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Transfer failed = lost all mail attachements.

green_villain
green_villain
✭✭✭
from today experience i lost alot valuable items sent by friend

1) he sent items

2) then when i tried to login to one of my characters i was kicked with this error
2RP96.png


3) and after this i logged in and ALL mails i received was without attachements, items vanished...
can support help in this case to restore items?

TLDR
if you sent a mail after patch
to a person who didnt login yet after patch
mail will lost all attachements except gold
Edited by green_villain on February 27, 2019 4:28PM
  • SantieClaws
    SantieClaws
    Community Ambassador
    Khajiit believes this happened to her but with just one attachment.

    This one had the same error the first time she attempted to log in.

    Later this one was able to return to Tamriel successfully.

    A friend sent something in the mail as a present, this one received the mail but nothing seemed to be attached.

    Yours with paws
    Santie Claws
    Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.

    The Santie Claws College of Pocket Engineering - Tange, tange, transfige!

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    https://www.imperialtradingcompany.eu/ - this week our stall is in Daggerfall - for all your shopping needs yes!

    http://www.youtube.com/user/wenxue2222/videos
  • green_villain
    green_villain
    ✭✭✭
    i just tested and its only happening if Recipient of the mail is offline=not in game when mail was sent
  • SantieClaws
    SantieClaws
    Community Ambassador
    This one has checked with the friend.

    Yes a sweetroll was sent but not received.

    The loading screen stole the sweetroll.

    This one would advise others to check their mail carefully for lost attachments.

    Especially if they got the failed transfer message at any time.

    Yours with paws
    Santie Claws

    Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.

    The Santie Claws College of Pocket Engineering - Tange, tange, transfige!

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    https://www.imperialtradingcompany.eu/ - this week our stall is in Daggerfall - for all your shopping needs yes!

    http://www.youtube.com/user/wenxue2222/videos
  • SantieClaws
    SantieClaws
    Community Ambassador
    This one would also add that you should report this to customer services as soon as you can.

    This one will do the same when she returns to Tamriel tonight.

    Yours with paws
    Santie Claws
    Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.

    The Santie Claws College of Pocket Engineering - Tange, tange, transfige!

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    https://www.imperialtradingcompany.eu/ - this week our stall is in Daggerfall - for all your shopping needs yes!

    http://www.youtube.com/user/wenxue2222/videos
  • MyNameIsElias
    MyNameIsElias
    ✭✭✭✭✭
  • green_villain
    green_villain
    ✭✭✭
    i will test more
    looks like its only happening if Recipient logged in for the first time after recent Patch

    same with you? or it wasnt your first login
    @SantieClaws
  • SantieClaws
    SantieClaws
    Community Ambassador
    The first log in this one got the error.

    After that she was able to log in normally the second time.

    Yours with paws
    Santie Claws
    Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.

    The Santie Claws College of Pocket Engineering - Tange, tange, transfige!

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    https://www.imperialtradingcompany.eu/ - this week our stall is in Daggerfall - for all your shopping needs yes!

    http://www.youtube.com/user/wenxue2222/videos
  • ZOS_BillE
    ZOS_BillE
    admin
    For anyone getting "Error 319: Failed Transfer" please try running a repair as described in the article below. If that does not help, you should contact customer support for further assistance.

    What do I do if I get a Error 319: Failed Transfer message when trying to log into a character?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • SantieClaws
    SantieClaws
    Community Ambassador
    The nice support people have now restored the sweetrolls yes :)

    Yours with paws
    Santie Claws

    47220496541_c00e4d0eb3.jpg
    Sweetrolls
    Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.

    The Santie Claws College of Pocket Engineering - Tange, tange, transfige!

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    https://www.imperialtradingcompany.eu/ - this week our stall is in Daggerfall - for all your shopping needs yes!

    http://www.youtube.com/user/wenxue2222/videos
  • green_villain
    green_villain
    ✭✭✭
    @ZOS_BillE this error not repeatable for me, happened only once
    but item loss was significant =(
  • silvereyes
    silvereyes
    ✭✭✭✭✭
    Same thing happened to me on week 1 PTS, but with Rewards of the Worthy mail. The mails just didn't have the attachments, even without me running any addons.

    I reported the issue to ZOS during PTS, and it seemed to be fixed in week 2, so I thought the problem was solved. But maybe their fix wasn't transferred over to the new convert-on-login code that they switched to using for the live rollout.
  • green_villain
    green_villain
    ✭✭✭
    so far 4 accounts of me and my friends lost items due to this

    we submitted 4 tickets

    1) a guy told me how mail system works and how attachements can be lost after 30 days, i told him i know but items was lost and mail was new. He asking me a list of items, i answered. Then another person from CS replied how mail system works :|
    2) ticket closed as duplicate(even its only one ticket from that account) :/
    3) received a looong FAQ how to fix connections issues, not related to question at all :s
    4) a guy told me how to fix error, i told him i lost items, he told he will redirect my ticket to another team, considering i already submitted a ticket in right category - In-game issues - items - item lost

    :|
    Edited by green_villain on February 26, 2019 9:25PM
  • DBZVelena
    DBZVelena
    ✭✭✭✭✭
    so far 4 accounts of me and my friends lost items due to this

    we submitted 4 tickets

    1) a guy told me how mail system works and how attachments can be lost after 30 days, i told him i know but items was lost and mail was new. He asking me a list of items, i answered. Then another person from CS replied how mail system works :|
    2) ticket closed as duplicate(even its only one ticket from that account) :/
    3) received a looong FAQ how to fix connections issues, not related to question at all :s
    4) a guy told me how to fix error, i told him i lost items, he told he will redirect my ticket to another team, considering i already submitted a ticket in right category - In-game issues - items - item lost

    :|

    1: Politely tell them you posted the list of items lot in the ticket already. (And repeat it for visibility)

    2: Re-open ticket and asure then, not a duplicate ticket, just a similar problem. And add a list of items lost.

    3: Check if your ticket is in the right category, if it is, update ticket with a polite message that the issue is not a connections issue but a lost items issue. And add the list of lost items.

    4: Patiently wait on another reply. then repeat that you lost items, with the list of lost items.

    Do remember, support people are underpaid and overworked. Mistakes are easy to make when you only get maybe a minute per ticket to respond. So be patient and persistent. eventually you'll get the right response.
    What are Natch Potes? Can you eat those?
    I believe in Genie-Gina.
  • DragonRacer
    DragonRacer
    ✭✭✭✭✭
    Hmmmm.

    Can someone summarize what happened?

    Were the attachments lost because someone sent the mail before the patch and then their friend logged in after the patch and encountered an error? As a trading guild GM who has sellers in weekly auctions, who send their wares via mail and my organizational system is to leave them in my inbox until auction night to keep track, this news makes me VERY wary for when the patch hits us on console.

    Thinking it's safer to tell all sellers to hold their goods on patch week and not mail them to me until Wednesday after the patch hits Tuesday in two weeks?

    Did this also affect mail such as hirelings or receiving gold from items sold in guild trader?
    PS4 NA. GM of The PTK's - a free trading guild (CP 160+) - and Vice-GM of The Dragon Chasers - a free beginners trading guild (all levels welcome). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • green_villain
    green_villain
    ✭✭✭
    @DragonRacer
    if you sent a mail after patch
    to a person who didnt login yet after patch
  • DragonRacer
    DragonRacer
    ✭✭✭✭✭
    @DragonRacer
    if you sent a mail after patch
    to a person who didnt login yet after patch

    Okay, thank you. That helps to clarify so my guild can try and avoid that happening when we get the patch. Sorry for what's happened to you.
    PS4 NA. GM of The PTK's - a free trading guild (CP 160+) - and Vice-GM of The Dragon Chasers - a free beginners trading guild (all levels welcome). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • green_villain
    green_villain
    ✭✭✭
    case closed for me

    1st ticekts - they returned to me some items, only one mail, it was more items and more mails but its sill better then nothing

    2nd ticket - they returned items that was lost

    3rd and 4th tickets - 150k gold compensations for each

    im satisfied
  • green_villain
    green_villain
    ✭✭✭
    so ZOS sent me a replacement
    i dont know what to say and how to use it

    2S4we.png

    2S4wf.png

  • green_villain
    green_villain
    ✭✭✭
    2S4xq.png

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