Wow… No idea what is going on here, but all of a sudden my Amazon account says my Imperial Edition has shipped and will be here tomorrow via FedEx. Got a tracking number and everything. I never contacted customer support, nor did I ever get any emails from them today. It just said "preparing for shipment" for about 18 hours, then all of a sudden it says "shipped." I guess I'm happy, but I certainly didn't get it on release day. And for the record, I ordered on Feb 19.

Hang in there, people!

The easiest fix I can think of if they did oversell and there really aren't enough in stock, is for ESO to just make codes for the Imperial/Reg Edition and send those to Amazon (much like preorder codes) and then when they make more copies, don't include a game code and mark it as such for distribution through retailers to people who preordered.

My girlfriend's copy was delayed today and just recently was changed to shipped with expected arrival on the 5th.

Boom! Amazon shipping today. Will be here tomorrow. One phone call.

Called back to check, Amazon CS says if you get a Shipping Now or Preparing for Shipment, it means there is a physical copy assigned to your account in the warehouse.

I'm glad that a lot of folks with the physical CE/Imperial Edition seem to be getting somewhere.


I'm pretty sure folks in my situation (am I the only one?) who ordered a standard physical edition with free delivery from Amazon are SOL, though. It just never occurred to me that I'd be locked out of the game if I was confirmed for early access. I thought that was confirmation enough for Zenimax that I bought and payed for a legal copy and everything would be peachy.

I could have afforded to pay for shipping last month and would have, if I'd known I'd needed to for continual access to the game. I honestly can't afford to upgrade my shipping this month. I didn't figure it into my budget and I've already made some large, planned expenses, so I have no disposable income left.

Darrett wrote: »

Called back to check, Amazon CS says if you get a Shipping Now or Preparing for Shipment, it means there is a physical copy assigned to your account in the warehouse.

Hope so! Mine says "Preparing for shipment."

potsherds wrote: »

I'm glad that a lot of folks with the physical CE/Imperial Edition seem to be getting somewhere.


I'm pretty sure folks in my situation (am I the only one?) who ordered a standard physical edition with free delivery from Amazon are SOL, though. It just never occurred to me that I'd be locked out of the game if I was confirmed for early access. I thought that was confirmation enough for Zenimax that I bought and payed for a legal copy and everything would be peachy.

I could have afforded to pay for shipping last month and would have, if I'd known I'd needed to for continual access to the game. I honestly can't afford to upgrade my shipping this month. I didn't figure it into my budget and I've already made some large, planned expenses, so I have no disposable income left.

Well not only that, but I ordered on January 30th. The option to second day delivery was not available on my check out so it only gave the option for 2day (free with prime). Nothing many of us could have done.

As said simply put, the studio shouldn't lockout loyal costumers who did in fact order one of the limited copies of the boxed retail imperial version.

Amazon totally boned me hard on this one. Not only did they give me two invalid pre-order codes (No one at Amazon or ZOS could figure out WTF was up with that, let alone fix it) but then they ended up not being able to fill the order. It's still listed with that "we don't know what we're doing, and have no clue if you'll ever see this" message on my account.

I just found one at GameStop via their website, and already have a UPS tracking number. Looks like Derpazon loses out on this one. It would be interesting to see how much money they lose because of their ineptitude.

As an aside to ZOS.. The whole 'grace period extension' to Sunday isn't all that impressive. The Sunday cutoff has been public knowledge now for weeks. Nothing new was done in that respect.

miked_1_ESO wrote: »

Bottomline is, ZoS needs to post in here and inform people what the deal is, with over 7k views, its a pretty big deal.

There needs to be a week extension on lock outs. Its not hard for them to implement and it doesn't cost them money (that I could see).

Actually, I want to push back on that. It costs them a week of subscription fees. That's significant, and I don't really fault them for perhaps running a frantic budget analysis today to see what the cost is to extending the grace period.

I was thinking of requiring a sub be entered, previous to physical copies being delivered would work, but it won't if they must have the sub linked to a specific game code, which I assume is the case. It's a pickle for them. They'll lose money either way.

Ziz wrote: »

I don't care who's at fault. ZoS your pathetic communication on this makes you worse than EA.

Wow, that's harsh.

I just got off the phone now with Amazon and all they did for me was gave me 45$ off my next Amazon Purchase. the order's still in but who knows when if there gonna get more. If i could play untill i get my Box i will be happy that's all im asking for. and Amazon pretty much told me that Zenimax didnt ship them enough.

altec812 wrote: »

potsherds wrote: »

miked_1_ESO wrote: »

Bottomline is, ZoS needs to post in here and inform people what the deal is, with over 7k views, its a pretty big deal.

There needs to be a week extension on lock outs. Its not hard for them to implement and it doesn't cost them money (that I could see).

Actually, I want to push back on that. It costs them a week of subscription fees. That's significant, and I don't really fault them for perhaps running a frantic budget analysis today to see what the cost is to extending the grace period.

Not that it matters for me now, but I do not need an extra week before I pay, I just do not want to be cut off for being one of the loyal fans.

Exactly, I am not asking for extra free time. Just a push back on the lockout during my free month. It can't impact them that much, its better than pissing off customers.

I just got off the phone with the amazon rep, and because my order was cancelled (not by choice) there is literally nothing they can do. I am literally screwed out of my character because I don't have the explorer's pack code. Would be nice if I could just get the digital imperial edition and have a code sent to me from ZOS. I would lose quite a bit if I had to restart.

Anyone still looking for a copy of the Imperial Edition might be able to still order one from GameStop. They have it listed as available for order (I placed an order earlier today, and already have a tracking number) so it might be worth a shot.

Maybe that's where all of the ones we were supposed to have on order at Derpazon went.

Try this URL, and good luck!

www.gamestop.com/pc/games/the-elder-scrolls-online-imperial-edition/113688

Kheoss wrote: »

or make some temp codes that let those of us who did order the dang thing, give them to amazon to email to the corresponding emails of who's package will not be received until late next week/after sunday

agree. My order is shipped, and shows it should be delivery today. However, normally UPS knock my door around 1:00 pm. Right now it is 6:30 pm, no one comes. I am afraid I cant get it today and UPS never delivery on Saturday and Sunday.