RathiusGL wrote: »

What is Internet provider and speed?
Router brand and is firmware up to date?
Have you power cycled your cable modem recently?
Have you run a speed test lately to test latency?
NAT Type if any?
If you have access to a PC try to run a trace route to see if it’s your connection or The games servers is causing the problem or not. This info is very helpful.

You should provide the above when seeking help so the developers can pinpoint problems easier. TESO doesn’t crash or give me much latency on Xbox One X. Only issue I suffer from is Throne rooms FPS drops and random out of the blue FPS drops in odd locations. As for disconnects, you may need to reboot your Xbox One S or X systems if they lose sync with your router or cable modem for whatever reason.

I mean, those would be good tips if someone was losing connection to the server...

This thread is about crashing. When your screen freezes, there is a buzzing sound, and you are forced to the xbox dashboard. This is NOT a network error. I have spoken with two different microsoft reps who confirmed to me that a xbox crashes in this manner when it encounters a coding error.

I understand you are trying to help but this is so far from a network issue. If your game force closes to the dashboard it is not a network issue. Network issues take you back to the title screen. There is no way a network issue would force the game application to close. I appreciate what you are trying to do but the crashes in this thread are 1000% on ZoS and their bad code. Ive done every single possible network troubleshoot you can possibly think of since ive started playing this game and getting crashes. Ive spent countless hours on the phone with my ISP and i have even switched providers completely since i started playing the game 20 months ago and i still crash. Every. Single. Day. All my ports are opened, all of my stuff is up to date and i regularly power cycle everything. There is nothing i can do to fix these crashes and i get angry even now thinking about all those wasted hours on the phone with my ISP.

RathiusGL wrote: »

I do not crash at all whatsoever on my Xbox One X system.

Apache_Kid wrote: »

RathiusGL wrote: »

What is Internet provider and speed?
Router brand and is firmware up to date?
Have you power cycled your cable modem recently?
Have you run a speed test lately to test latency?
NAT Type if any?
If you have access to a PC try to run a trace route to see if it’s your connection or The games servers is causing the problem or not. This info is very helpful.

You should provide the above when seeking help so the developers can pinpoint problems easier. TESO doesn’t crash or give me much latency on Xbox One X. Only issue I suffer from is Throne rooms FPS drops and random out of the blue FPS drops in odd locations. As for disconnects, you may need to reboot your Xbox One S or X systems if they lose sync with your router or cable modem for whatever reason.

I mean, those would be good tips if someone was losing connection to the server...

This thread is about crashing. When your screen freezes, there is a buzzing sound, and you are forced to the xbox dashboard. This is NOT a network error. I have spoken with two different microsoft reps who confirmed to me that a xbox crashes in this manner when it encounters a coding error.

I understand you are trying to help but this is so far from a network issue. If your game force closes to the dashboard it is not a network issue. Network issues take you back to the title screen. There is no way a network issue would force the game application to close. I appreciate what you are trying to do but the crashes in this thread are 1000% on ZoS and their bad code. Ive done every single possible network troubleshoot you can possibly think of since ive started playing this game and getting crashes. Ive spent countless hours on the phone with my ISP and i have even switched providers completely since i started playing the game 20 months ago and i still crash. Every. Single. Day. All my ports are opened, all of my stuff is up to date and i regularly power cycle everything. There is nothing i can do to fix these crashes and i get angry even now thinking about all those wasted hours on the phone with my ISP.

My point is why am I not experiencing these crashes. Where do you experience these crashes exactly? ESO doesn’t always disconnect to menu screen. Summerset launch patch as you know forced crashes to dashboard or disconnects followed by a crash.

Yes it could be code related but from experience game code can misinterpret a weak or unstable connection and force a crash as well. As a former PC player and been playing on Xbox for awhile let’s just say you’re half right.

You can call an ISP all day and get bad information. ISPs love to blame everyone but themselves. This is when I wish Xbox One consoles had some sort of Network meter as you play online games to monitor whether your connection gets weak or stronger. I’m not talking about latency here. I’m talking your overall connection to Xbox Live and any game server to and from your ISP as a whole. If a backbone provider suffers then customers suffer huge performance and latency losses.

My initial post was me pointing out that posting you experience issue X or Y without providing steps to diagnose isn’t helpful so I used the obvious example to diagnose latency issues. You knew this but chose to ignore it and attempt to correct me. Nice try but I’m 100% right here.

Try as you might. ZOS isn’t obligated to answer either.

As to your first point I have an Xbox One X AND eso on a SSD and crash everyday so what console you have does not mean anything.

I expereince crashes everywhere. Could be in town in overland, could be running around collecting resources, in a trial. And I know I am not the only one, how can myself and my friend who are in a trial, one of us in sweden and one of us in the USA crash at the exact same time and have it be a network error? Come on.

No other game crashes like this for me. (this is key here so pay attention) I don't have any connection issues in any Xbox game. THIS is the only game i play that crashes. The FREE mmo TERA that I play has never crashed on me a single time.

Every single troubleshoot step you have posted above I have tried at one point or another since i started playing this game. None of them work. I have also been in multiple support ticket conversations where I have shared all of the info I have with ZoS and they tell me nothing. I've given them all the possible diagnosis information at some point or another over the last 2 years. What else am I supposed to do?

Just because your game doesn't crash doesn't mean that countless other people are not crashing all the time. Do you have any idea how much time in my ESO career has been spent waiting for someone who crashed in a trial or dungeon to log back into the game? Are ALL of us, all living in different parts of the world, all with different ISPs and set-ups all experiencing the same network issues? That is literally impossible. Summerset introduced a new time of freeze where your screen freezes but you can still hear chat and have to force close the game app yourself to fix it. THIS IS NOT WHAT THIS THREAD IS ABOUT. This thread was about the crashes that have been in the game since pre-summerset.

THIS IS A ZOS PROBLEM THIS IS AN ESO PROBLEM. Trying to blame us for a defective product is victim blaming.

I cannot stress this enough. If ESO experiences a NETWORK issue or error, you are bumped to the TITLE SCREEN. The crashes I am speaking of are the ones that freeze up the entire screen and force close the game and bring you all the way back to the xbox dashboard. Call 1800-4my-xbox and discuss this with them if you want. I've spent hours on the phone with them trying to get to the bottom of this issue. They told me i need to contact the developer as it is a coding error issue. That is from the people that made the console and know what causes different errors and crashes.

And no ZoS isn't obligated to answer but as human beings they are obligated to feel shame for giving their customers such a horrible finished product that performs nothing close to the AAA title it is supposed to be.

Instead of incorrectly telling people who have done countless hours of research and troubleshooting that their issues are their fault, you should just be grateful that you don't have to deal with these crashes because it is extremely infuriating that you cannot do anything about it. Like why would i ignore any troubleshooting ideas? this has been happening for two years. Don't you think I would've tried everything you suggested at this point? This journey has been long and arduous and clearly is at no signs of coming to an end any time soon.

@RathiusGL

White wabbit wrote: »

18th make or break day for ZOS! Well can't break it any worse

See the thing is, they are only going to try and fix the new freeze-crashes with summerset, the crashes that this thread was made for back in April, are the crashes where your screen freezes, there is a loud buzzing noise and you are forced back to the xbox dashboard. I highly doubt these ones will ever be fixed because I've been posting about these and making tickets about them forever and nothing ever gets done about them.

White wabbit wrote: »

Apache_Kid wrote: »

White wabbit wrote: »

18th make or break day for ZOS! Well can't break it any worse

See the thing is, they are only going to try and fix the new freeze-crashes with summerset, the crashes that this thread was made for back in April, are the crashes where your screen freezes, there is a loud buzzing noise and you are forced back to the xbox dashboard. I highly doubt these ones will ever be fixed because I've been posting about these and making tickets about them forever and nothing ever gets done about them.

I know id happy roll back before summerset even if it meant getting rid of it bit they won't as it will make the pvers cry

Yeah i guess that is one way to look at it. Even with the other crashes it would be nice to not have to deal with the added issues summerset gave us. Just sucks that instead of fixing the stuff that has been broken forever they have to spend all of their time fixing the new problems they keep creating for themselves. Two steps forward four steps backwards.

FastBen wrote: »

I have the exact same problem – screen freezes and the annoying loud buzzing noise which lasts for around 10 seconds and then goes back to xbox dashboard. I do not remember when that started, it’s like I have this problem from the beginning (not sure though, but it is more than a year and a half with sure). I can’t connect this issue with a particular place or time. It appears randomly – in dungeons, in my house, overland – just everywhere. It happens every day at least 7-8 times, sometimes 3-4 times in half an hour, sometimes once per 4 hours of play. I also can confirm this is a different issue from connection problems, because when they happen it goes at the menu screen (not dashboard and no buzzing sound), usually with a message like “can’t connect to the server” or something like that. This also happens a lot, but way, way rarer than the freezing issue.

Yup hit the nail on the head. And yet people will still come in here and tell us you and I, with completely different ISPs and set-ups and everything are having the exact same issues because of our network. Amazing. I'm in solidarity with you brother.

Karivaa wrote: »

Played in Shor all night on Xbox and did not crash once.

I played in shor all night on xbox na with xbox one x and ssd and crashed 6 times.