontory_Rider
    ✭
    Arsenic_Touch wrote: »
    Aren_Liore wrote: »
    The customer support team is by far the best I've ever dealt with. I have always had quick, friendly, and superb interactions with them and that has been consistent from early beta all the way to post launch. I suggest contacting the support team by email here:

    .

    What is this I don't even? What you said is not what is happening, not by a long shot.

    Actually A_L is spot on A_T , at first when I looked at the email option it stated "one business day" which is why I chose to call , Saturday night I had the speaker phone on for four hours and left my number on the callback option .
    After taking A_L's advice I sent a email and within 30 minutes I got my 1st response , within the hour I was playing . Which is pretty amassing considering the stress load these folks are facing right now.
    btw , thx A_L ! ;)
  • Reignskream
    Reignskream
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    Arsenic_Touch wrote: »
    Aren_Liore wrote: »
    The customer support team is by far the best I've ever dealt with. I have always had quick, friendly, and superb interactions with them and that has been consistent from early beta all the way to post launch. I suggest contacting the support team by email here:

    .

    What is this I don't even? What you said is not what is happening, not by a long shot.

    Maybe not for you, but for him it was, and for me, i had great customer support as well. I apologize in advance your having such troubles, but not everyone got horrible customer support from ZOS.


    Edited by Reignskream on April 14, 2014 7:11PM
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