Dungeon Finder not working!!!

Enigmatic · December 2018

XBOX NA. Just gone 2PM AEST.

Logged in and tried to queue my first character of the day. "Unable to queue at this time" @ZOS_GinaBruno and @ZOS_JessicaFolsom

Guess I'll go check out the Crown Showcase as the Crown store always works; right?

John_Falstaff · December 2018

The latest fix (that killed Steam logins for the rest of the day after maintenance) was supposed to fix the queue at the expense of forcing people to spam 'join queue' button. And the result is, now we do have to spam button and then, same glitch persists (PC/EU). Today, were waiting for ten or fifteen minutes in fully premade group, pressing 'F' in response to 'someone declined' message. That's some great bugfixing.

Merlin13KAGL · December 2018

Broke. Again.

4 man premade. NA PC non Steam.

"Someone can't code declined." Repeat.

NoMoreChillies · December 2018

IF you give this dev team money you are happy with this product.

Assass1nN1nja · December 2018

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_MichaelServotte @ZOS_BillE @ZOS_GaryA. I'm on Playstation 4 NA and the activity finder for random dungeons, undaunted pledges, and battlegrounds *** it self after the Saturday ''fix'' patch update. It was working decent Thursday and Friday. Will we get an extension? Or just get the shaft again like last year??? I recommend we just get the rewards through daily log in rewards or new life festival.

Darkmage1337 · December 2018

"Unable to queue at this time." -any time me and/or friends try to queue for Random Daily Battleground and Random Daily Veteran Dungeon. Unable to do either of them. Good game. Great Undaunted event -- that no one can participate in.
Gonna go play something else, since this game is broken, as per usual.

Evergnar · December 2018

PC/NA 12/3
Around 10:30pm est suddenly seems to have bugged out for everyone. Did 4 random dungeons earlier then our group kept getting the decline msg and everybody in zone & guild chats were experiencing the same.

phileunderx2 · December 2018

Can't even que PC na lol.

Keahizu · December 2018

I've been getting the "Someone declined the invite" error for about 10 minutes now. At least I got the tickets earlier today.

Kamanakai · December 2018

I hope they extend the event or compensate for the dungeon finder not working. I want to get my 3 tickets for today!

xaraan · December 2018

Can we just get a daily reward box after hitting the ready check for group for the 100th time as we wait for the finder to work. Because this is ridiculous.

FIX YOUR GAME!!!!!!!!

kezat · December 2018

If this issue is unfix-able perhaps this kind of event should not be done? I mean really this issue has been around for years with multiple "fix's". Not to mention the destroying of the motif prices because of this event....

PC NA
"Someone declined the invite"

And now a new error now that comes and goes:
"Unable to queue at this time"

Been doing randoms for 3 hours now and only managed to do 3 random normals because of the busted queue system.

Keahizu · December 2018

Finally got in by just spamming the ready key until it took me to the load screen.

FlyingSwan · December 2018

idk wrote: »

After about 10x getting the message we cannot queue at this time, and then going through the cycle of forming group, back in queue, etc. I realized what I stated before seems to be correct.

Before I hypothesized that the issue with the queue is the related server is overloaded.

I realized tonight that the quasi fix Zos implemented a few days ago was to prevent a total overload of the queue hence we get blocked from queueing.

So the question is, will Zos actually fix this?

That's what I think. Rather than deal with the root cause, they put a Band-aid over the symptom. The fact they took the game offline for 5 hours to apply that Band-aid strongly implies they don't actually know how to fix the Group Finder, because if they did, then they'd have invested that 5 hours in delivering a real, sustainable fix.

This will get them through the event in some fashion, and therefore the pressure to fix it will ease and I do not believe they will ever truly fix it. It's even plausible they don't have any developers who know how to fix it. The game was a total car crash at launch, and one thing I and many others said is that if they don't deal with the core game issues there and then, normal staff churn will happen, skills will erode, other pressures will come into play, and they will never deal with those issues.

To me, the state of the GF is an example that is what happened. ZOS became obsessed with constant balance changes and subsequent rebalance changes ad-infinitum, which suck up resource, and meanwhile the same fires that have been burning since release go largely unchecked.

blacksghost · December 2018

The fix would be to make the rewards 1 per account. Less greed less pressure on a system that never took into account human capacity for greed.

gepe87 · December 2018

Other MMO developers might laugh about this. Still waiting better performance since 2015.

Mygalomorpea · December 2018

OK, grand prize is gone

https://www.reddit.com/r/elderscrollsonline/comments/a2yzpy/one_of_my_guildies_struck_the_jackpot_today/?utm_source=reddit-android

Now pleeeaaassseee.... Can I do a random normal dungeon tonight?

Edit : likely to have been a fake screenshot... But still... Can I do a random normal tonight?

John_Falstaff · December 2018

To be frank, I'm finding it harder and harder to believe in "broken group finder". I strongly suspect that finder works fine and never had bugs in it. It's a simple piece of software that should handle any sort of queue without breaking a sweat - what can be simpler to match four people from four role queues. What I suspect is, the server simply doesn't have enough resources to run enough dungeon instances during rush hours, and the shortage of resources is masqueraded as "someone declined" group finder errors. Because it's much easier to get away with "our software engineers work day and night trying to find bugs in complex piece of software, just wait a little more" than with "sorry, we know we need more performant servers, but we really like all that money we're getting and we don't want to lower our revenue".

Zypheran · December 2018

John_Falstaff wrote: »

To be frank, I'm finding it harder and harder to believe in "broken group finder". I strongly suspect that finder works fine and never had bugs in it. It's a simple piece of software that should handle any sort of queue without breaking a sweat - what can be simpler to match four people from four role queues. What I suspect is, the server simply doesn't have enough resources to run enough dungeon instances during rush hours, and the shortage of resources is masqueraded as "someone declined" group finder errors. Because it's much easier to get away with "our software engineers work day and night trying to find bugs in complex piece of software, just wait a little more" than with "sorry, we know we need more performant servers, but we really like all that money we're getting and we don't want to lower our revenue".

I too believe this is less of a software issue and more of a server capacity issue. Hence why the problem escalates when an event is organised around the group finder. And yes you are probably correct in that ZOS aren't going put resources into it unless they absolutely have to, BUT my issue is that they must have known this was going to happen. There were plenty of alternatives they could have used other than straining the group finder, but they went ahead anyway and organised the event where the reward was based on ability to access a bugged system tool. It is that decision that I find inexcusable, not the bugs, not the down time and not the inevitable silence that will follow. Somebody made the decision to structure the event like this and a team somewhere up the ladder approved it. The fact that it is an identical repeat of last year shows that there is ineffective accountability here. That's the bit that annoys me, the sheer predictability of this issue.
I know that in my job, if I were to preside over a repeat project disaster that caused this much customer grief, I would be sweating bricks on Sunday night before going in on Monday to face some tough questions from my CEO. I just couldn't begin to imagine a scenario where I would tell him "yup, I did it this way last year and it was a mess so this year I ran it the exact same way and had a repeat of issues!"

John_Falstaff · December 2018

@Zypheran , hard to explain what is happening, can just theorize. Maybe the annual event is scheduled and it's difficult to just omit because of marketing reasons - show must go on, spice dollars must flow... Maybe it's best to arrange event and suffer some commotion on forums (and enjoy other benefits of the event) than have no event at all. So maybe pros outweighed cons, and actually fixing the issue (if it's indeed server capacity issue) is not profitable because outside of the event the extra capacity will be just idle and will just draw higher maintenance expenses rather than generating more return on the investment. Who knows.

Odovacar · December 2018

PS4 NA was completely broken last night. Even with a full group of 4 it was saying someone declined. Hopefully tonight I can get some done since I only can log in for a few each night.

SpacemanSpiff1 · December 2018

Kamanakai wrote: »

I hope they extend the event or compensate for the dungeon finder not working. I want to get my 3 tickets for today!

you don't need to queue to get tickets. Just kill the last boss of a group dungeon.

nerfworthy · December 2018

I just have to say, it was working over the weekend but last night after work I was COMPLETELY UNABLE to use dungeon finder. Even if I was able to get past the "cannot queue at this time" error message, I would get hit with the "someone has declined" bug.

I couldn't get my 3 tickets yesterday.

tactx · December 2018

nerfworthy wrote: »

I just have to say, it was working over the weekend but last night after work I was COMPLETELY UNABLE to use dungeon finder. Even if I was able to get past the "cannot queue at this time" error message, I would get hit with the "someone has declined" bug.

I couldn't get my 3 tickets yesterday.

Same. PVP queue broke around the same time.

Threemoons · December 2018

Glad I already had Tix from prior event; now have enough saved for 4th feather despite whatever broken BS will be needed....

HalloweenWeed · December 2018

Zypheran wrote: »

John_Falstaff wrote: »

snip

I too believe this is less of a software issue and more of a server capacity issue. Hence why the problem escalates when an event is organised around the group finder. And yes you are probably correct in that ZOS aren't going put resources into it unless they absolutely have to, BUT my issue is that they must have known this was going to happen. There were plenty of alternatives they could have used other than straining the group finder, but they went ahead anyway and organised the event where the reward was based on ability to access a bugged system tool. It is that decision that I find inexcusable, not the bugs, not the down time and not the inevitable silence that will follow. Somebody made the decision to structure the event like this and a team somewhere up the ladder approved it. The fact that it is an identical repeat of last year shows that there is ineffective accountability here. That's the bit that annoys me, the sheer predictability of this issue.
I know that in my job, if I were to preside over a repeat project disaster that caused this much customer grief, I would be sweating bricks on Sunday night before going in on Monday to face some tough questions from my CEO. I just couldn't begin to imagine a scenario where I would tell him "yup, I did it this way last year and it was a mess so this year I ran it the exact same way and had a repeat of issues!"

That's assuming that the same person is still in the same mgmt. position, that's a lot to assume (especially the way that ZOS has been about memory of bugs).
Could it be that the real underlying issue here is Co. turnover? Like:

FlyingSwan wrote: »

... It's even plausible they don't have any developers who know how to fix it. The game was a total car crash at launch, and one thing I and many others said is that if they don't deal with the core game issues there and then, normal staff churn will happen, skills will erode, other pressures will come into play, and they will never deal with those issues.

eve.konopnicki_ESO · December 2018

Can you please extend the event for a couple more days? My entire 450+ PvE guild has made many reports of issues with the DF. We really want to do this event and since the event wasn't even for a complete week we haven't adequately had the ability to do so. Many of us had insufferable queues (even with a full group of 4) PC-NA, or multiple declines of invite. It is disheartening to be taunted with this event ticket feather deal and be unable to collect enough event tickets with a reasonable amount of play time. We have jobs, lives, kids, sleep. Please extend the event another couple days.

Dont_do_drugs · December 2018

pls dont extend. i guess we are all happy, if its just ending. thanks.

Oberstein · December 2018

Fallout 76 and this?

sevomd69 · December 2018

Kamanakai wrote: »

I hope they extend the event or compensate for the dungeon finder not working. I want to get my 3 tickets for today!

You could have still gotten the tix without using group finder...