Change of username error/issue

Korax · July 2018

Is it ACTUALLY possible to submit a support ticket without being blocked by a FAQ ????
I'm trying to change my in-game username from "jacqueskrige" to "JacquesKrige" and it keeps telling me the username is already taken.

OFCOURSE ITS ALREADY TAKEN!!

I'm assuming usernames are not case sensitive like all other typical systems?
Its it really taken by another person with the same name, or is it as I suspect a dumb case check?

Can support please create me a ticket and help me change my username?
Because obviously I cant find a place where you can just submit a generic ticket.

Korax · July 2018

To fix your system, the requesting user should be excluded from the validation check that is being performed, its basic and simple as that.

Taleof2Cities · July 2018

Support doesn’t start tickets, @Korax ... you need to initiate it in the online support section.

Be sure to list your ticket number in your thread, here, when completed.

Korax · July 2018

I tried, but end up each time as n FAQ page.

ZOS_Bill · July 2018

@Korax

You can open a ticket to update your username by following the steps below:

Visit the account recovery page and select your platform, your UserID, and the appropriate option in the drop down for "Issue Type."
Fill out the form to the best of your ability. If you are currently using a different email than the one that is associated with your ESO game account, please enter that in the Your Current Email Address line.
Enter what you can remember about your account in the Account Ownership Verification fields.
Attach any proof of purchase you may have to the form.
In the Describe Your Problem in Detail box, please include the email address that is currently associated with your ESO game account and a brief description of your issue.
When you have finished filling out the form, click the Submit button at the bottom of the page.

Korax · July 2018

Thanks @ZOS_BillE I will give that a shot.

FeyNKRahVEN · May 2020

Hi, @Korax ! Could you tell how did you solve your problem? Have the same problem.
I think I can change my userId to smth different and then change it back. But I'm afraid that it will be impossible.

ZOS_Bill · May 2020

With this discussion being nearly two years old the thread will now be closed. If you have a support issue or question please feel free to start a new thread in General Help.