I want my money back

obnxsh

0zymand1us wrote: »

Seriously no one is going to comment on how fuedal this guys life has become?!

hahah terrific.

Zuvla

yeah they will send you a code if things just are not working out for you but it might take a couple days but do it in the help section so they can actually get it to the right people

brokerxxx4eb17_ESO

I want my money back too !!!!!!!!!!!!!!!!!!!!!!! naw !

brokerxxx4eb17_ESO

too!!!

thegamekittenub17_ESO

Midgardian wrote: »

otomodachi wrote: »

Oblongship wrote: »

Dolenz wrote: »

The 30 days is dependent on setting up a subscription plan. It is in the addition requirements.

the good news is that your 30 days is not being wasted as it does not start until you meet the requirement.

Exactly, I mean he clicked accept on this...That is why I made the comment about reading before you buy/agree to something. This includes where/how you will pay for the game.

"30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time. No refunds or credits for partial months. If you choose to pay for your subscription with a prepaid non-recurring payment method or with a Game Time Card you will be charged at the time you select the subscription plan. See store.elderscrollsonline.com for details. Product requires installation of application software. The Elder Scrolls® Online service may be discontinued, and content modified, disabled, suspended or removed, at any time. See Terms of Service and Privacy Policy."

You keep tossing that quote around, but haven't read it apparently, because it doesn't mention having to pay anything in advance, any kind of pre-authorization, or actually SIGNING UP for anything. Selecting a preference is essentially meaningless, it's so vague.

I really don't understand why people are gathering the pitchforks over pre-authorization. It's a charge that is quickly dropped. And, if you don't have 15$ for a pre-auth, maybe you shouldn't be playing a subscription MMO, or any game for that matter.

Wrong. Our bank shows the amount of 29.98 is taken from the account. Called bank and was told that indeed it was a charge as in bought two subs for a month. They confirmed that the money indeed was spent and in Zenimax's bank.

So all in all we didn't get 30 days free. We called after seeing that the charges were not pending at any time. Our bank shows pending charges no matter which side it is..their bank or ours.

liquid_wolf

Contact support and tell them of your issue.

liquid_wolf

thegamekittenub17_ESO wrote: »

Wrong. Our bank shows the amount of 29.98 is taken from the account. Called bank and was told that indeed it was a charge as in bought two subs for a month. They confirmed that the money indeed was spent and in Zenimax's bank.

So all in all we didn't get 30 days free. We called after seeing that the charges were not pending at any time. Our bank shows pending charges no matter which side it is..their bank or ours.

I have two subscriptions that got setup on Saturday. Both charges cleared out of my account as of today.

Your bank is likely slow in processing those charge-then-refund transactions. I've got three other banks I do business with and each of them go at different speeds.

thegamekittenub17_ESO

Lol @ customer support comment.

liquid_wolf

thegamekittenub17_ESO wrote: »

Lol @ customer support comment.

rofl @ forum account-support attempts.
I'm all for consumer rights, but consumers have to go through the normal channels of support first.

otomodachi

liquid_wolf wrote: »

thegamekittenub17_ESO wrote: »

Lol @ customer support comment.

rofl @ forum account-support attempts.
I'm all for consumer rights, but consumers have to go through the normal channels of support first.

yeah, but NORMAL channels of support shouldn't take multiples of days.

thegamekittenub17_ESO

There is no normal channels for this company. It is a fight from the beginning. If you get an answer that even makes sense from this company. Fiancé is still waiting 3 days later for call. But they did send a customer service survey!

liquid_wolf

otomodachi wrote: »

yeah, but NORMAL channels of support shouldn't take multiples of days.

Take a few steps back, send in an email once a day to make sure people are looking into your issue, and put some other perspective into play here.

Millions of people are likely playing this game. If even 1000 people have issues, that is going to be a full day of support and requests. Chances are... out of millions... there are 10,000 issues.

Bugs, Skills, Money, Bank, Inventory, Bots, Technical support, desktop support, and even "how do I turn my computer on?" requests.

Chances are there are 10,000 people sending them requests every day.

Unless they have a helpdesk of hundreds... it will take them some time.

randwlcx

This is not a slam at anyone.

FYI - to the folks talking about money grab, a pre-authorization check is not money in the pocket of zeno. It is a TEMPORARY charge done by the credit system as a means to stop fraud. Regardless of a penny or 100.00. I would suggest those of you upset by this, actually take this as an opportunity to learn how credit and debit cards actually work. It is not a new system.

thegamekittenub17_ESO

randwlcx wrote: »

This is not a slam at anyone.

FYI - to the folks talking about money grab, a pre-authorization check is not money in the pocket of zeno. It is a TEMPORARY charge done by the credit system as a means to stop fraud. Regardless of a penny or 100.00. I would suggest those of you upset by this, actually take this as an opportunity to learn how credit and debit cards actually work. It is not a new system.

And not to slam you. But we called our bank and we did indeed check these things out. Once more our bank shows pending charges from both sides. So, Zenimax asks for 14.99 and then takes the charges off..there would be a pending status. No work arounds, nothing hidden.

The money has been charged and Zenimax has that money. And I should hope I understand credit cards and debit cards, since I used them almost all my life and I will be 50 in December. And I should also hope our bank also understands them. Which I firmly believe in my bank because they have never been shady about anything.

Edited because of typo.

epoling

If your bank is telling you that the pre-auth was an actual charge, you got an idiot on the other end who knows nothing. The problem is no matter how long you have used credit cards in your life, you probably haven't noticed pre-authorizations because they tend to fall off fast. Unless you call your bank every five minutes (LOL - in which case you have bigger problems) you didn't use to notice them. If you have a good bank you still don't. As the manager at my bank explained to me, banks (especially the bigger ones that whine because six billion dollar profits aren't enough) will do everything they can anymore to mishandle these things so as to cause as many charges to you as possible. Pre-authorizations have been on every subscription based MMO I have played (up until they go F2P). It's not Bethesda's fault if the banks are unscrupulous.

brokerxxx4eb17_ESO

ZeniMax is out to destroy Elder Scrolls franchise by alienating all

thegamekittenub17_ESO

Okay, I am not about to argue a point when it is fruitless. I have documents, emails, and etc to back me.

Lord help if anyone should blow the candle out on Zenimax light.

randwlcx

thegamekittenub17_ESO wrote: »

randwlcx wrote: »

This is not a slam at anyone.

FYI - to the folks talking about money grab, a pre-authorization check is not money in the pocket of zeno. It is a TEMPORARY charge done by the credit system as a means to stop fraud. Regardless of a penny or 100.00. I would suggest those of you upset by this, actually take this as an opportunity to learn how credit and debit cards actually work. It is not a new system.

And not to slam you. But we called our bank and we did indeed check these things out. Once more our bank shows pending charges from both sides. So, Zenimax asks for 14.99 and then takes the charges off..there would be a pending status. No work arounds, nothing hidden.

The money has been charged and Zenimax has that money. And I should hope I understand credit cards and debit cards, since I used them almost all my life and I will be 50 in December. And I should also hope our bank also understands them. Which I firmly believe in my bank because they have never been shady about anything.

Edited because of typo.

Not trying to fight, just really don't understand the outcry over a practice that has been in place for years. Now if you have something else going on, I wish you good luck. But Zeno is not getting money from a hold transaction. System does not work that way.

thegamekittenub17_ESO

-sigh- There is no hold on the funds. The money was charged and paid. I am actually getting documents from our bank to support this, in black and white that these charges are not being held, they are not being pending, they have indeed been paid in full to one company named Zenimax.

And just to say? I wanted this game to succeed. I love the game in itself and it is beautiful. So this isn't a hate thing, this is a disappointed and tired of the run around and lies by this company thing.

Earthwardzilvox_ESO

So... uh. What's stopping you from using a credit card? Not that refunds are a bad thing to expect when you can't use the item you purchased, but I'm not quite sure how your local gamestop's stock of prepaid game-time cards is relevant. It was silly to expect them to have prepaid cards available right off the bat.

otomodachi

thegamekittenub17_ESO wrote: »

-sigh- There is no hold on the funds. The money was charged and paid. I am actually getting documents from our bank to support this, in black and white that these charges are not being held, they are not being pending, they have indeed been paid in full to one company named Zenimax.

And just to say? I wanted this game to succeed. I love the game in itself and it is beautiful. So this isn't a hate thing, this is a disappointed and tired of the run around and lies by this company thing.

Exactly how I felt when i got my refund. The whole thing honestly made me really upset. I know I could've sucked it up, but after 20 years of adventuring in Tamriel I wanted to be treated better. C'est la vie.

aislan4414ub17_ESO

This game is terrible and the company is just doing a mass money grab because they know once the hype wears off everyone will see how bad it is. You can't ignore falling through the world, quests constantly bugging, terrible character animations, clunky combat, and micro stuttering that isn't fun forever.The game is complete trash. I wouldn't feel as strongly about it if they weren't charging people an arm and a leg to play. The people who say it's a great game are just drunk off the hype.

Xaaz

Just go to your bank with what you have done and get your refund from them. This company is trash. 5 days without a response so I went to my bank. They sat on hold and never got through. Next day, money back in my account for both my wife and I. Funny thing is this was 2 days ago and I can still post. These guys are horrible and these forums give me the greatest laugh as I read all the complaints that have been going on since early access with no fix.

Vyndetta

I have never had an MMO charge the full subscription amount as a verification process. I have been gaming since the late 90's, starting with Meridian 59 and have played every major title since. I've seen some horrible game launches and have encountered some rough customer service over the years, but nothing has come close to ZOS's terrible customer service I've received so far.

On April 4th, I filed for a refund of my pre-purchase as I determined this was not the game for me. I got the initial response to provide verification data, which I did within the hour it was sent to me. Now, five days later, there has still been no further communications from ZOS. None.

My bank, after trying themselves to contact ZOS without success has given my funds back to me while they fight the charges with ZOS. I hate to drag my bank into this, but I'm trying to ensure I have my refund request processed before the supposed deadline for such requests.

revosti_ESO

Oblongship wrote: »

Dolenz wrote: »

The 30 days is dependent on setting up a subscription plan. It is in the addition requirements.

the good news is that your 30 days is not being wasted as it does not start until you meet the requirement.

Exactly, I mean he clicked accept on this...That is why I made the comment about reading before you buy/agree to something. This includes where/how you will pay for the game.

"30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time. No refunds or credits for partial months. If you choose to pay for your subscription with a prepaid non-recurring payment method or with a Game Time Card you will be charged at the time you select the subscription plan. See store.elderscrollsonline.com for details. Product requires installation of application software. The Elder Scrolls® Online service may be discontinued, and content modified, disabled, suspended or removed, at any time. See Terms of Service and Privacy Policy."

Ive already been charged for my first month....so much for a free 30 days lol

The_Death_Princess

Wow, amazing. Most of this is irrelevant to Zenimax, its the account charging system you maybe using in between you and Zenimax. Zenimax customer service has the ability to do a cursory security preauth for 1 cent - which is more aboute what they want.

So really it boils down to 2 things:
1) You are trying to circumvent a quality games first check of the Terms of Service. (Go back to F2P)
2) You lack the patience for figuring out the appropriate method to get valid with the games account server. (Which probably means you have no patience for a long game either).

As far as 3 day wait? B. S. My friend made 2 mistakes so far and each time he had them resolved in about 3 hours, especially the account activation one that was like 2.

Vyndetta

The_Death_Princess wrote: »

Wow, amazing. Most of this is irrelevant to Zenimax, its the account charging system you maybe using in between you and Zenimax. Zenimax customer service has the ability to do a cursory security preauth for 1 cent - which is more aboute what they want.

People have been very clear, they see the full monthly subscription amount being charged/held in their financial institution accounts. This mean, Zenimax has their financial group charging the full monthly amount, not one cent or a dollar, the full monthly fee.

The_Death_Princess wrote: »

So really it boils down to 2 things:
1) You are trying to circumvent a quality games first check of the Terms of Service. (Go back to F2P)

Get over yourself. Telling someone to go back to F2P. They aren't circumventing anything. Zenimax is doing something unusual for the industry in general.

The_Death_Princess wrote: »

2) You lack the patience for figuring out the appropriate method to get valid with the games account server. (Which probably means you have no patience for a long game either).

Again, get over yourself. Just because you may have a credit card or another payment method with plenty of funds in it, there are others who may not. Being told that a Game Time Card would be viable and them not being on the market yet means these type of customers are not able to use that planned method.

The_Death_Princess wrote: »

As far as 3 day wait? B. S. My friend made 2 mistakes so far and each time he had them resolved in about 3 hours, especially the account activation one that was like 2.

I've been waiting 5 days. Just because 'your friend' only waited 3 hours means nothing. Different issues, different wait times.

Blizstolmnik

for me the main problem is that, i bought and payed the game 1st april, game will arrive at portugal friday 12, and game cards in the end of the month, so i will only play in may for a game i bought 1st april... worst release i ever saw!!! wow, gw2, etc, when they say the date the game release, in that day the game is in the shelves at fnac (portugal). TESO is 2 weeks late and gamecards 1 month late... ROFL

Yankee

Quoriah wrote: »

With ZS' system in place, I think it would not be farfetched that when a CC expires you won't be able to play till you set a new payment method up.

I do not have a dog in this fight, except I certainly want everyone playing the game that wants too. I wish they had worked around the whole time card thing.

But I know Blizzard will cut off a WoW sub if the Credit Card expires until you reset up a sub plan.

Enteum

Guys please...

Let me explain this simple caveat of yours...A history lesson...

I played Beta, yes i'm an Elder Scrolls fan. Pre - Ordered (In-store) I received my receipt (with my Explorers Pack code on it).

I did not need to re-download the game/launcher or whatever on early access. I patched in due time so I was ready. Went to my account, registered my early access/explorers code.

Done! Early access and in game.

Finished Early access and in due time, ahead of the "deadline" I registered all my codes and selected my subscription method through monthly pay via PAYPAL. I am told I am due to be charged at the beginning of next month for my next month of play time. My card has not been charged with authentication, I am just going to be charged when may payment is due. It's Paypal. Use it!

See here's a thing...I knew this game was coming out. I knew I wanted to play it. So, you know what I did?

I saved for it. I saved my money.

I don't usually come into this section of the forums to comment. I'd rather be playing and having fun in game. But all this tripe over the most of your own selves being inept and irresponsible with your own cash is, frankly, overwhelming.

I hope you get your problems sorted, i really do, so you can actually enjoy the epic scenery I am going see in a few clicks.

G'night,
Dx