Subscription Setup = "The Transaction was not authorized"

BusyBlazin · April 2014

So when I preordered ESO, I purchased a prepaid VISA with cash as to not put my personal credit/cards at risk. I had planned on using Game Time cards for the remainder of my time. Today, when asked to set up a subscription or add gametime card, It also said the price was $0.00. I decided to just put the same prepaid card in thinking it would just fail to go through 30 days from now when my time ran up and I'd purchase more time. Naturally the transaction failed, so I went out and put $20 on another prepaid VISA card to just add it. When putting the card info (which I have verified has $20 on it), it gives me the message "The transaction was not authorized. Please check the provided information again or contact support at http://help.elderscrollsonline.com.". I caved and went and bought another damn prepaid to make you people happy, and I'm still locked out

veqluna · April 2014

same as me -___- ,

Flametyn · April 2014

same

Zilyana · April 2014

Try paying via paypal.

Freshmango55 · April 2014

Same problem, paypal doesn't work either.

BusyBlazin · April 2014

yeah nothing works. wont let me put in any method of payment now even tho I know they are valid.

Sparkleav · April 2014

Tried so many things to get the payment authorized and still nothing. It would be nice if we could get an official response, no email back from support and no phone call. What's going on? I'm lucky as I set mine up yesterday as did my husband, paid for the game for 3 of us using the same card, subbed both mine and my husbands yesterday but today I try to do my son's and it won't authorize due to Visa authorization failing every time.

nijino · April 2014

same, nothing works, and I have opened tickets in email to support and gotten general "bot" replies, directing me to the subscription page.

ZOS_TristanK · April 2014

Hi, all. Thank you for reporting this issue. First, please make sure that Java Scripts are enabled in your web browser's settings.

Next, if you are receiving a popup asking to run the Java Script, please press yes or accept to run the Java Script for the transaction.

If there are any programs that could be blocking Java Scripts, such as Anti-virus, firewall or Web security programs, please disable this temporarily while attempting this transaction.

Please let us know if this does or does not resolve your issue. Thank you!

greeat-scottb14_ESO · April 2014

nice try - but not it. it would have to be whatever software/function your using to take and relay cc info. its bugging the info to fail

NachtOberst · April 2014

Yeah, the Java thing isn't the issue for me, it absolutely won't accept any of my cards and I know I've got around 500 dollars in my card. Sorta tired of doing this..

greeat-scottb14_ESO · April 2014

the last charge you guys took from me was on 3/17. so you prolly want to look at changes made to the accounting architecture since then - that will be the culprit

ZOS_TristanK · April 2014

Thank you for the additional information, folks. We are currently investigating this issue, and appreciate your patience.

BaKaNoOB · April 2014

I have the same issue. Yesterday late in night when i logged into the game, then setted up subscription plan, i didn't have money in my visa(used for I-net pay) but today i transferred and i get the same message: Transaction not authorized

I send E-mail to support - no reply till now
No playing today too

PS. Sorry for bad English

LadyDaria · April 2014

same problem.
Please, do something, it's not funny any longer

Siguno · April 2014

I have the same problem

i just want to play! this awsome game

TheJadeFist · April 2014

Oh so you get help and i don't. awesome

Siguno · April 2014

TheJadeFist wrote: »

Oh so you get help and i don't. awesome

I havent been contacted yet btw

Geneticspore · April 2014

Haven't been able to log in since the 6th. Can't use card b/c technically atm I don't have one due to some unauthorized charges (not from these guys but elsewhere), closing the account and opening up a new one. Being that it seems "Admins" are here responding as to elsewhere I'm going to request to have my account unlocked, so I'll be able to at least play for the time being. Sub will be set up in about another week and a half when my card gets in.

KoMaT · April 2014

BaKaNoOB wrote: »

I have the same issue. Yesterday late in night when i logged into the game, then setted up subscription plan, i didn't have money in my visa(used for I-net pay) but today i transferred and i get the same message: Transaction not authorized

I send E-mail to support - no reply till now
No playing today too

PS. Sorry for bad English

Same thing happens to me when i try to pay with my Master Card and when i email them i only get the pre made email response everytime.

gonsecub17_ESO · April 2014

I WANT TO ACCESS MY GAME! FIX THIS!

Strike 1. Two days without a single reply on this. I have 4 guildies in Teamskeak right now that have already went back to EQ2 because of this transaction crap. Why would you "store" our credit card info when we purchased the game just to ask us for it again anyway? WTF!

allexpro · April 2014

I have same issue PayPal and MasterCard dont work:
The transaction was not authorized. Please check the provided information again or contact support at http://help.elderscrollsonline.com. dont have any problem with java is all accepted on your site. Did try with IE, Google Chrome, Firefox and nothing. Support dont answer me about 2 days. Please help!

your_enkelieb17_ESO · April 2014

Still the same problem... not working

KoMaT · April 2014

I'm getting sick and tired of this, everytime i try to pay the stupid sub i get "The transaction was not authorized" even tho i have money.

verakum · April 2014

I am getting the same Error "The Transacion was not Authorized" and I am also using a prepaid card, I dunno why such a complication to take our money? any other company wouldn't be with this problem.

These companies have to learn about Customer Support.

KoMaT · April 2014

Why don't they just give us the option to buy prepaid game time code online?

paulo_jr_b14_ESO · April 2014

eee

wolfaust · April 2014

Hello,

I choosed 180 days, and Bethesda took the money for authorization. We pass 1 week but the money does not returned. When the authorization finished and my will send back? My account cancelled now, and I cannot subscribe again. Because not enough money on my credit card.

And one more thing, I cancelled my subscription wrongly. And I cannot open again. Because Bethesda took my all money in my credit card. When I try to fill out credit card information gives an error: "The transaction was not authorized. Please check the provided information again or contact support at http://help.elderscrollsonline.com."

I wish you'll help about this issue.

Thanks,
Bests,

mcnubblez · April 2014

Same problem as the rest of you. It gives me the same error and i checked my checking account to find 4 charges of $14.99. I'm sure i would have been charged more times but was only left with $3.69... all charges have been put on "PENDING". I'm still locked out and the site doesn't acknowledge that i put in the gamestop game code either.

Charg · April 2014

Same as me, and Java isn't the issue. please help!

KupX · April 2014

Same here. "The transaction was..."