This is for any admin or mod if they make another post on here. At least tell us that there is an issue and what that issue is. If you just say "Hey sorry we screwed up and here's the issue, we're working on it but it will take some time, thank you for your patience...". because that's more than we've gotten so far. I understand that you can't magically solve everything and customer support is exploding right now but at least be honest and just keep us up to date on what's going on and who's affected because I promise you that the community will be far more likely to forgive you for any mistakes.

Mataata wrote: »

Yup, same here.. Prepaid cards just don't seem to work, which is a real bummer for us who have to use them. It doesn't work through PayPal, either.

Yeah i need to use Prepaid card to, and have no other option

I can't believe this is still going on. I've been able to link my PayPal account in order to subscribe, but I'd much prefer using my Visa. I assumed this error would've cleared up since the last time I tried to sub with my Visa on Sunday. Apparently not. What the heck is going on? I don't think I've ever had a service simply refuse to accept my Visa card.

Got the same problem, transaction not authorised etc etc.
CSR e-mailed me yesterday stating that they fixed it, but when I tried to use paypal/Visa again I got the same error message.

Argh, I just want to play this game.

Cool thanks, ZOS_TristanK!
Was beginning to loose all faith as it's beginning to add up quite a few days of not being able to play the game.

Kind of heartbreaking so see other people play on twitch. :<

I experienced this with my second purchase of ESO on the same credit card within minutes of the first. It was my bank being cautious - I just went and bought it from another vendor with the same card. No problem...

nothing has changed for me, i will keep trying though, it does suck to watch my friends all play without me though, why is it localized to just me?? i cant even do it using their cards and pc...

I tried to activate my account many times for 3 different computers with different operation systems and browsers(with two of them have already been successfully activated other accounts). I used 5 different bank cards(with two of them have already been successfully activated other accounts) and i still cant playing... that error stealed 3 days of my subscribe
p.s. Sorry for bad english

ZOS_TristanK, you do understand, that you are the only hope for poor little me? So far I got nothing actually helpful from support.

safer88, have you tried paying via PayPal?

Well guys, better to ask your friends that have a Credit Card or PayPal or another payment method..because for now support for this problem is very bad. Thanks to my friend i did activate my sub. and now can enjoy the game..i activate it yesterday and only today i get this message from support :
Response By Email (Tiago) (04/09/2014 08:46 AM)
Greetings noble Traveler!
We thank you for contacting The Elder Scrolls Online Team.
Right now i am going to escalate this situation to a team that specializes in these kinds of issues.
We hope this situation will be resolved as soon as possible so that you can keep going in your adventure to be the next Emperor!
Thank you for your continued interest and support!

Warm Regards,
TIMM

The Elder Scrolls Online Team
(04/07/2014 12:21 PM) - the date/time that i send it. And my first ticket was on 04/06
And i till now dont know why my CC and PayPal doesnt work on this site. I know that is a release date and they have alot of trouble right now, but hey, they should be prepared for this.
Wish you luck guys and hope we will meet all in the game!

Hi!

Anyone issue solved? Because Bethesda says: "We have contacted our Customer support team to help you solve your issue." I sent e-mails to customer support many times. But they are not interest my issue and they not help.

Is this something that needs to be addressed on an individual basis by support? I assumed it was some weird bug in their web code that needed to be fixed. My brother was able to subscribe with his Visa card without any problem. I'd sure like to as well.

Hello,

They are contact with me yesterday via e-mail. I sent them my account informations. They will check my account. And according to Bethesda's Costumer Support, "it takes 5-7 business days for refund." Today we reach the 7 days. I wish they will help.

Same problem here folks. My VISA doesn't work, my friend's (same kind) worked just fine. Wtf zenimax? Many days, many tickets, support doesn't give a damn. Im starting to wonder if it's possible to get a refund for the game, and just leave this behind me. They doesn't seem to want my money