Login Bug (CANNOT LOG IN) Error #318

Blobsky · May 2019

The issue
I can now confirm the solution to the following problem: If you are getting Error 318 during the CHARACTER login for your account (Before ever reaching the game) do as follows. This has appeared following the introduction of the guild management system.

The cause
Having an administrative role on multiple guilds (in this case, 5)

The solution
1) Confirm this is (a) an alt account and (b) has admin roles in multiple guilds
2) Remove the account's rights from many of these guilds, or kick the account entirely
3) Login
4) Thank @AmazingGuilds for the solution, as Zos didn't find it, he did.
5) Hope the issue is resolved properly so we don't have to kick our own accounts simply to play

Further testing
The issue occurs after the 5th guild with permissions for myself, my friend, and another major trader. It therefore appears that having permission to accept invites in FIVE guilds 'seems' to be the problem

r34lian · May 2019

And I'm stuck with 999+ ping in cyrodil

Blobsky · May 2019

r34lian wrote: »

And I'm stuck with 999+ ping in cyrodil

Better 999+ than unable to get ping at all xD

mairwen85 · May 2019

Blobsky wrote: »

Hey,

Maybe somebody else has experienced this and has some sort of solution...

Whenever a friend of mine tries to log onto their account, they enter a loading screen and 5 seconds later get 'kicked for spamming messages too fast'.
- This happens every time, for all characters.
- They have zero addons
- They are not typing anything, they just click their character and wait.

If anyone has a solution we would be very grateful!

When it says 'messages' what it means is 'communications', or requests. This can be caused by many things, several of which you have accounted for. The only thing I can suggest is something on the client, or potentially some kind of ping virus. The latter seems extreme, and unlikely -- has your friend tried to uninstall/repair the client app?

Failing that, look at environmental issues:

Is it a wired connection (i.e. you don't have dropping wi-fi connection (or interference) causing multiple upstream requests)?
Is the connection stable, i.e. no REIN/SHINE issues around the router.

Blobsky · May 2019

mairwen85 wrote: »

Blobsky wrote: »

Hey,

Maybe somebody else has experienced this and has some sort of solution...

Whenever a friend of mine tries to log onto their account, they enter a loading screen and 5 seconds later get 'kicked for spamming messages too fast'.
- This happens every time, for all characters.
- They have zero addons
- They are not typing anything, they just click their character and wait.

If anyone has a solution we would be very grateful!

When it says 'messages' what it means is 'communications', or requests. This can be caused by many things, several of which you have accounted for. The only thing I can suggest is something on the client, or potentially some kind of ping virus. The latter seems extreme, and unlikely -- has your friend tried to uninstall/repair the client app? Is it a wired connection (i.e. you don't have dropping connection causing multiple upstream requests)?

Hey, thanks for the opinion! They have an alt too, and that account works. Only one account fails.
They have uninstalled and reinstalled, and then repaired as well.

mairwen85 · May 2019

Blobsky wrote: »

mairwen85 wrote: »

Blobsky wrote: »

Hey,

Maybe somebody else has experienced this and has some sort of solution...

Whenever a friend of mine tries to log onto their account, they enter a loading screen and 5 seconds later get 'kicked for spamming messages too fast'.
- This happens every time, for all characters.
- They have zero addons
- They are not typing anything, they just click their character and wait.

If anyone has a solution we would be very grateful!

When it says 'messages' what it means is 'communications', or requests. This can be caused by many things, several of which you have accounted for. The only thing I can suggest is something on the client, or potentially some kind of ping virus. The latter seems extreme, and unlikely -- has your friend tried to uninstall/repair the client app? Is it a wired connection (i.e. you don't have dropping connection causing multiple upstream requests)?

Hey, thanks for the opinion! They have an alt too, and that account works. Only one account fails.
They have uninstalled and reinstalled, and then repaired as well.

Well... if one account works 100% all the time, but another one has the repeated unusual behaviour, its a bug report / customer services call.

Blobsky · May 2019

mairwen85 wrote: »

Blobsky wrote: »

mairwen85 wrote: »

Blobsky wrote: »

Hey,

Maybe somebody else has experienced this and has some sort of solution...

Whenever a friend of mine tries to log onto their account, they enter a loading screen and 5 seconds later get 'kicked for spamming messages too fast'.
- This happens every time, for all characters.
- They have zero addons
- They are not typing anything, they just click their character and wait.

If anyone has a solution we would be very grateful!

When it says 'messages' what it means is 'communications', or requests. This can be caused by many things, several of which you have accounted for. The only thing I can suggest is something on the client, or potentially some kind of ping virus. The latter seems extreme, and unlikely -- has your friend tried to uninstall/repair the client app? Is it a wired connection (i.e. you don't have dropping connection causing multiple upstream requests)?

Hey, thanks for the opinion! They have an alt too, and that account works. Only one account fails.
They have uninstalled and reinstalled, and then repaired as well.

Well... if one account works 100% all the time, but another one has the repeated unusual behaviour, its a bug report / customer services call.

this might take some time

Blobsky · May 2019

Still unsolved

ZOS_JesC · May 2019

Greetings, we have two articles on Error 318, has your friend tried all of these steps? Console: https://help.elderscrollsonline.com/app/answers/detail/a_id/29820/kw PC: https://help.elderscrollsonline.com/app/answers/detail/a_id/4669/kw

Blobsky · May 2019

ZOS_JesC wrote: »

Greetings, we have two articles on Error 318, has your friend tried all of these steps? Console: https://help.elderscrollsonline.com/app/answers/detail/a_id/29820/kw PC: https://help.elderscrollsonline.com/app/answers/detail/a_id/4669/kw

Hi JesC,

The first of these relates to console.
-> The account is PC.
The second of these related to addons, internet or message spam
-> The account has zero addons
-> The owner can log into other accounts, just not that one
-> There are zero messages as the error happens during login

Let me know if you have any advice!

GlorphNoldorin · May 2019

Upon firing up Elswyr for the first time, I had repeated hanging load screens while trying to load from the character screen. I dont get an error message but the character load screen hangs and finally ends in task manager showing ESO has stopped responding.

I have repaired the launcher and deleted my settings file which enabled me to log in to a few characters by repeating that process. As it stands now, I can only log in to 1 of my 13 characters. That character was last logged in to Deshan. The other 12 all were last logged in to Reapers March.

Customer service took almost 12 hours to respond with a very un-helpful automated response.

ZOS_JesC · May 2019

If the steps in the article did not resolve the issue, you should have your friend reach out to us via support ticket. It may be an issue related to that particular account.

Erraln · May 2019

Did anything come of this, @Blobsky ? One of my accounts is behaving in precisely the same manner.

Blobsky · May 2019

Erraln wrote: »

Did anything come of this, @Blobsky ? One of my accounts is behaving in precisely the same manner.

Nope, no response to any ticket and nothing here. If you find anytging can you let me know?

arena25 · May 2019

Blobsky wrote: »

Erraln wrote: »

Did anything come of this, @Blobsky ? One of my accounts is behaving in precisely the same manner.

Nope, no response to any ticket and nothing here. If you find anytging can you let me know?

Hey there, OP, Arena25 with some food for thought.

While I'm not sure why your friend is continuing to receive Error 318 on one specific account, based on the fact your friend can log into other accounts and has 0 addons, it might be possible that the account in question might be falsely flagged in regards to fraudulent activity (such as botting/spamming). While I'm not sure why that's the case, botting/spamming is against the ESO ToS, and right now ESO is on heightened awareness for any bots/cheats/spammers as we have many refugees coming over from WoW for various reasons (and one of the reasons is that botting is extremely prevalent, especially in PvP battlegrounds past 10pm).

You've done the right thing by submitting a support ticket, but i also believe they are overwhelmed with support tickets at the moment, so at this point not much you can do but wait and hope for the best.

Blobsky · May 2019

arena25 wrote: »

Blobsky wrote: »

Erraln wrote: »

Did anything come of this, @Blobsky ? One of my accounts is behaving in precisely the same manner.

Nope, no response to any ticket and nothing here. If you find anytging can you let me know?

Hey there, OP, Arena25 with some food for thought.

While I'm not sure why your friend is continuing to receive Error 318 on one specific account, based on the fact your friend can log into other accounts and has 0 addons, it might be possible that the account in question might be falsely flagged in regards to fraudulent activity (such as botting/spamming). While I'm not sure why that's the case, botting/spamming is against the ESO ToS, and right now ESO is on heightened awareness for any bots/cheats/spammers as we have many refugees coming over from WoW for various reasons (and one of the reasons is that botting is extremely prevalent, especially in PvP battlegrounds past 10pm).

You've done the right thing by submitting a support ticket, but i also believe they are overwhelmed with support tickets at the moment, so at this point not much you can do but wait and hope for the best.

Ah, a ban looks different to error 318 anyway - and it affects characters that have never been used yet lets it into that screen. Additionally, they do nothing apart from trade... besides, I think the last tome they logged in was months ago haha

code65536 · May 2019

This has been happening to one of my bank mule accounts. Started happening today.

I cannot log into any character.
Once I select a character, I get the load screen for the zone, and then during the zone load screen, I get Error 318.
My main account and my other bank mule accounts are not affected. Only this one account.
The problem happens only on one server. I get this error on PC/NA, but when I log into this exact same account on PC/EU, it's fine.
Edit: This also happens on every computer that I've tried, including one that has no addons installed.

Blobsky · May 2019

code65536 wrote: »

This has been happening to one of my bank mule accounts. Started happening today.
I cannot log into any character.

Once I select a character, I get the load screen for the zone, and then during the zone load screen, I get Error 318.

My main account and my other bank mule accounts are not affected. Only this one account.

The problem happens only one one server. I get this error on PC/NA, but when I log into this exact same account on PC/EU, it's fine.

Erraln wrote: »

Did anything come of this, @Blobsky ? One of my accounts is behaving in precisely the same manner.

Purely out of interest, which alt has the problem? For her it is the 4th.

Either way, it seems to be alt accounts having this isdue since elswyr

AmazingGuilds · May 2019

I'm having the same issue but the issue is on my main account out of the several I have. My other accounts are not affected, just the main one. I have had issue with not being able to process a ticket from the support part of this website in the past. I have mentioned this several times in the past to them via the mails they issue when an in-game support ticket is posted. Especially when it gears from an error like this (Error 318).

I attempted to check through out the day yesterday and then this morning. And because I knew, going to the support page and clicking the right prompts on what the issue I am having was going to lead to. I went to an old support ticket mail to start the chain of my events. Because I figured. I'll get a faster response.

So here I go. I log into my eso account (can see and view most everything with no issues), go to the forum...see my self logg-in (no issues there either) click the support tab, follow the prompts as I stated & as soon as I get to the part where they want me to re-enter my log information....I get a log in fail. I attempted this several times, even clicked "forgot my password" to get the system to ask me my security question. I answer correctly, get sent another mail. I update my password. I start the process again when it prompts the log information and poof. I've just keep hopping on the merry go round. Log in Fail....I go back to my email and send them another message about not being able to access support and some where it's not talking to the left hand and if you can't access support correctly and I've tripled check my information...I get no where on this. Then I remembered...hmm THIS account. Common sense says, wow I can log into this account, and support ticket for my main. WRONG...same thing. I get into my account then follow the support prompts and it told me on this account same thing. Log in Fail. SO now I openly complain.

I had this exact same thing happen a year ago for almost the same exact thing when I needed to submit a support ticket. Last year it was due to guild mails sending out. This year, I was having an issue with Craftstore Cook not working and I was in my house trying to make drinks when it wouldn't allow me to use the add-on but I turned the add-on off to reloadui and use the base game set up with the provisioning table when it still didn't work, logged out to character screen and then was never able to log back in from the stand point of the Error 318 for spamming. All over trying to make a recipe. And nothing to do with sending out mails.

Blobsky · May 2019

AmazingGuilds wrote: »

I'm having the same issue but the issue is on my main account out of the several I have. My other accounts are not affected, just the main one. I have had issue with not being able to process a ticket from the support part of this website in the past. I have mentioned this several times in the past to them via the mails they issue when an in-game support ticket is posted. Especially when it gears from an error like this (Error 318).

I attempted to check through out the day yesterday and then this morning. And because I knew, going to the support page and clicking the right prompts on what the issue I am having was going to lead to. I went to an old support ticket mail to start the chain of my events. Because I figured. I'll get a faster response.

So here I go. I log into my eso account (can see and view most everything with no issues), go to the forum...see my self logg-in (no issues there either) click the support tab, follow the prompts as I stated & as soon as I get to the part where they want me to re-enter my log information....I get a log in fail. I attempted this several times, even clicked "forgot my password" to get the system to ask me my security question. I answer correctly, get sent another mail. I update my password. I start the process again when it prompts the log information and poof. I've just keep hopping on the merry go round. Log in Fail....I go back to my email and send them another message about not being able to access support and some where it's not talking to the left hand and if you can't access support correctly and I've tripled check my information...I get no where on this. Then I remembered...hmm THIS account. Common sense says, wow I can log into this account, and support ticket for my main. WRONG...same thing. I get into my account then follow the support prompts and it told me on this account same thing. Log in Fail. SO now I openly complain.

I had this exact same thing happen a year ago for almost the same exact thing when I needed to submit a support ticket. Last year it was due to guild mails sending out. This year, I was having an issue with Craftstore Cook not working and I was in my house trying to make drinks when it wouldn't allow me to use the add-on but I turned the add-on off to reloadui and use the base game set up with the provisioning table when it still didn't work, logged out to character screen and then was never able to log back in from the stand point of the Error 318 for spamming. All over trying to make a recipe. And nothing to do with sending out mails.

Any guess to a solution? None of our guilds send mails, nor do either use addons... What solved it for you?

Erraln · May 2019

code65536 wrote: »

This has been happening to one of my bank mule accounts. Started happening today.
I cannot log into any character.

Once I select a character, I get the load screen for the zone, and then during the zone load screen, I get Error 318.

My main account and my other bank mule accounts are not affected. Only this one account.

The problem happens only one one server. I get this error on PC/NA, but when I log into this exact same account on PC/EU, it's fine.

I didn't think to test whether PC-EU would let me log in, but yes, this describes what I'm seeing.

Creating new characters does not allow access. All login attempts fail on the Zone loading screen with Error 318.

Blobsky, I'm hoping that perhaps something will be fixed on the Maintenance. If not, I'll try support this week.

Blobsky · May 2019

ZOS_JesC wrote: »

If the steps in the article did not resolve the issue, you should have your friend reach out to us via support ticket. It may be an issue related to that particular account.

Hi JesC,

It seems this problem is connected to people that play multiple accounts, and not just my friend - I now also have the problem on alt account after testing this theory.

Any ideas?

code65536 · May 2019

@ZOS_GinaBruno This problem still persists after this morning's patch. I've submitted a ticket, #190528-001811.

Sirvandal · May 2019

Did you delete the shader.cooked file and rebooted the game? Maybe it works.

Tasear · May 2019

Maybe gaming mouse issue. Try disabling keyboard from device manager and pulling up vitural one to troubleshoot it

Tasear · May 2019

Blobsky wrote: »

ZOS_JesC wrote: »

If the steps in the article did not resolve the issue, you should have your friend reach out to us via support ticket. It may be an issue related to that particular account.

Hi JesC,

It seems this problem is connected to people that play multiple accounts, and not just my friend - I now also have the problem on alt account after testing this theory.

Any ideas?

I have alt account account too and can't confirm experience so maybe something else?

code65536 · May 2019

Sirvandal wrote: »

Did you delete the shader.cooked file and rebooted the game? Maybe it works.

I would suggest reading the problem description in post #17, since it's pretty clear that it's an issue on their side.

Androconium · May 2019

Advice from Felcign is to just run with scissors.

AmazingGuilds · May 2019

Blobsky wrote: »

Any guess to a solution? None of our guilds send mails, nor do either use addons... What solved it for you?

I finally got my email to my account on my personal account fixed and I used an old Bethsada ticket from the last time to tell them of the continued issue. However, I was finally able to put in a support ticket yesterday and they asked for an error report from my launcher. Which I gladly sent to them reading what explained what they were looking for. I then get a mail about "how to fix the 318 error" on removing my add-ons etc. I did everything that they asked, I waited for the patch today to open up and poof same problem not resolved. I then sent back a message saying that I have several paid accounts. 3 can log in on the same computer but not the 1. Why is it that 3 can and 1 can't? I then told them 2 of my officers were experiencing the exact same issue on alt or main accounts they too have. This isn't an isolated issue nor just a random case but this is happening to a lot of people since early release. SO after that I got a mail asking for the same error report from launcher, so I sent them the support ticket from yesterday, then the new report to do a comparison side by side. I even went to a different computer in the house with the same set up as myself, with the same computer specks.....i could log into 3 of the 4 accounts so there just proved to me that it was not my issue but actually theirs. So as of the word I got from another source. They did state to me personally that it is in fact an internal issue on their end and are working on a resolve.

karmar2008 · May 2019

Same Error 318 problem on my Main account @karmar2008 for the past couple of days. No problem on my alt account @Markar2008 and they both run off the same PC with the same files. I submitted a ticket and no response, I've tried everything as suggested so its definitely a problem on their end. Missing out on daily rewards, writs etc. Been a sub for life since release and never had an issue like this before. I hope its fixed soon as I have a day off today and am missing out on my game time as I only have Elsweyr on my Main account, I'm too poor to purchase another copy

Please ZOS can you get the right team to look at this matter - trying to be patient (taps foot)

AmazingGuilds · May 2019

By the way my main account @mis7up is the account I can't log into...here's my submitted support ticket #190527-005422
@ZOS_GinaBruno I again can log into 3 of my other accounts but my main. I've been talking to a tech on the frontlines named Amy that said she's escalating my ticket to a specialized team. SO....hopefully I can too get a resolve plus would love to have the daily rewards I've lost along the way.