The Xbox Live™ service interruption has been resolved. Thank you for your patience!

Change of username error/issue

Is it ACTUALLY possible to submit a support ticket without being blocked by a FAQ ????
I'm trying to change my in-game username from "jacqueskrige" to "JacquesKrige" and it keeps telling me the username is already taken.


I'm assuming usernames are not case sensitive like all other typical systems?
Its it really taken by another person with the same name, or is it as I suspect a dumb case check?

Can support please create me a ticket and help me change my username?
Because obviously I cant find a place where you can just submit a generic ticket.
  • Korax
    To fix your system, the requesting user should be excluded from the validation check that is being performed, its basic and simple as that.
  • Taleof2Cities
    Support doesn’t start tickets, @Korax ... you need to initiate it in the online support section.

    Be sure to list your ticket number in your thread, here, when completed.
    "May you walk on warm sands."
    "First, I would ask that you look to the poor and the suffering around Cyrodiil. Look into their hearts, and then look into your own."
    "May Auri-El's light guide you in your darkest hours."

    North American (NA) PC Megaserver (click to view):
    Vilerihala - Magicka Templar (Altmer ~ Dedicated Healer) ~ Màisalihna - Stamina Dragonknight (Bosmer) ~ Áhliaselia - Stamina Templar (Bosmer) ~ Thraccenia Vendicci - Stamina Sorcerer (Imperial) ~ daa'Vaaliánia - Magicka Warden (Dunmer) ~ Wenayastare - Magicka Dragonknight (Altmer) ~ Aráliavina - Stamina Nightblade (Bosmer) ~ Ysyna Rielle - Magicka Warden (Breton) ~ Rhusannah - Stamina Nightblade (Redguard) ~ Eirellonye - Magicka Nightblade (Altmer) ~ Lae'Suuriávia - Stamina Warden (Bosmer) ~ Dralora Savani - Magicka Sorcerer (Dunmer) ~ Billows-With-Incense - Magicka Warden (Argonian ~ Dedicated Healer) ~ Anísa'Vardaia - Health Dragonknight (Imperial) ~ Vilinalara - Magicka Sorcerer (Altmer ~ Grand Master Crafter)
  • Korax
    I tried, but end up each time as n FAQ page.
  • ZOS_BillE

    You can open a ticket to update your username by following the steps below:
    1. Visit the account recovery page and select your platform, your UserID, and the appropriate option in the drop down for "Issue Type."
    2. Fill out the form to the best of your ability. If you are currently using a different email than the one that is associated with your ESO game account, please enter that in the Your Current Email Address line.
    3. Enter what you can remember about your account in the Account Ownership Verification fields.
    4. Attach any proof of purchase you may have to the form.
    5. In the Describe Your Problem in Detail box, please include the email address that is currently associated with your ESO game account and a brief description of your issue.
    6. When you have finished filling out the form, click the Submit button at the bottom of the page.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Korax
    Thanks @ZOS_BillE I will give that a shot.
Sign In or Register to comment.