Zenimax and Amazon dropped the ball.
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CaptainCoconut wrote: »I would just like to point out that this thread has been open for 6 hours, and there has been no real response from ZOS. This is completely unacceptable. How long does it take to figure out where the mistake was?
Few days...and they will say there were no mistakes and everybody was wrong.
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Marcus✭amazon just changed my shipping date to the 8th.hopefully we can just get a longer grace period.im not to worried about the physical stuff,i can wait on that.0 -
Etchesketch✭✭✭✭Assuming.. and we know the deal there...
You've already had the early access. All you need now is an activation code, so cancel your Amazon order and buy the digital or a hard copy elsewhere and use the code to activate your account.
Of course, it would be nice of ZoS to say that's the case or for somebody that did it to let everyone know.The number one rule of online gaming is now and has always been, Never play on Patch Day.0 -
Unmatched✭✭✭Etchesketch wrote: »Assuming.. and we know the deal there...
You've already had the early access. All you need now is an activation code, so cancel your Amazon order and buy the digital or a hard copy elsewhere and use the code to activate your account.
Of course, it would be nice of ZoS to say that's the case or for somebody that did it to let everyone know.
Explorer's Pack Code? How do we get that?Bacon and Skyrim....but mostly bacon....and a lawnmower0 -
Unmatched✭✭✭Because If I get the explorer's pack code, I'll switch to the digital right now.Bacon and Skyrim....but mostly bacon....and a lawnmower0
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Etchesketch✭✭✭✭Etchesketch wrote: »Assuming.. and we know the deal there...
You've already had the early access. All you need now is an activation code, so cancel your Amazon order and buy the digital or a hard copy elsewhere and use the code to activate your account.
Of course, it would be nice of ZoS to say that's the case or for somebody that did it to let everyone know.
Explorer's Pack Code? How do we get that?
That's just a code ZoS needs to give you if you had the early access. They need to get on the ball and tell everyone they are gonna do this.
The number one rule of online gaming is now and has always been, Never play on Patch Day.0 -
Reignskream✭✭✭✭They sent this to me after i pre ordered my physicla imp. edition. (when i entered my early access code)
Greetings ********
Thank you for redeeming your pre-order code for The Elder Scrolls® Online. You’re now registered for The Explorer’s Pack, which includes the following digital rewards:
The ability to play as any race in any alliance
The Scuttler vanity pet
Exclusive treasure maps
5 days early access to the game before the official launch
You’ll receive these digital rewards when you first log-in to The Elder Scrolls® Online game at official launch. We’ll also contact you at your account’s registered email address with information about early game access as we get closer to game release in April 2014.
Someone is lieing.Edited by Reignskream on April 4, 2014 7:42PM0 -
Theophon✭ok here is my latest update game stop had one in stock and so ran down and bought it and will cn amazon. Just letting you all know call game stop in your area.0
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Unmatched✭✭✭Etchesketch wrote: »Etchesketch wrote: »Assuming.. and we know the deal there...
You've already had the early access. All you need now is an activation code, so cancel your Amazon order and buy the digital or a hard copy elsewhere and use the code to activate your account.
Of course, it would be nice of ZoS to say that's the case or for somebody that did it to let everyone know.
Explorer's Pack Code? How do we get that?
That's just a code ZoS needs to give you if you had the early access. They need to get on the ball and tell everyone they are gonna do this.
Yup, I agree. I only wanted the physical edition because the statue looked cool as hell!Bacon and Skyrim....but mostly bacon....and a lawnmower0 -
My heart dropped to the floor when I saw the email from amazon, I thought I was going to cry... I have been so excited to get the CE and now I'm not even sure if I'm going to even get it...1
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Darrett✭✭✭✭Etchesketch wrote: »Assuming.. and we know the deal there...
You've already had the early access. All you need now is an activation code, so cancel your Amazon order and buy the digital or a hard copy elsewhere and use the code to activate your account.
Of course, it would be nice of ZoS to say that's the case or for somebody that did it to let everyone know.
Explorer's Pack Code? How do we get that?
We don't. That's a preorder bonus and is not available anymore, and ZOS doesn't seem keen on coming in here and offering up a solution.
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Reignskream✭✭✭✭Just talked to customer support ZOS, i was told the issue has been fixed and i will be getting my order. it might be a day or 2 or 3 late, but i will be getting it. Kinda calms my nerves, somewhat..but it seems they're working with amazon to fix stuff up. honestly at this point ill believe it when i can track my order.Edited by Reignskream on April 4, 2014 7:46PM1
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Unmatched✭✭✭Etchesketch wrote: »Assuming.. and we know the deal there...
You've already had the early access. All you need now is an activation code, so cancel your Amazon order and buy the digital or a hard copy elsewhere and use the code to activate your account.
Of course, it would be nice of ZoS to say that's the case or for somebody that did it to let everyone know.
Explorer's Pack Code? How do we get that?
We don't. That's a preorder bonus and is not available anymore, and ZOS doesn't seem keen on coming in here and offering up a solution.
But when i received the e-mail saying:
Greetings Robert,
Thank you for redeeming your pre-order code for The Elder Scrolls® Online. You’re now registered for The Explorer’s Pack, which includes the following digital rewards:
The ability to play as any race in any alliance
The Scuttler vanity pet
Exclusive treasure maps
5 days early access to the game before the official launch
You’ll receive these digital rewards when you first log-in to The Elder Scrolls® Online game at official launch. We’ll also contact you at your account’s registered email address with information about early game access as we get closer to game release in April 2014.
Does that mean that I have the explorer's pack already on launch day, or do I need the game code to get that?Bacon and Skyrim....but mostly bacon....and a lawnmower0 -
IronbarSinisterSoul ShrivenI was in the same boat - Pre-order via Amazon.com, no shipment notification.
When I woke up this morning, I engaged Amazon customer support. They said they had an issue with stock, and they would continue to try to fill the order until May 4th, at which time they would automatically cancel unless I told them I wish them to continue.
So, I opened a ticket with ESO Support:
I pre-ordered Physical Imperial Edition via Amazon.com on Feb 20th.
Amazon emailed me my 5-day early access code.
I have been playing in 5 Day Early Access.
I have Imperial character, can craft/convert Imperial style, have Imperial Horse, and Pledge of Mara.
Now we are Live Launch, and I do not have my Imperial Edition box.
Amazon states they are out of stock and are contacting the manufacturer.
See below my signature block for C & P of a conversation I just had with an Amazon CSR.
1. Where are the rest of my Imperial Edition perks? In that box I don't have yet? I'm missing the mudcrab pet...
2. What about Explorer's Back bonus digital items? I don't have those - I pre-purchased on Amazon.com on Feb 20th. Does that not qualify?
3. And here's the big one: To fix this, I am considering cancelling my Amazon.com boxed Imperial Edition, and buying a Digital Imperial Edition direct from you. Will you give me Explorer's Pack if I do so, considering I have proven I pre-ordered, but the terms of that pre-order were not satisfied by the retailer & manufacturer?
ESO Support replied that they are escalating my request to their specialized Account Support department.
That is where things sat with me about 10:00 EDT this morning, and I focused on work.
At 14:21 EDT this afternoon, I received a notice from Amazon.com that my Imperial Edition box has shipped! I have a FedEx tracking number, and a guaranteed delivery date of Monday April 7th.
I'm confident I'll be all set Monday evening, but it seems like I will have to find something else to do all day Sunday.![:\](https://forums.elderscrollsonline.com/resources/emoji/confused.png ":\")
-Ironbar1 -
Reignskream✭✭✭✭Etchesketch wrote: »Assuming.. and we know the deal there...
You've already had the early access. All you need now is an activation code, so cancel your Amazon order and buy the digital or a hard copy elsewhere and use the code to activate your account.
Of course, it would be nice of ZoS to say that's the case or for somebody that did it to let everyone know.
Explorer's Pack Code? How do we get that?
We don't. That's a preorder bonus and is not available anymore, and ZOS doesn't seem keen on coming in here and offering up a solution.
But when i received the e-mail saying:
Greetings Robert,
Thank you for redeeming your pre-order code for The Elder Scrolls® Online. You’re now registered for The Explorer’s Pack, which includes the following digital rewards:
The ability to play as any race in any alliance
The Scuttler vanity pet
Exclusive treasure maps
5 days early access to the game before the official launch
You’ll receive these digital rewards when you first log-in to The Elder Scrolls® Online game at official launch. We’ll also contact you at your account’s registered email address with information about early game access as we get closer to game release in April 2014.
Does that mean that I have the explorer's pack already on launch day, or do I need the game code to get that?
You would need your physical key to get the items. as thats how it works for me as well. But they arent exactly clear in that email, as i have the same one.
Edited by Reignskream on April 4, 2014 7:47PM0 -
Darrett✭✭✭✭All my digital copies had a preorder code as well as an explorers pack code and access code. Without the explorers pack code, you can't play any characters out of their alliance past Sunday, even with an access code.1
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Unmatched✭✭✭All my digital copies had a preorder code as well as an explorers pack code and access code. Without the explorers pack code, you can't play any characters out of their alliance past Sunday, even with an access code.
Well that sucks. Maybe I missed the code in my e-mail, gotta go check it again.Bacon and Skyrim....but mostly bacon....and a lawnmower0 -
Etchesketch✭✭✭✭Etchesketch wrote: »Assuming.. and we know the deal there...
You've already had the early access. All you need now is an activation code, so cancel your Amazon order and buy the digital or a hard copy elsewhere and use the code to activate your account.
Of course, it would be nice of ZoS to say that's the case or for somebody that did it to let everyone know.
Explorer's Pack Code? How do we get that?
We don't. That's a preorder bonus and is not available anymore, and ZOS doesn't seem keen on coming in here and offering up a solution.
Every preorder has the explorers pack. It's just a code they either need to give you or just upgrade all preorder accounts automatically. They need to tell people though so they can feel secure cancelling their backorder and getting the game code elsewhere to continue their actual account..
Zenimax is really dropping the ball here. You cant order the ex pack but they can most certainly upgrade your account if you had early access.The number one rule of online gaming is now and has always been, Never play on Patch Day.0 -
Darrett✭✭✭✭Your original email gave you early access only. The box or digital copy gives you an explorer's pack code and your retail code when you get it. If you didn't preorder, you don't get the explorer's pack code, and canceling/reordering at this point will not give you the explorer's pack code.
I've got 9 digital copies, and they all had 3 separate codes.0 -
Reignskream✭✭✭✭yup im not going to cancel due to i will more than likely lose ALL chances of getting my collectors edition. So i def. wont be canceling to jump on some other retailor. i was told by a ZOS customer service rep that my order will be fine, it just might not be delivered today is all.0
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Reignskream✭✭✭✭i JUST checked my order status, and it says: preparing for shipment. i ORDERED on the 21st of february. Just figured id let people know.Edited by Reignskream on April 4, 2014 7:59PM1
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ChuiDuma✭✭✭Just got off the phone with Amazon - he guaranteed I would have it by Tuesday. I guess we'll find out if I can trust them.
I still get to lose access on Sunday though. Yay.* Mara's Tester *
* The Psijic Order *
* Werewolf *0 -
EvulsiveSoul ShrivenReignskream wrote: »i JUST checked my order status, and it says: preparing for shipment. i ORDERED on the 21st of february. Just figured id let people know.
Same.
Question: have you approved the delay or not?Laws are silent in times of war.0 -
Darrett✭✭✭✭No change yet, ordered in January. Glad to hear it's moving forward for some folks though. Wish ZOS would have told us something instead of making us do all the legwork.0
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TRG_Ebrasu✭✭✭My delivery estimate just changed to April 8th. Hopefully that is a valid estimate and not just a move to placate.
That being said, still waiting on word from @ZOS_AlanG to see if the will further extend the play time for those of us in this unfortunate situation.
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Reignskream✭✭✭✭Reignskream wrote: »i JUST checked my order status, and it says: preparing for shipment. i ORDERED on the 21st of february. Just figured id let people know.
Same.
Question: have you approved the delay or not?
Yes i did approve the delay as i didnt want to cancel my order.
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Life is telling us to go outside one last time before the scrolls takes our souls?
Somehow that sounded better in my head than written down.0 -
IronbarSinister wrote: »I was in the same boat - Pre-order via Amazon.com, no shipment notification.
When I woke up this morning, I engaged Amazon customer support. They said they had an issue with stock, and they would continue to try to fill the order until May 4th, at which time they would automatically cancel unless I told them I wish them to continue.
So, I opened a ticket with ESO Support:
I pre-ordered Physical Imperial Edition via Amazon.com on Feb 20th.
Amazon emailed me my 5-day early access code.
I have been playing in 5 Day Early Access.
I have Imperial character, can craft/convert Imperial style, have Imperial Horse, and Pledge of Mara.
Now we are Live Launch, and I do not have my Imperial Edition box.
Amazon states they are out of stock and are contacting the manufacturer.
See below my signature block for C & P of a conversation I just had with an Amazon CSR.
1. Where are the rest of my Imperial Edition perks? In that box I don't have yet? I'm missing the mudcrab pet...
2. What about Explorer's Back bonus digital items? I don't have those - I pre-purchased on Amazon.com on Feb 20th. Does that not qualify?
3. And here's the big one: To fix this, I am considering cancelling my Amazon.com boxed Imperial Edition, and buying a Digital Imperial Edition direct from you. Will you give me Explorer's Pack if I do so, considering I have proven I pre-ordered, but the terms of that pre-order were not satisfied by the retailer & manufacturer?
ESO Support replied that they are escalating my request to their specialized Account Support department.
That is where things sat with me about 10:00 EDT this morning, and I focused on work.
At 14:21 EDT this afternoon, I received a notice from Amazon.com that my Imperial Edition box has shipped! I have a FedEx tracking number, and a guaranteed delivery date of Monday April 7th.
I'm confident I'll be all set Monday evening, but it seems like I will have to find something else to do all day Sunday.
-Ironbar
That's why I said the problem is Zos side. The Early Access code, Amazon sent to us, is coming from Zos. So they know how much people preordered Imp edition on amazon.com.0 -
Darrett✭✭✭✭Ok, Amazon came through. I was a jerk and threatened to pull my business until I got a supervisor, who probably was just the guy two cubicles over. They said its a late shipment to them (placed all blame on the publisher, btw) that caused this, they're preparing a new wave of orders right now. Watch your order status.0
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Unmatched✭✭✭Oh noes, now I think I am really screwed. The payment info I had in Amazon was an old address I just moved from 3 weeks ago. I changed my banking information and they said that it was declined. Just got off the horn with them and they said they would try again in just a bit. How screwed do you guys think I am now?Bacon and Skyrim....but mostly bacon....and a lawnmower0
This discussion has been closed.