This one would also add that you should report this to customer services as soon as you can.

This one will do the same when she returns to Tamriel tonight.

Yours with paws
Santie Claws

This one has now submitted a support ticket as below:

Dear nice people in Traveller Support

When trying to enter Tamriel after the update yesterday this one was booted out on the load screen with an “error 319. failed transfer”.

When this one tried again she was able to proceed normally.

This one then went about her evening business of checking through the mail for crafting materials and complaints about the behaviour of her orc girl in Alinor.

There was a mail from a friend Derlfak. He had attached a sweetroll for this one at the point of sending. No sweetroll was attached in the mail.

Khajiit has verified with the friend that it was sent. She has questioned the orc girl who swears it was not eaten.

Someone clever told this one that it may have fallen between your databases as a result of being sent while the information was being transferred yesterday.

Others on the forum have reported the same issue yes. Though with items other than sweetrolls.

Could you please look between your databases and see if you can find the sweetroll there anywhere on the floor? Khajiit does not mind if there is dust and other things stuck on it. When this one is hungry she is not so fussy no.

Yours with paws
Santie Claws
(unofficial forum cat)

The nice support people have now restored the sweetrolls yes

Yours with paws
Santie Claws


Sweetrolls

Same thing happened to me on week 1 PTS, but with Rewards of the Worthy mail. The mails just didn't have the attachments, even without me running any addons.

I reported the issue to ZOS during PTS, and it seemed to be fixed in week 2, so I thought the problem was solved. But maybe their fix wasn't transferred over to the new convert-on-login code that they switched to using for the live rollout.

green_villain wrote: »

so far 4 accounts of me and my friends lost items due to this

we submitted 4 tickets

1) a guy told me how mail system works and how attachments can be lost after 30 days, i told him i know but items was lost and mail was new. He asking me a list of items, i answered. Then another person from CS replied how mail system works
2) ticket closed as duplicate(even its only one ticket from that account)
3) received a looong FAQ how to fix connections issues, not related to question at all
4) a guy told me how to fix error, i told him i lost items, he told he will redirect my ticket to another team, considering i already submitted a ticket in right category - In-game issues - items - item lost

1: Politely tell them you posted the list of items lot in the ticket already. (And repeat it for visibility)

2: Re-open ticket and asure then, not a duplicate ticket, just a similar problem. And add a list of items lost.

3: Check if your ticket is in the right category, if it is, update ticket with a polite message that the issue is not a connections issue but a lost items issue. And add the list of lost items.

4: Patiently wait on another reply. then repeat that you lost items, with the list of lost items.

Do remember, support people are underpaid and overworked. Mistakes are easy to make when you only get maybe a minute per ticket to respond. So be patient and persistent. eventually you'll get the right response.