Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6

We, the players, deserve playtime compensation for this.

  • Eris
    Eris
    ✭✭✭✭
    It might be a single player game, but I remember the deployment of Ultima 9: Ascension. It was bad, and there were a couple of patches that made it a little better but it still didn't work really well. EA/Origin (mostly EA by then) basically said, you've got what your getting, not elf-off. That was it.

    Really, really bad launches don't look like this. This isn't great, but it isn't bad. Bad launches look like Tabula Rasa. It was so bad the chief designer actually left the planet to get away from the press (well not really, but it sure looked like it when he went into to the ISS for a week).

    If you remember the launch of UO then you would remember that it spent a huge amount of time in beta testing with an insane number of testers for any game to that point. It was not without its trouble at launch and for a time after that. Even over a decade later they are still fixing bugs... and UO is relatively simple coding by comparison with modern MMOs.

    Anyways, there have been numerous bad launches for games that did pretty well. City of Heroes was notorious for not only bad launches but really bad issues (major patches) which always seemed to take several smaller patches to fix. Of all the launches, I can recall in CoH the only one that seemed to work well was the last Going Rogue... one big difference is while people complained a lot, most players realized that it would get fixed, because whatever broke it generally did get fixed.

    So relax, take a breath, be patient and see how the next few patches change things.
    Side effects of reading messages on forums can cause nausea, head aches, spontaneous fits of rage, urination due to intense laughter, and sometimes the death of your monitor or other object in throwing range. If you find that you are reading forums more than 24 hours a day, please consult your nearest temporal physicist.
  • Yasha
    Yasha
    ✭✭✭✭✭
    Yasha wrote: »
    I have been in four mmo launches- GW2, Tera, NW, and Rift. None of them had so much downtime, so much difficulty logging in, and only NW had an issue as serious as the bank etc. bug in ESO.

    Could you provide an example from a game that doesn't suck? That would probably be more germane to the discussion.

    What the hell has your taste about games got to do with it? Four other recentish quite popular mmos that launched in a far better state, and that's only the ones I have participated in.
  • Kenny_McCormick
    Kenny_McCormick
    ✭✭✭
    No, we aren't.

    6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

    ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or geographic locations, at any given time, or that it will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law, ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content, for any reason.



    ZeniMax may patch, update, or modify at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law, You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, User-Generated Content and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
    --

    Bolded the important parts.
    Bumping this for all to see

  • Shanna
    Shanna
    ✭✭✭
    Unvalid wrote: »
    I was going to complain about something, but I don't have the willingness to devote more then the amount of time it takes me to explain that i cant spend more time to complain about something so unimportant in my life. I have real worries, you probably do too if you think about it. do something good in the time you would otherwise waste it sitting and getting nothing that will last done.

    yammer yammer. cmon people better yourselves.

    yet you took the time to complain about complainers. hmm.

    This is all part of the game.
  • Vlas
    Vlas
    ✭✭✭
    To be fair, although MMO launches are usually bug riddled, most MMO companies don't brag about how lag free and smooth the launch is going to be like this one did. They set the bar and have failed to live up to it.

    This is my response. If you talk to talk, you better walk the walk. This is why I made this post.

    Good point... I mean I never remember anyone doing that. Lets not forget the Consumer Protection arm of the government that certain people in Congress have stopped that would allow consumers to have a voice so that when people do attempt to "talk the talk" and fail on "walk the walk", they get punished.

    So... why do you think companies still lie?
  • tripiseanb14_ESO
    tripiseanb14_ESO
    ✭✭✭
    Exactly how much compensation do you want? Servers been down for about 30 minutes.
    Would the $0.01 really make you feel better?
  • cjmarsh725b14_ESO
    cjmarsh725b14_ESO
    ✭✭✭✭
    Let me guess, someone stole your sweetroll?
  • Vlas
    Vlas
    ✭✭✭
    Ok, let me see. 1 free month divided by 30 days... your compensation is zero.

    yeah u got a month free....u get no compensation.....i have no idea why this thread is even here.....and also....read the EULA.....it tells u all this lol......all of u need to learn to play with what u got.........sure it has bugs BUT u need to be patient and let them work on it....so far ive seen almost 16k players post on forums....game has alot of subs and we wont have to worry about the game going until they absolutly HAVE to launch F2P..which i highly doubt they will...they had a smooth launch...yes there were unforseen bugs and glitches but thats to be expected a week into launch....i bet u 1k in-game gold....that by the end of this month..most bugs will be worked out :)

    It isnt "free", buddy.
  • Creepypasta
    Creepypasta
    ✭✭
    Rhapzdy wrote: »
    Rhapzdy wrote: »
    Rhapzdy wrote: »
    Why on earth is everyone complaining so much? This is the end of week one... This game is beautiful and actually very fun. They spent years developing it, countless hours, days, weeks, YEARS of effort to provide us with entertainment. Suddenly (how many? enter X number here...) people are attempting play all at once and there are (gasp!) issues that they are working on. Relax; it sucks, yes. But it's not an actual big deal in the grand scheme of life. I'll give you 49 cents out of my own pocket to compensate you for this one day of lost funds, if it makes you feel better.

    Some people only have weekends to play. How many weekends are in a month? Redo the math. Then offer to compensate me. I'll gladly take you up on it.

    I have two jobs, in my last semester of full time college (16 credits, which is four classes), and I have a 7 year old child. I completely agree, some of us only have weekends to play; in fact, I only have weekend evenings to play, honestly. The math is $15 per month divided by 30-31 days, which is 49 cents per day, roughly. 48-50 cents per day, if you want me to get really specific. Which is actually absurd when this month is free of a subscription charge, but that's what I was using as a basis for reimbursement. It's absurd to ask for any type of compensation for the purchase of the game in terms of days played, right? The Halo games take like 3 days to beat, does that mean I should ask for compensation because I find them to be a rip off? If I want to be an a-hole maybe, lol. I paid for the Imperial edition of this game, I find it to be wonderful and I look forward to years of playing. Maybe I'm the only one not complaining about one day of lost time, even after spending 12 hours today studying for a test in Business Tax and all I wanted to do was end the day in Tamriel only to spend 20 minutes, literally, waiting to load into Cyrodiil and it never loaded. Just saying, it's really not that big of a deal.


    You are right, my panties aren't in a bunch about it. Just stating a thought.

    Maybe that is also why this month is free, definitely something to consider. I am mainly thinking from a business standpoint. On what I think is the right thing to do.

    Congratulations on your last semester of college, I wish you well irl and in Tamriel.

    Thank you for the comment! To you as well, you seem like a stand-up guy (or girl) or rather, an al dente one.

    It's probably why the first month is free, sure. Plus the chunk we put it out in the beginning for the software itself, maybe some goodwill so to speak. You have a point thought; it does suck to pay for a product you can't use and I certainly don't disagree with that. Games though, they take so much effort on the part of the developers and there's so much behind the scenes we don't necessarily know about. With the Elder Scrolls in particular I think there's so much potential and it's going to be such a great game, for me I'm just thrilled to be finally in the launch days.

    I honestly don't know why I didn't expect this thread to blow up so much. In all honesty, I just knew that I would finally get a response to my ticket if I posted something. That has been the trend so far. I bet the thread get's closed soon.

    I hope everything gets worked out, and I too am glad to be part of ESO. I read the terms and conditions, I know I am not legally compensated for jack. It would however be a bold move.
  • Unvalid
    Unvalid
    ✭✭
    Shanna wrote: »
    Unvalid wrote: »
    I was going to complain about something, but I don't have the willingness to devote more then the amount of time it takes me to explain that i cant spend more time to complain about something so unimportant in my life. I have real worries, you probably do too if you think about it. do something good in the time you would otherwise waste it sitting and getting nothing that will last done.

    yammer yammer. cmon people better yourselves.

    yet you took the time to complain about complainers. hmm.

    and you missed the whole point
    "I dual wield two dwarves dual wielding two two-handed swords in two-handed grips with one hand in each hand"
  • Zubawa
    Zubawa
    Unvalid wrote: »
    I was going to complain about something, but I don't have the willingness to devote more then the amount of time it takes me to explain that i cant spend more time to complain about something so unimportant in my life. I have real worries, you probably do too if you think about it. do something good in the time you would otherwise waste it sitting and getting nothing that will last done.

    yammer yammer. cmon people better yourselves.

    How did you get your avatar to change? I tried and it wouldn't select the one I wanted lol

    Ebonheart Pact- Judas The Wicked -Sorcerer


    “We are Ebonheart. We are as one. And by this, our victory is assured.” – Jorunn The Skald-King

  • Kenny_McCormick
    Kenny_McCormick
    ✭✭✭
    Vlas wrote: »
    Ok, let me see. 1 free month divided by 30 days... your compensation is zero.

    yeah u got a month free....u get no compensation.....i have no idea why this thread is even here.....and also....read the EULA.....it tells u all this lol......all of u need to learn to play with what u got.........sure it has bugs BUT u need to be patient and let them work on it....so far ive seen almost 16k players post on forums....game has alot of subs and we wont have to worry about the game going until they absolutly HAVE to launch F2P..which i highly doubt they will...they had a smooth launch...yes there were unforseen bugs and glitches but thats to be expected a week into launch....i bet u 1k in-game gold....that by the end of this month..most bugs will be worked out :)

    It isnt "free", buddy.

    yes it is...noone gets billed till the end of the 30 day of free game time period...so...we are playing for free with an inactive sub (active with Payment BUT they wont make us pay till the month AFTER our free time is up)

    Edited by Kenny_McCormick on April 13, 2014 4:17AM
  • parano1dandro1d
    No, we aren't.

    6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

    ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or geographic locations, at any given time, or that it will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law, ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content, for any reason.



    ZeniMax may patch, update, or modify at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law, You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, User-Generated Content and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
    --

    Bolded the important parts.


    thats all well and good but its something called customer service, you want customers, you need good service.
  • tawnyshadowb14_ESO
    tawnyshadowb14_ESO
    Soul Shriven
    Bouvin wrote: »
    Alyrn_Grey wrote: »
    The OP has clearly NOT played MMO's since UO or she would not have made such a daft statement. Many many many MMO's have had much much rougher launches with much more serious problems.

    There are definitely problems that need to be fixed for EOS but really over all they are not as major as a number of other MMO's have had at launch.

    I dunno, I've played at least half of the MMOs since UO at launch and/or beta tested and I don't remember this much down time, especially during weekends. They all had bugs... but I have to say the "not being able to attack and running slow bug" is pretty harsh and Beth/Zenimax hasn't even acknowledged it exists yet.

    Longest down times I remember are 3-4 hours, which people were freaking out about. But ESO has had a 16 hour downtime already and this one is estimated at 11 hours and it's only a week into launch.

    And you are getting 11 hours downtime from where? They just said it was going down and wou let us know when they know more?
  • Valethar
    Valethar
    ✭✭✭✭
    Vlas wrote: »
    Valethar wrote: »
    They owe us nothing, and you're entitled to nothing because of the downtime. Go back and read the EULA, etc..

    The only issue I have with the downtimes is that they have a bad habit of giving all of 5 minutes notice with zero information about what's going on. They need to learn to communicate better.

    So you are telling me they dont even owe us good support?

    Interesting... I will wait for you to have an issue.

    I've had several issues. That said, I'll repeat myself. Go read the EULA again. You're not entitled to any compensation related to downtime. I said nothing about providing proper support.
    Resistance is not futile! Say no to the Greed Collective™. Boycott Crown Crates.
  • Randazzo
    Randazzo
    ✭✭
    yes it is...noone gets billed till the end of the 30 day of free game time period...so...we are playing for free with an inactive sub (active with Payment BUT they wont make us pay till the month AFTER our free time is up)

    So you got a free copy of the client?
  • tawnyshadowb14_ESO
    tawnyshadowb14_ESO
    Soul Shriven
    I have played MMOs since Ultima Online...

    Never before has something become such a clusterflock of serious, impairing problems occurred without some form of playtime compensation.
    *snip*

    LOL, Ive played 3 MMO's from day 1, and all three were clusterfucks so to speak. In fact, The Secret World was so bad that the GM's started giving people quest completes in order to progress through the game.

    This startup, although it seems to have a few problems, feels like its been out for months, not weeks.

    lol I remember sitting on that Stupid Carnival quest in Savage Coast because the Clown would not spawn at the bumper cars! Huge groups standing around for hours as a GM spawned him.
  • Valethar
    Valethar
    ✭✭✭✭
    Valethar wrote: »
    Columba wrote: »
    this game is the buggiest launch I've seen in 10 years

    You missed Defiance last year. That one had Amtrak written all over it.

    It's over a year later and they're still having launch issues. ;)

    OMG, Arsenic!

    And yes, they are. LOL

    That's what they got for not listening to us in Alpha.
    Resistance is not futile! Say no to the Greed Collective™. Boycott Crown Crates.
  • Kenny_McCormick
    Kenny_McCormick
    ✭✭✭
    Randazzo wrote: »
    yes it is...noone gets billed till the end of the 30 day of free game time period...so...we are playing for free with an inactive sub (active with Payment BUT they wont make us pay till the month AFTER our free time is up)

    So you got a free copy of the client?

    u dont get my point.....yes we bought the game.....IF we were to get compensation it would be ONLY for the game time..not the actual client and or copy...........point being as we have a "Free Month" of game time we wont get compensation anyways cause we arnt paying the subscription fees till after the "Free Month"
  • Lazrael
    Lazrael
    ✭✭✭
    No, we aren't.

    6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

    ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or geographic locations, at any given time, or that it will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law, ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content, for any reason.



    ZeniMax may patch, update, or modify at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law, You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, User-Generated Content and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
    --

    Bolded the important parts.

    While yes I would grant that from a legal standpoint Zeni isn't accountable, I think from a PR standpoint that, the sheer quantity and severity of some of the issues we have seen, not even the loss in play time, is pretty serious. The customer service and relations have been sub-par in dealing with these issues. Only having experienced a few of these issues myself, and as of yet not even the most severe ones, just seeing them occur is giving me pause to reconsider how much more time and money I want to invest in this game, and company.

    Which is a shame because I do like the game as a whole.
    Artists and Theives...
  • timothycaseyb14_ESO
    Agreed...I'll admit...the launch hasn't been smooth. There's been problems and it's definently not a game I'd say has had a good launch, but it's far from the worst launch i've seen.
  • Zubawa
    Zubawa
    Valethar wrote: »
    Vlas wrote: »
    Valethar wrote: »
    They owe us nothing, and you're entitled to nothing because of the downtime. Go back and read the EULA, etc..

    The only issue I have with the downtimes is that they have a bad habit of giving all of 5 minutes notice with zero information about what's going on. They need to learn to communicate better.

    So you are telling me they dont even owe us good support?

    Interesting... I will wait for you to have an issue.

    I've had several issues. That said, I'll repeat myself. Go read the EULA again. You're not entitled to any compensation related to downtime. I said nothing about providing proper support.


    Not disagreeing with the EULA, but virtually every company, restaurant, place on earth has some sort of disclaimer about not being liable for something. For example, the steakhouse I work at has a buffet. Theres a little note underneath the menu of the buffet that says Subject to change without notice. Now, if a customer doesn't read that, wants the chicken breast that was listed, and throws a fit, management will do something for the customer (go out of there way for them) with the sole intent of customer retention. That's basic business etiquette.
    Ebonheart Pact- Judas The Wicked -Sorcerer


    “We are Ebonheart. We are as one. And by this, our victory is assured.” – Jorunn The Skald-King

  • Gibber
    Gibber
    Zenimax Online Studios have done, and are doing a great job. From the development teams to customer support staff.

    If you want to express disappointment please direct it towards Zeninax Media Inc. who appear to have pushed ZOS to release a little early like so many corperate entities have done in the past (*cough* EA). They have prioritised the investors short-term return in the stead of what they must hope is only short-term drawbacks. A risk that is not worth taking with the gaming community at large if they have learned anything from the many titles and IP's that have failed before imo.
  • loupokamib14_ESO
    loupokamib14_ESO
    ✭✭✭
    Compensation? Hell I'd be happy with a "Hey ya'll, dev here to say a little something to ya's!"
  • Warhealer
    Warhealer
    Ultima Online had server wide set backs sometimes 2-4 hours at launch...EQ1 was fairly well launched just some server issues and minor quest bugs. DAoC had some connection issues but otherwise ok. LOTRO had a lot of little bugs at launch. Vanguard was pretty much released broken and never recovered. EQ2 was amazing at launch with no game breaking bugs. SWTOR was so bad with connection issues(and still is) that it took absurd amounts of time to load anywhere.

    ESO on the other hand has been pretty smooth aside from minor quest glitches and chat lag. I did not have any bank or inventory issues like some are reporting, I wonder if it had anything to do with add-ons installed? At any rate I just typed this to waste your time and mine and to show you that you clearly have not played the same MMO's I have in the past.
  • Sakiri
    Sakiri
    ✭✭✭✭✭
    ✭✭
    I've played countless MMO's at launch and this is by far the roughest and buggiest. LotRO, EVE, WoW, GW, LoL... they all had their bugs to be sure, but nothing on the sheer scale of this. Full bank wipes? Rollbacks to hours before? These aren't 'launch day server stress bugs', these are GAME. BREAKING. problems that had no good reason not to be addressed and fixed PRIOR to launch.

    you must be remembering a different WoW launch then i did or atleast played on one of the less popular servers i remember rollbacks loot lag quest lag attack lag queues game crashes server crashes.... and quest bugs during the first month of WoW launch

    Rollbacks, most of the PvP realms were completely unplayable, stuck in the bent down and looting position for up to half an hour some nights...

    Yeah. It was seriously broken.
  • Rhapzdy
    Rhapzdy
    Zubawa wrote: »
    All I would like to say is that if your paying for 30 days, then you should get thirty days. So if the servers are down for a total of say 48 hours this month, then we should get 2 free days. Seems logical too me. Imagine if your cable went out for 2 days, wouldn't you want some sort of "sorry about that" from your provider? I expect maintenance and unforeseen circumstances to happen, but in a consumer based industry, making right with customers is all that matters. I personally at this point love the game, and other than right now have not had any issues with downtime or bugs (other than 1 or 2 quests)

    Want, yes. GET, no. I assume you don't have Comcast.
    Rhapzdy wrote: »
    Rhapzdy wrote: »
    Rhapzdy wrote: »
    Why on earth is everyone complaining so much? This is the end of week one... This game is beautiful and actually very fun. They spent years developing it, countless hours, days, weeks, YEARS of effort to provide us with entertainment. Suddenly (how many? enter X number here...) people are attempting play all at once and there are (gasp!) issues that they are working on. Relax; it sucks, yes. But it's not an actual big deal in the grand scheme of life. I'll give you 49 cents out of my own pocket to compensate you for this one day of lost funds, if it makes you feel better.

    Some people only have weekends to play. How many weekends are in a month? Redo the math. Then offer to compensate me. I'll gladly take you up on it.

    I have two jobs, in my last semester of full time college (16 credits, which is four classes), and I have a 7 year old child. I completely agree, some of us only have weekends to play; in fact, I only have weekend evenings to play, honestly. The math is $15 per month divided by 30-31 days, which is 49 cents per day, roughly. 48-50 cents per day, if you want me to get really specific. Which is actually absurd when this month is free of a subscription charge, but that's what I was using as a basis for reimbursement. It's absurd to ask for any type of compensation for the purchase of the game in terms of days played, right? The Halo games take like 3 days to beat, does that mean I should ask for compensation because I find them to be a rip off? If I want to be an a-hole maybe, lol. I paid for the Imperial edition of this game, I find it to be wonderful and I look forward to years of playing. Maybe I'm the only one not complaining about one day of lost time, even after spending 12 hours today studying for a test in Business Tax and all I wanted to do was end the day in Tamriel only to spend 20 minutes, literally, waiting to load into Cyrodiil and it never loaded. Just saying, it's really not that big of a deal.


    You are right, my panties aren't in a bunch about it. Just stating a thought.

    Maybe that is also why this month is free, definitely something to consider. I am mainly thinking from a business standpoint. On what I think is the right thing to do.

    Congratulations on your last semester of college, I wish you well irl and in Tamriel.

    Thank you for the comment! To you as well, you seem like a stand-up guy (or girl) or rather, an al dente one.

    It's probably why the first month is free, sure. Plus the chunk we put it out in the beginning for the software itself, maybe some goodwill so to speak. You have a point thought; it does suck to pay for a product you can't use and I certainly don't disagree with that. Games though, they take so much effort on the part of the developers and there's so much behind the scenes we don't necessarily know about. With the Elder Scrolls in particular I think there's so much potential and it's going to be such a great game, for me I'm just thrilled to be finally in the launch days.

    I honestly don't know why I didn't expect this thread to blow up so much. In all honesty, I just knew that I would finally get a response to my ticket if I posted something. That has been the trend so far. I bet the thread get's closed soon.

    I hope everything gets worked out, and I too am glad to be part of ESO. I read the terms and conditions, I know I am not legally compensated for jack. It would however be a bold move.

    It would be, yes. They did compensate those of us that preordered the game in with two extra days of early access time due to various problems and obstacles to playing. So they certainly aren't stingy thus far and further compensation isn't out of the realm of possibility, despite the fact that they aren't required to do anything per the TOS. As far as the blowing up factor, I can't speak for everyone but I've played a lot of MMO's in my day and it's a very common thing to see someone demanding to be compensated for downtime. I think it's become one of those eye-rolling things now, to be honest.
  • Rousay
    Rousay
    @OP
    Clearly you didn't play WoW at launch. Not only were there hours of queues to get in - when the servers were up - but it was also bug ridden. It went on to become the most successful MMO ever. No?
  • Zubawa
    Zubawa
    Rhapzdy wrote: »
    Zubawa wrote: »
    All I would like to say is that if your paying for 30 days, then you should get thirty days. So if the servers are down for a total of say 48 hours this month, then we should get 2 free days. Seems logical too me. Imagine if your cable went out for 2 days, wouldn't you want some sort of "sorry about that" from your provider? I expect maintenance and unforeseen circumstances to happen, but in a consumer based industry, making right with customers is all that matters. I personally at this point love the game, and other than right now have not had any issues with downtime or bugs (other than 1 or 2 quests)

    Want, yes. GET, no. I assume you don't have Comcast.
    Rhapzdy wrote: »
    Rhapzdy wrote: »
    Rhapzdy wrote: »
    Why on earth is everyone complaining so much? This is the end of week one... This game is beautiful and actually very fun. They spent years developing it, countless hours, days, weeks, YEARS of effort to provide us with entertainment. Suddenly (how many? enter X number here...) people are attempting play all at once and there are (gasp!) issues that they are working on. Relax; it sucks, yes. But it's not an actual big deal in the grand scheme of life. I'll give you 49 cents out of my own pocket to compensate you for this one day of lost funds, if it makes you feel better.

    Some people only have weekends to play. How many weekends are in a month? Redo the math. Then offer to compensate me. I'll gladly take you up on it.

    I have two jobs, in my last semester of full time college (16 credits, which is four classes), and I have a 7 year old child. I completely agree, some of us only have weekends to play; in fact, I only have weekend evenings to play, honestly. The math is $15 per month divided by 30-31 days, which is 49 cents per day, roughly. 48-50 cents per day, if you want me to get really specific. Which is actually absurd when this month is free of a subscription charge, but that's what I was using as a basis for reimbursement. It's absurd to ask for any type of compensation for the purchase of the game in terms of days played, right? The Halo games take like 3 days to beat, does that mean I should ask for compensation because I find them to be a rip off? If I want to be an a-hole maybe, lol. I paid for the Imperial edition of this game, I find it to be wonderful and I look forward to years of playing. Maybe I'm the only one not complaining about one day of lost time, even after spending 12 hours today studying for a test in Business Tax and all I wanted to do was end the day in Tamriel only to spend 20 minutes, literally, waiting to load into Cyrodiil and it never loaded. Just saying, it's really not that big of a deal.


    You are right, my panties aren't in a bunch about it. Just stating a thought.

    Maybe that is also why this month is free, definitely something to consider. I am mainly thinking from a business standpoint. On what I think is the right thing to do.

    Congratulations on your last semester of college, I wish you well irl and in Tamriel.

    Thank you for the comment! To you as well, you seem like a stand-up guy (or girl) or rather, an al dente one.

    It's probably why the first month is free, sure. Plus the chunk we put it out in the beginning for the software itself, maybe some goodwill so to speak. You have a point thought; it does suck to pay for a product you can't use and I certainly don't disagree with that. Games though, they take so much effort on the part of the developers and there's so much behind the scenes we don't necessarily know about. With the Elder Scrolls in particular I think there's so much potential and it's going to be such a great game, for me I'm just thrilled to be finally in the launch days.

    I honestly don't know why I didn't expect this thread to blow up so much. In all honesty, I just knew that I would finally get a response to my ticket if I posted something. That has been the trend so far. I bet the thread get's closed soon.

    I hope everything gets worked out, and I too am glad to be part of ESO. I read the terms and conditions, I know I am not legally compensated for jack. It would however be a bold move.

    It would be, yes. They did compensate those of us that preordered the game in with two extra days of early access time due to various problems and obstacles to playing. So they certainly aren't stingy thus far and further compensation isn't out of the realm of possibility, despite the fact that they aren't required to do anything per the TOS. As far as the blowing up factor, I can't speak for everyone but I've played a lot of MMO's in my day and it's a very common thing to see someone demanding to be compensated for downtime. I think it's become one of those eye-rolling things now, to be honest.

    I will have Comcast shortly (Time Warner). Not like Time Warner is really worth a dang. They are the only cable provider in my area, but that's a whole different issue haha.
    Ebonheart Pact- Judas The Wicked -Sorcerer


    “We are Ebonheart. We are as one. And by this, our victory is assured.” – Jorunn The Skald-King

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