Sam wrote: »

Like I've said in many other threads - please extend the grace period!

Under any other circumstance, I would say this is unrealistic from a business perspective, and absurd to expect.

However,

It seems to be the only viable option to make customers happy again.

Should Zenimax worry about extending the grace period say, 3, 4 days, to people who bought that game (Generally the CE), or have very angry fans, and have this blemish on their company launch history.

I am very much in the same boat right now. Physical Imperial buyers have been screwed, again! The other was with no preorder items during early access which those who bought the digital versions have. They are screwing over those who are obviously the biggest fans of the game and now I can't even give them another $78 for my 6 month subscription. Very bad business!

The fact of the matter is, it wouldn't hurt them ONE BIT to extend the grace period until this upcoming Friday. It's going to hurt them QUITE a bit if they don't. The people affected are the ones who paid the $100 for the Imperial Edition. It already hurts to have hundreds of $60 copies coming back. Imagine thousands of $100 copies, that after word of mouth gets around, will sit in a warehouse unsold. They need to do the right thing, but they obviously don't care. This has been going on for 8 hours now, and not a peep from them, other than to assure us how "easy" it is to sub....

gharms wrote: »

This is how I feel right now. Paid for the most expensive version of the game, and barred from playing because Gamestop hasn't delivered my game (and won't until Wednesday). It's almost as if Zenimax looked at every successful policy in MMOs then said "Yeah, let's not do ANY of that".

Same here. Ordered the expensive physical version from Amazon.com. I have gone through numerous beta weekends and now through the early access. I won't be getting my physical delivery until Monday. So, Zenimax rewards me with kicking me out of the game. Way to go! Apparently, not a lot of thought went to much of the logistics of this game. During the betas I was disappointed with their ignoring the most obvious bugs in quests, trading, and other issues from one beta to the next. Yet, I dutifully reported them. Now, another thank you of being shut out of the game.

jimredtalon wrote: »

Not that I am defending them but you do realize that they had no control on when the games were shipped to you only when they were shipped to the retailers which happened a while ago. So if it is taking a while for you to receive your copy then that is a fault of your retailer not Zenimax. And just so no one thinks its different with the digital. Some received their codes sooner others later depending on were they purchased the game because most retailers had the codes much sooner than the games impending release but were to wait until a agreed upon time and day to send them to their costumers. So again if you had trouble getting your purchase start looking toward the guy you purchased it from which in this case is more than likely not zenimax the developer.

Sigh....another fanboi,

Yes, it is ZOS's fault. Retailers have been dropping the ball on releases, we know this. Guess what? MMO companies have mostly prepared for this by extending grace periods. EA gave swtor a total of 10 days to have your code entered. The 10 days counted towards your first free 30 days.



Its sad when EA, a company thats known for nickle and diming its customers, handled this better than ZOS is.

jimredtalon wrote: »

Not that I am defending them but you do realize that they had no control on when the games were shipped to you only when they were shipped to the retailers which happened a while ago. So if it is taking a while for you to receive your copy then that is a fault of your retailer not Zenimax. And just so no one thinks its different with the digital. Some received their codes sooner others later depending on were they purchased the game because most retailers had the codes much sooner than the games impending release but were to wait until a agreed upon time and day to send them to their costumers. So again if you had trouble getting your purchase start looking toward the guy you purchased it from which in this case is more than likely not zenimax the developer.

You know, if it were only one or two retailers having this issue, I would believe you. But here's the deal - read the threads, people are having this problem with Best Buy, Amazon, GameStop, EB Games and shops I've never heard of in Europe. In fact, we might be hard pressed to identify a single retailer that got all of its CEs out on time. And these are not little names in the "shipping video games on time for pre-release" industry, they do this A LOT, and most of them do it with far better results than we are seeing here.

So what's the common factor? Zenimax. Something that Zenimax did or directed, whether that was the shipping timeline, or management of getting the proper quantity of boxes from suppliers to distributors, caused this to happen. The USPS, Fedex and UPS did not wake up on April 3 and decide not to deliver these boxes. EVERY supplier across two continents did not forget to put a reminder in their calender to get these boxes out on the 2nd or 3rd.

Either they did not have the boxes because the supply chain was borked (and that's on Zenimax to choose good suppliers and keep them moving), or they had their hands tied by a shipping embargo or other restriction from Zenimax.

This is not a "too bad, so sad, get with the future and buy digital" situation. This is a Zenimax promised and could not deliver and they expect their customers to be happy with that.

otomodachi wrote: »

Reignskream wrote: »

drwoody44b14_ESO wrote: »

jimredtalon wrote: »

Not that I am defending them but you do realize that they had no control on when the games were shipped to you only when they were shipped to the retailers which happened a while ago. So if it is taking a while for you to receive your copy then that is a fault of your retailer not Zenimax. And just so no one thinks its different with the digital. Some received their codes sooner others later depending on were they purchased the game because most retailers had the codes much sooner than the games impending release but were to wait until a agreed upon time and day to send them to their costumers. So again if you had trouble getting your purchase start looking toward the guy you purchased it from which in this case is more than likely not zenimax the developer.

Sigh....another fanboi,

Yes, it is ZOS's fault. Retailers have been dropping the ball on releases, we know this. Guess what? MMO companies have mostly prepared for this by extending grace periods. EA gave swtor a total of 10 days to have your code entered. The 10 days counted towards your first free 30 days.



Its sad when EA, a company thats known for nickle and diming its customers, handled this better than ZOS is.

While your entitled to your opinion, your first remark makes you look like a fanboy of 12 years old. "sigh..another fanboi" (who says boi these days lol)

Best not to act like an arrogant jerk over the internet, mk?

You're killing me with these GIFs lol.

Carnage2K4 wrote: »

The sad thing is that the item is actually pretty good, the CE art book... is just exquisite, like leather... but sigh... why can't 3 & 5 day access just have 30 days attached... why can't we decide on a sub or other payment after the 30 days... only bureaucracy can create this current situation, and it's only going to hurt the game in the end...

Yeah I've played every ES game since Daggerfall, always been a huge advocate for the series and company (not that I expect anything from it, just how I felt) and once I get my refund I am going to happily walk away and never look back.

gharms wrote: »

otomodachi wrote: »

Reignskream wrote: »

drwoody44b14_ESO wrote: »

jimredtalon wrote: »

Not that I am defending them but you do realize that they had no control on when the games were shipped to you only when they were shipped to the retailers which happened a while ago. So if it is taking a while for you to receive your copy then that is a fault of your retailer not Zenimax. And just so no one thinks its different with the digital. Some received their codes sooner others later depending on were they purchased the game because most retailers had the codes much sooner than the games impending release but were to wait until a agreed upon time and day to send them to their costumers. So again if you had trouble getting your purchase start looking toward the guy you purchased it from which in this case is more than likely not zenimax the developer.

Sigh....another fanboi,

Yes, it is ZOS's fault. Retailers have been dropping the ball on releases, we know this. Guess what? MMO companies have mostly prepared for this by extending grace periods. EA gave swtor a total of 10 days to have your code entered. The 10 days counted towards your first free 30 days.



Its sad when EA, a company thats known for nickle and diming its customers, handled this better than ZOS is.

While your entitled to your opinion, your first remark makes you look like a fanboy of 12 years old. "sigh..another fanboi" (who says boi these days lol)

Best not to act like an arrogant jerk over the internet, mk?

You're killing me with these GIFs lol.

Thanks, almost out of the good ones. Sorry!

Overall, WE will get burned by this. This will turn off prospective players. In turn, there will be less people to play with, and less money coming into Zenimax, which in turn will translate into even worse customer service and low quality content. Like I said somewhere, it wouldn't hurt them ONE BIT to extend the grace period for a week and take that time out of our 30 days. It's how almost EVERY recent launch has handled it. It's going to wreck them if people flee from this game in droves due to poor customer service.

Bunk wrote: »

Your fault for not buying digital. You deserve it.

surely you are joking

Tekken wrote: »

just have to say i love the name of this thread lol

Why thank you. It's definitely how hundreds of us feel right now.

otomodachi wrote: »

Carnage2K4 wrote: »

The sad thing is that the item is actually pretty good, the CE art book... is just exquisite, like leather... but sigh... why can't 3 & 5 day access just have 30 days attached... why can't we decide on a sub or other payment after the 30 days... only bureaucracy can create this current situation, and it's only going to hurt the game in the end...

Yeah I've played every ES game since Daggerfall, always been a huge advocate for the series and company (not that I expect anything from it, just how I felt) and once I get my refund I am going to happily walk away and never look back.

gharms wrote: »

otomodachi wrote: »

Reignskream wrote: »

drwoody44b14_ESO wrote: »

jimredtalon wrote: »

Not that I am defending them but you do realize that they had no control on when the games were shipped to you only when they were shipped to the retailers which happened a while ago. So if it is taking a while for you to receive your copy then that is a fault of your retailer not Zenimax. And just so no one thinks its different with the digital. Some received their codes sooner others later depending on were they purchased the game because most retailers had the codes much sooner than the games impending release but were to wait until a agreed upon time and day to send them to their costumers. So again if you had trouble getting your purchase start looking toward the guy you purchased it from which in this case is more than likely not zenimax the developer.

Sigh....another fanboi,

Yes, it is ZOS's fault. Retailers have been dropping the ball on releases, we know this. Guess what? MMO companies have mostly prepared for this by extending grace periods. EA gave swtor a total of 10 days to have your code entered. The 10 days counted towards your first free 30 days.



Its sad when EA, a company thats known for nickle and diming its customers, handled this better than ZOS is.

While your entitled to your opinion, your first remark makes you look like a fanboy of 12 years old. "sigh..another fanboi" (who says boi these days lol)

Best not to act like an arrogant jerk over the internet, mk?

You're killing me with these GIFs lol.

Thanks, almost out of the good ones. Sorry!

I like you sig! Please I'll conform just no Buffy please!

Honestly, I still believe this is all just a blunder but from MY perspective it's been a bad one and soured my on a series I've been playing since I was 12. So I use gifs to numb the pain. None shall be spared.

I would wager that by tomorrow morning, when the bosses get back to work and realize that the peasants are gathering with their pitchforks and torches, that the grace period will get extended. But till then, I need more Buffy GIFs and Dexter episodes.

Gierolf_Whitecoatb16_ESO wrote: »

thegamekittenub17_ESO wrote: »

gharms wrote: »

otomodachi wrote: »

That must be the guys at Zenimax while they read our posts and laugh....

Or Blizzard after Zenimax chased away customers...XD

Ive already Boycotted Blizzard for stupid marketing ploys. I hate to have to do it to Bethesda over this too, but its looking like it might need to be that way.

This is ZOS, not Bethesda. Just sayin.