Face it. Zenimax are handling us by ignoring us.
No official statement. No apologies. Nothing. Great way to treat your top customers!

If they want my understanding, I want them to get up on stage and cry just like Yoshida of final fantasy did:
https://www.youtube.com/watch?v=JE9G3ByXKIE&feature=youtu.be&t=36s

I'm getting the feeling the Zenimax standpoint on this is ignore it for a week and it will all even itself out, sure with some bad blood generated in the process. after talking with amazon customer service they are amazing and I truly believe this was a problem with zenimax. amazon answers the phone when you call talked to me for 20 mins did everything in their power to help me and even refunded my premium shipping cost even tho it was obviously not their fault. I wish the problem was on amazons end because they would actually fix it, in a fast and professional manner with great customer service. maybe I just got lucky but both people I talked to at amazon were amazing.

ZOS_JessicaFolsom wrote: »

Hi everyone,

Amazon has confirmed to us today that customers affected by the delayed Imperial Edition shipment will be offered an Amazon credit amount. Amazon also confirmed that they are currently sending out emails including details to those affected, starting today, so please keep an eye out.

@ZOS_JessicaFolsom‌

I appreciate that we finally got a response on this thread. Thank you for that. However, please escalate to your management that this does NOT solve the problem or really even answer it. The problem is that those of us effected can not play. We need something that solves that problem. Not an excuse that it is Amazon's fault and nothing else can be done.

The fact of the matter is that I received an email from ESO promoting the CE edition ... the email was not from Amazon, I did not seek them out, they did not seek me out. The link I clicked in that email took me to the ESO site where I was required to purchase from them ... by direction from ESO. This makes it an ESO problem.

I received an email from a CSR stating that I should have known there would be issues. Well if that is the case, then why didn't you know and why did you contract with them?

This whole thing is completely ridiculous. You guys need to put a real solution in place to help the people that paid the most. We all could have gone down to the retail store or online and paid the cheapest rate. We chose to pay the highest rate and you are offering nothing.

takai.kurosawab14_ESO wrote: »

ZOS_JessicaFolsom wrote: »

Hi everyone,

Amazon has confirmed to us today that customers affected by the delayed Imperial Edition shipment will be offered an Amazon credit amount. Amazon also confirmed that they are currently sending out emails including details to those affected, starting today, so please keep an eye out.

Great, now what about us BestBuy and GameStop customers?

Here, here! Not all of us are having Amazon problems. It seems to be every Retailer. I personally purchased from EB Games, does that mean I receive nothing?

Man, this is a weird backwards lottery... And I think I may have won!

maybe you guys can use the credit to buy a different game to play and sub to eh

A large yellow rectangle

The best solution I can think of (and still playing teso) is play a month then take a month off, Then play a month etc. At least I didn't pay a years sub fee in advance. I have that to thank for.

sylviermoone wrote: »

ZOS_JessicaFolsom wrote: »

Hi everyone,

Amazon has confirmed to us today that customers affected by the delayed Imperial Edition shipment will be offered an Amazon credit amount. Amazon also confirmed that they are currently sending out emails including details to those affected, starting today, so please keep an eye out.

At least this proves that there has been communication, but it still doesn't resolve the issue of the people that are locked out of the game. Please extend to them the courtesy of letting them enter their sub information so that they can play while awaiting their shipment. This issue should be escalated for everyone that is affected.

Been asking for that since Friday, two days before Early Access ended. Never got a reply to the two tickets that were submitted

Amazon at least tried to do something. Zenimax only banned our access. I still cant play but Zenimax is the guilty party, Amazon cannot ban our access.

ZOS_JessicaFolsom wrote: »

Hi everyone,

Amazon has confirmed to us today that customers affected by the delayed Imperial Edition shipment will be offered an Amazon credit amount. Amazon also confirmed that they are currently sending out emails including details to those affected, starting today, so please keep an eye out.

Sorry, but as others have pointed out, Zenimax should take SOME responsibility for this fiasco and own up to it.

I've dealt with dozens of companies. When they are (partially) at fault, the usual response is:

1) They apologize
2) They do everything they can to make things right (like extending the access in a show of good faith)

We haven't gotten either. If Zenimax REALLY cares about its customers, this is the proper way to handle things. Not pass off the blame to a 3rd-party retailer.

ESO is the one that banned our access. After we paid $100 for a preorder.

Get that? Zenimax/Eso are the only people on the face of the earth capable of banning our access.

How really dumb of us all to PREORDER and actually expect to get to play. I mean really, how foolish of us.

I am also stuck in limbo because I wanted the physical extras. So, I paid a premium VIP price and instead of VIP backstage all access I get to lurk on my guild's voice chat and listen to them play. I, also, get to fall behind them progress wise and will most likely have to do the dungeons with a bunch of strangers instead of my friends. LAMO. Zenimax, please, reconsider doing business with BestBuy, Gamestop and Amazon in the future. Just because they are giant companies, doesn't ensure that they will be your best option to provide a service for your customers. If anything, it shows how little they care about your business and its success. I dearly hope your liaison with them, at bare minimum, gives their representatives a good yelling at and a threat of discontinued business in the future. This makes you look bad and your game look bad. Loss of trust and definitely a potential for lost subscribers. If I wasn't so excited about playing the game I would return it upon delivery.

Wow! It seems rumors of not enough physical Imperial Editions are completely false. Amazon is still allowing you to add this item to your cart and you can get it by the 9th if you order in the next 17 hours.

No, these are not being fulfilled by some other merchant, but directly by Amazon. The price is $99. There are other merchants listed in Amazon as selling the physical IE as well, but all of their prices are north of $150.

Well that eases some tension on my end. I was thinking I might not even get a IE copy because of that issue. Now I just have to pray that when it arrives everything is in order.

Still pissed about this whole thing though, but I need to do my taxes anyway.

Kgee wrote: »

Wow! It seems rumors of not enough physical Imperial Editions are completely false. Amazon is still allowing you to add this item to your cart and you can get it by the 9th if you order in the next 17 hours.

No, these are not being fulfilled by some other merchant, but directly by Amazon. The price is $99. There are other merchants listed in Amazon as selling the physical IE as well, but all of their prices are north of $150.

Well that eases some tension on my end. I was thinking I might not even get a IE copy because of that issue. Now I just have to pray that when it arrives everything is in order.

Still pissed about this whole thing though, but I need to do my taxes anyway.

Saw that myself, it has to be the people who canceled their order because they were sick of all the bs, roflll, snag em while you can folks. Just checked and they're still up to buy.