I want my money back

mccobleb14_ESO · April 2014

Gamestop won't have ESO time cards until the end of the month they told me. I buy not just the normal edition but the special edition and then they cut off my service while my account says I have 30 days of game time active. I want my money back so I can go back to waiting for Life is Feudal without getting screwed. After this bait and switch I am entitled to my money back.

otomodachi · April 2014

Yep! Go through Gamestop. I have heard in several other threads that they appear to be honouring refunds, but that's anecdotal. I wish you luck. Sorry you have to go through this.

Oblongship · April 2014

mccobleb14_ESO wrote: »

Gamestop won't have ESO time cards until the end of the month they told me. I buy not just the normal edition but the special edition and then they cut off my service while my account says I have 30 days of game time active. I want my money back so I can go back to waiting for Life is Feudal without getting screwed. After this bait and switch I am entitled to my money back.

This is what happens when you randomly buy things and click accept before reading.

DanteYoda · April 2014

Oblongship wrote: »

mccobleb14_ESO wrote: »

Gamestop won't have ESO time cards until the end of the month they told me. I buy not just the normal edition but the special edition and then they cut off my service while my account says I have 30 days of game time active. I want my money back so I can go back to waiting for Life is Feudal without getting screwed. After this bait and switch I am entitled to my money back.

This is what happens when you randomly buy things and click accept before reading.

So its some how his fault that Gamestop has no Timecards, you people disgust me.

Oblongship · April 2014

DanteYoda wrote: »

Oblongship wrote: »

mccobleb14_ESO wrote: »

Gamestop won't have ESO time cards until the end of the month they told me. I buy not just the normal edition but the special edition and then they cut off my service while my account says I have 30 days of game time active. I want my money back so I can go back to waiting for Life is Feudal without getting screwed. After this bait and switch I am entitled to my money back.

This is what happens when you randomly buy things and click accept before reading.

So its some how his fault that Gamestop has no Timecards, you people disgust me.

Yep, this is what happens when you buy stuff without asking questions. I am sure he would have got the same answer on the date of time cards if he asked BEFORE he bought the game.

Dolenz · April 2014

The 30 days is dependent on setting up a subscription plan. It is in the addition requirements.

the good news is that your 30 days is not being wasted as it does not start until you meet the requirement.

Oblongship · April 2014

Dolenz wrote: »

The 30 days is dependent on setting up a subscription plan. It is in the addition requirements.

the good news is that your 30 days is not being wasted as it does not start until you meet the requirement.

Exactly, I mean he clicked accept on this...That is why I made the comment about reading before you buy/agree to something. This includes where/how you will pay for the game.

"30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time. No refunds or credits for partial months. If you choose to pay for your subscription with a prepaid non-recurring payment method or with a Game Time Card you will be charged at the time you select the subscription plan. See store.elderscrollsonline.com for details. Product requires installation of application software. The Elder Scrolls® Online service may be discontinued, and content modified, disabled, suspended or removed, at any time. See Terms of Service and Privacy Policy."

otomodachi · April 2014

Oblongship wrote: »

Dolenz wrote: »

The 30 days is dependent on setting up a subscription plan. It is in the addition requirements.

the good news is that your 30 days is not being wasted as it does not start until you meet the requirement.

Exactly, I mean he clicked accept on this...That is why I made the comment about reading before you buy/agree to something. This includes where/how you will pay for the game.

"30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time. No refunds or credits for partial months. If you choose to pay for your subscription with a prepaid non-recurring payment method or with a Game Time Card you will be charged at the time you select the subscription plan. See store.elderscrollsonline.com for details. Product requires installation of application software. The Elder Scrolls® Online service may be discontinued, and content modified, disabled, suspended or removed, at any time. See Terms of Service and Privacy Policy."

You keep tossing that quote around, but haven't read it apparently, because it doesn't mention having to pay anything in advance, any kind of pre-authorization, or actually SIGNING UP for anything. Selecting a preference is essentially meaningless, it's so vague.

Midgardian · April 2014

otomodachi wrote: »

Oblongship wrote: »

Dolenz wrote: »

The 30 days is dependent on setting up a subscription plan. It is in the addition requirements.

the good news is that your 30 days is not being wasted as it does not start until you meet the requirement.

Exactly, I mean he clicked accept on this...That is why I made the comment about reading before you buy/agree to something. This includes where/how you will pay for the game.

"30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time. No refunds or credits for partial months. If you choose to pay for your subscription with a prepaid non-recurring payment method or with a Game Time Card you will be charged at the time you select the subscription plan. See store.elderscrollsonline.com for details. Product requires installation of application software. The Elder Scrolls® Online service may be discontinued, and content modified, disabled, suspended or removed, at any time. See Terms of Service and Privacy Policy."

You keep tossing that quote around, but haven't read it apparently, because it doesn't mention having to pay anything in advance, any kind of pre-authorization, or actually SIGNING UP for anything. Selecting a preference is essentially meaningless, it's so vague.

I really don't understand why people are gathering the pitchforks over pre-authorization. It's a charge that is quickly dropped. And, if you don't have 15$ for a pre-auth, maybe you shouldn't be playing a subscription MMO, or any game for that matter.

Oblongship · April 2014

otomodachi wrote: »

Oblongship wrote: »

Dolenz wrote: »

The 30 days is dependent on setting up a subscription plan. It is in the addition requirements.

the good news is that your 30 days is not being wasted as it does not start until you meet the requirement.

Exactly, I mean he clicked accept on this...That is why I made the comment about reading before you buy/agree to something. This includes where/how you will pay for the game.

"30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time. No refunds or credits for partial months. If you choose to pay for your subscription with a prepaid non-recurring payment method or with a Game Time Card you will be charged at the time you select the subscription plan. See store.elderscrollsonline.com for details. Product requires installation of application software. The Elder Scrolls® Online service may be discontinued, and content modified, disabled, suspended or removed, at any time. See Terms of Service and Privacy Policy."

You keep tossing that quote around, but haven't read it apparently, because it doesn't mention having to pay anything in advance, any kind of pre-authorization, or actually SIGNING UP for anything. Selecting a preference is essentially meaningless, it's so vague.

For one first time I have posted that comment...

Second again, he should read up on this type of payment plan that has been around for more than a decade before buying.

He bought before doing research...the blame falls on him man. It is just that simple.

otomodachi · April 2014

Midgardian wrote: »

otomodachi wrote: »

Oblongship wrote: »

Dolenz wrote: »

The 30 days is dependent on setting up a subscription plan. It is in the addition requirements.

the good news is that your 30 days is not being wasted as it does not start until you meet the requirement.

Exactly, I mean he clicked accept on this...That is why I made the comment about reading before you buy/agree to something. This includes where/how you will pay for the game.

"30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time. No refunds or credits for partial months. If you choose to pay for your subscription with a prepaid non-recurring payment method or with a Game Time Card you will be charged at the time you select the subscription plan. See store.elderscrollsonline.com for details. Product requires installation of application software. The Elder Scrolls® Online service may be discontinued, and content modified, disabled, suspended or removed, at any time. See Terms of Service and Privacy Policy."

You keep tossing that quote around, but haven't read it apparently, because it doesn't mention having to pay anything in advance, any kind of pre-authorization, or actually SIGNING UP for anything. Selecting a preference is essentially meaningless, it's so vague.

I really don't understand why people are gathering the pitchforks over pre-authorization. It's a charge that is quickly dropped. And, if you don't have 15$ for a pre-auth, maybe you shouldn't be playing a subscription MMO, or any game for that matter.

Mostly two camps- the identify protection advocates are stuck ACTUALLY paying for their month in advance in a lot of cases, and the pre-paid cardies are still stuck with a radically longer auth period.

The second camp is people who just don't have the funds available, and can't play despite the ZO atttempt to get them squared because the CSR ticket volume is unmanageable.

0zymand1us · April 2014

Seriously no one is going to comment on how fuedal this guys life has become?!

PlagueMonk · April 2014

Oblongship wrote: »

Exactly, I mean he clicked accept on this...That is why I made the comment about reading before you buy/agree to something. This includes where/how you will pay for the game.

"30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE.VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.[/i]

Not to be an a** but what you quoted goes to the very heart of the OPs problem. He WANTS to set up a sub plan using a game card but 1) That option is not available, 2) you cant even buy the time cards atm

So YES, he accepted and agreed to pay with a time card that does not exist.

Paske · April 2014

Midgardian wrote: »

I really don't understand why people are gathering the pitchforks over pre-authorization. It's a charge that is quickly dropped. And, if you don't have 15$ for a pre-auth, maybe you shouldn't be playing a subscription MMO, or any game for that matter.

Please, tell me how to organize my life.

I am all ears, taking notes and simply basking in you`r grand plan you have for all those that seem to have financial issues when trying to activate this game.

Or should I go back to flipping burgers and "get another job hippy" ?

If you stop and read
"The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com."

I prefer to pay with GTC.
At this point you expect the system will say, very well Sir. Please enjoy your time in Tamriel. When your initial 30 days pass, you will be required to enter GTC code. Until that day please enjoy your time with us as we will enjoy with you.

Alas system says, you need 13€. If you do not have 13€ disposable please come back when you acquire more money.

Oblongship · April 2014

Paske wrote: »

Midgardian wrote: »

I really don't understand why people are gathering the pitchforks over pre-authorization. It's a charge that is quickly dropped. And, if you don't have 15$ for a pre-auth, maybe you shouldn't be playing a subscription MMO, or any game for that matter.

Please, tell me how to organize my life.

I am all ears, taking notes and simply basking in you`r grand plan you have for all those that seem to have financial issues when trying to activate this game.

Or should I go back to flipping burgers and "get another job hippy" ?

If you stop and read
"The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com."

I prefer to pay with GTC.
At this point you expect the system will say, very well Sir. Please enjoy your time in Tamriel. When your initial 30 days pass, you will be required to enter GTC code. Until that day please enjoy your time with us as we will enjoy with you.

Alas system says, you need 13€. If you do not have 13€ disposable please come back when you acquire more money.

Again you should have read up on this payment model that has been around for more than a decade before buying and then complaining.

Moon449 · April 2014

Oblongship wrote: »

Paske wrote: »

Midgardian wrote: »

I really don't understand why people are gathering the pitchforks over pre-authorization. It's a charge that is quickly dropped. And, if you don't have 15$ for a pre-auth, maybe you shouldn't be playing a subscription MMO, or any game for that matter.

Please, tell me how to organize my life.

I am all ears, taking notes and simply basking in you`r grand plan you have for all those that seem to have financial issues when trying to activate this game.

Or should I go back to flipping burgers and "get another job hippy" ?

If you stop and read
"The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com."

I prefer to pay with GTC.
At this point you expect the system will say, very well Sir. Please enjoy your time in Tamriel. When your initial 30 days pass, you will be required to enter GTC code. Until that day please enjoy your time with us as we will enjoy with you.

Alas system says, you need 13€. If you do not have 13€ disposable please come back when you acquire more money.

Again you should have read up on this payment model that has been around for more than a decade before buying and then complaining.

So because he wants to use game time cards, which is a valid payment method according to the quote you keep posting in every thread without actually reading it yourself, you're calling him an idiot because he didn't "read" it when it clearly mentions "a valid payment or game time card" and he has no control over the distribution of the cards

Quoriah · April 2014

Oblongship wrote: »

Again you should have read up on this payment model that has been around for more than a decade before buying and then complaining.

Wall of text...

TL;DR: it's not the subscription model, it is the bloody authorization that messed things up and prevents quite a lot of people from playing.

However, there was no mention of "you must have the funds ready for payment when setting up the subscription model" when pre-ordering from the ZS's online store.

I have NO ISSUE with setting up the subscription plan. The problem is that they try to authorize the payment when setting up the subscription which has 2 effects for me:
- authorization fails (with no additional reasons - bank issues / funds unavaibale etc)
- I can't play the game

Since I pre-ordered from their website and have not cancelled it, I was expecting that my CC details would automatically be added to the subscription of my choice. Hell, I'm even trying to use the same CC I pre-ordered with.

Even if they did not do that, I was expecting to choose my subscription and add my payment details without getting the authorization charges.

What other companies do is:
- customer sets the payment plan up
- customer adds the preferred payment method (even setup several credit cards)
- X days before expiry the company verifies the CC to ensure that it can be used for deducting the payment on sub expiration date
- if no payment method is present, notify customer that they need to add one
- if validation fails, customer receives various notifications
- on renewal day, transaction either fails or goes through

Either way, all people would have been able to keep playing the game instead of being booted from the game 5 or 3 days into playing it. This ain't a bloody trial, it's a product people paid for in advance and the early access was the carrot used to get people pre-order.

Cutting access after those 5 or 3 days simply shows poor design and no foresight from the company's end.

With ZS' system in place, I think it would not be farfetched that when a CC expires you won't be able to play till you set a new payment method up.

feartheswansb14_ESO · April 2014

Why does no one read the whole thing when they posts these things. Customer Support is working with people unable to set up a subscription if you just contact them.

otomodachi · April 2014

feartheswansb14_ESO wrote: »

Why does no one read the whole thing when they posts these things. Customer Support is working with people unable to set up a subscription if you just contact them.

Becuase the CS wait times are high. I've been waiting 3 days.

mccobleb14_ESO · April 2014

Midgardian wrote: »

otomodachi wrote: »

Oblongship wrote: »

Dolenz wrote: »

The 30 days is dependent on setting up a subscription plan. It is in the addition requirements.

the good news is that your 30 days is not being wasted as it does not start until you meet the requirement.

Exactly, I mean he clicked accept on this...That is why I made the comment about reading before you buy/agree to something. This includes where/how you will pay for the game.

"30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time. No refunds or credits for partial months. If you choose to pay for your subscription with a prepaid non-recurring payment method or with a Game Time Card you will be charged at the time you select the subscription plan. See store.elderscrollsonline.com for details. Product requires installation of application software. The Elder Scrolls® Online service may be discontinued, and content modified, disabled, suspended or removed, at any time. See Terms of Service and Privacy Policy."

You keep tossing that quote around, but haven't read it apparently, because it doesn't mention having to pay anything in advance, any kind of pre-authorization, or actually SIGNING UP for anything. Selecting a preference is essentially meaningless, it's so vague.

I really don't understand why people are gathering the pitchforks over pre-authorization. It's a charge that is quickly dropped. And, if you don't have 15$ for a pre-auth, maybe you shouldn't be playing a subscription MMO, or any game for that matter.

I have the money for it, I don't have it in an account, I am a college student who works for tips. I get paid in cash and since my tips are actually pretty good as far as tips go my pay checks are less than $100 after taxes on minimum wage so I cash them verse depositing them. I don't have a credit card because, well ... do I need more debt beyond what I am forced to go into for a decent education? No.

Never mind the fact that I am one of those players who was ONLY going to play with for a maximum of three months and then I will be off and on to Life is Feudal so I was kind of hoping to be able to play for my free month and then pay if I decide to keep playing after that. I paid for my copy of the game, which advertised a free month of game time and I cannot use it due to no fault of my own. Look at the litany of failed MMO's in the last decade, is it any wonder people don't want to have to throw their credit cards at a game before they have had more than a weekend to get a good mouth full.

Hearts · April 2014

Oblongship wrote: »

mccobleb14_ESO wrote: »

Gamestop won't have ESO time cards until the end of the month they told me. I buy not just the normal edition but the special edition and then they cut off my service while my account says I have 30 days of game time active. I want my money back so I can go back to waiting for Life is Feudal without getting screwed. After this bait and switch I am entitled to my money back.

This is what happens when you randomly buy things and click accept before reading.

I actually read it when buying the box

"30 Days unlimited game play included with purchase. Valid Payment method or paid game time card for subscription and persistent internet connection required.
Acceptance of the end user license agreement, terms of service and privacy policy, and account registration using enclosed one-time use activation code, required to play. The 30 days of unlimited game play beings when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days."

I should only have been charged for subscription to access the game AFTER the 30 days.
Right now im getting charged (yes, this is getting charged) to access the game BEFORE the 30 days even started...

mccobleb14_ESO · April 2014

What I think is funny is people quoting the EULA and the ToS. I never had to read, click or sign anything agreeing to anything related to playing the game, I simply down loaded everything and when it came time to do all that acceptance stuff, I stood up and went to the bathroom, when I came back it was accepted and the screen had progressed to the next phase. Otherwise cannot be proven and as far as I know EULA only work in video games because they haven't been challenged yet. EULA are also not legally binding in some countries as well as the factt hat if you have to purchase the item to gain access to the EULA and you disagree with the terms, the company has to refund your money otherwise it is a catch 22.

psychedelicpsycho · April 2014

Oblongship wrote: »

mccobleb14_ESO wrote: »

Gamestop won't have ESO time cards until the end of the month they told me. I buy not just the normal edition but the special edition and then they cut off my service while my account says I have 30 days of game time active. I want my money back so I can go back to waiting for Life is Feudal without getting screwed. After this bait and switch I am entitled to my money back.

This is what happens when you randomly buy things and click accept before reading.

your missing the point we bought a game that came with 30 days of game time, this does not make it a free "gift" that can be yanked back when they decide they want more money. i mean i didnt have to set up anything to play the pre release of this game or for a few days after the launch date. why now? wow doesnt make you input your billing information to use their free trials they just give it to you. and if it was a part of the ToS or Eula why has this not been in effect since day one of the game?

psychedelicpsycho · April 2014

also i will be writing to https://www.ftccomplaintassistant.gov/#crnt&panel1-1 and https://www.bbb.org/consumer-complaints/file-a-complaint/get-started to voice my feelings on this.

Rhoric · April 2014

It is a pre-auth to make sure the card is valid. After the pre-auth period that is set by the issuing company, the money will be put back on the card. Some use a $1.00, some do the full amount. Heck some pre-pay at the gas pumps pre-auth a $100 on your card even if you are not going to put in that much.

psychedelicpsycho · April 2014

Rhoric wrote: »

It is a pre-auth to make sure the card is valid. After the pre-auth period that is set by the issuing company, the money will be put back on the card. Some use a $1.00, some do the full amount. Heck some pre-pay at the gas pumps pre-auth a $100 on your card even if you are not going to put in that much.

so me spending 80$ isnt good enough? and if it was truly "pre-auth" as you say why is it just now coming into effect? they gave us how much play time and now they are like oo no more unless you give us your information? *** that.

anarchopunkdrumsub17_ESO · April 2014

I put in a support ticket at or before 8pm EST/EDT. It's 3:26am ES/EDT. I've received nothing. Tell me what I'm doing wrong.

Protogon · April 2014

Rhoric wrote: »

It is a pre-auth to make sure the card is valid. After the pre-auth period that is set by the issuing company, the money will be put back on the card. Some use a $1.00, some do the full amount. Heck some pre-pay at the gas pumps pre-auth a $100 on your card even if you are not going to put in that much.

Its not about to make sure of validation my card. They want more money. I was trying to connect my visa card with 0 balance, and it sais me "the transaction was not authorized" lol. They need yet 12 euro, for letting me play my prepayed included 30 days game time. BULLS***T!!! YOu worst than drug dealers on my neighborhood.

Zuvla · April 2014

for me I might need to ask for a refund because zeni isn't accepting my card info...=/...I entered it in 5 times to make sure i put everything in correctly there was nothing wrong on the banks side of it....so =/...

Rastaban · April 2014

Oblongship wrote: »

mccobleb14_ESO wrote: »

Gamestop won't have ESO time cards until the end of the month they told me. I buy not just the normal edition but the special edition and then they cut off my service while my account says I have 30 days of game time active. I want my money back so I can go back to waiting for Life is Feudal without getting screwed. After this bait and switch I am entitled to my money back.

This is what happens when you randomly buy things and click accept before reading.

I don't blame the OP for wanting a refund. When you buy the game, it states that a subscription is required but it does not state that a credit or debit card is required. This OP, he probably doesn't have a credit or debit card and like many people who play MMOs, he probably planned on buying a pre-paid card.

I think if he contacts support they will help him access the game and get his time. But I completely sympathize with anyone who is upset because their 30 days of game time is being impeded due to this issue. If he is not refunded for the game, I do think his game time should be extended a few days so he receives the full 30 days of game time entitled by the purchase. If ZOS isn't into accommodating people, especially at this early period where we've shelled out $60-$100 to play, that would be very disappointing. This, especially, is a legitimate issue.

Socratic · April 2014

Just make the authorization a penny or something, Infact I believe CC can be authorised without any payment coming from it through a validation. It's obviously a money grab.