Billing Issue - Requesting Assistance from ESO Support........

m4keyourself · November 2018

Hello, can I please have a response from a mod? I have a ticket in for a refund request because I purchased the wrong package. I bought just Summerset when I wanted to purchase the ESO Collection. I'm asking if I can be refunded for the Summerset purchase so I can purchase the ESO Collection. I've submitted a ticket and I've reached out to mods and I'm not getting in touch with anyone..... Is there a phone number or an email I can reach out to support? I'm becoming frustrated at the lack of acknowledgement.

@ZOS_KaiSchober
@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_BillE

Can I please get a response? Or can someone please provide me with an update regarding my ticket: 181122-001056?

Thank you!

m4keyourself · November 2018

Can someone please give me a phone number to speak to the billing department????????????

Elsonso · November 2018

Friday after a holiday. You might have to wait to get a response. Possibly until Monday.

m4keyourself · November 2018

They had no issue responding to a different ticket I had within a few hours yesterday. I don't understand how a simple "Yes we can refund you the purchase of Summerset so you can buy the ESO Collection" would take almost a week.

m4keyourself · November 2018

There were also mods on the forum answering people's issues yesterday, and the day before when I was inquiring about it on the forums. I've also sent mods messages, and posted on a few of their boards and nobody is answering - while simultaneously having no issues responding to other people's issues on the forums. The lack of any acknowledgement regarding my ticket, messages, posts is becoming rather infuriating.

Elsonso · November 2018

I don't work for ZOS. I would not expect a response to a question like yours until next week. That is all.

m4keyourself · November 2018

Understood. I'm not directing my frustrating at you at all, so apologies for that.. just at the fact that I'm not receiving any response whatsoever on any of my inquiries while people are getting answers to other things in the forums from the mods is just ridiculous. If I don't receive an answer from a mod on here, or a response to my ticket, I'll be disputing the charge - then if they lock my account I'll just go play a different game. Was happy to come back to ESO, but hey... there's plenty of other games.

ZOS_Bill · November 2018

@m4keyourself

Please check your inbox for an update on your support ticket.