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Submitted ticket but it is not showing up in ticket history

SaltySudd
SaltySudd
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I just submitted (and resubmitted) a ticket, but it is not showing up in my ticket history. Nor did I receive an email confirming that I submitted those tickets. Is there any way to verify whether or not they went through?
Stop exploiting players.
PC NA: CP 810+
Xbox NA: CP 810+
| vMA Flawless | | vDSA | vAA HM | vHRC HM | vSO HM | vMoL | vHoF | vAS+2 | vCR | vSS HM |
| DK tank | Warden tank | NB tank | Templar healer | Warden healer | Magsorc | Magblade | Magplar | Crafter |
  • ZOS_BillE
    ZOS_BillE
    admin
    @SaltySudd

    We can look into whether your ticket was submitted correctly.

    Do you have a ticket number?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • SaltySudd
    SaltySudd
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    @ZOS_BillE unfortunately I do not have a ticket number, after submitting the ticket it took me to my ticket history page and I never received an email or any sort of confirmation. The same thing happened when I tried submitting it a second time.
    Stop exploiting players.
    PC NA: CP 810+
    Xbox NA: CP 810+
    | vMA Flawless | | vDSA | vAA HM | vHRC HM | vSO HM | vMoL | vHoF | vAS+2 | vCR | vSS HM |
    | DK tank | Warden tank | NB tank | Templar healer | Warden healer | Magsorc | Magblade | Magplar | Crafter |
  • Bexy
    Bexy
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    I have the same problem, I think I opened a thread about this issue in the wrong forum (I did not notice this section in time, sorry. I'm not really familiar with the forum): https://forums.elderscrollsonline.com/en/discussion/479963/i-cant-submit-a-ticket

    I did not get a ticket number either.
    Edited by Bexy on June 13, 2019 9:14PM
  • Bexy
    Bexy
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    I tried it again this morning (3rd ticket), still no ticket number, they are not on my ticket list and no confirmation e-mail. Meanwhile, I'm afraid support can see them and think I'm insane!

    Edit: After trying several browsers, cleaning cache, disabling every extension without luck, I decided to submit the ticket (about my missing E3 items) to a different section. Instead of "missing item" I chose "I have a question about a sale/offer" and this time I finally got a ticket number and it shows up at "recent tickets". This is so weird. :hushed:
    Edited by Bexy on June 14, 2019 8:14AM
  • spud7713
    spud7713
    Soul Shriven
    I had some tickets go straight to "Feedback" which was very strange
  • Thorntongue
    Thorntongue
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    Sounds like someone is trying to get credit for closing tickets instead of helping people out. I submitted a ticket 2 days ago and found that it was gone a few minutes ago, I was only able to see it on the feedback page.
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